bad service, waited a while and was never paid attention to
Atmosphere: 2
Food: 4
Service: 1
Annette Geiss
Went here at 815pm on Sunday and the store was closed. How are they going to say open until 9pm
kevin xie
Oh my God! Oh my God！This is the worst service I've ever experienced at Starbucks. Why are some baristas so hateful towards Asian faces
Atmosphere: 1
Food: 3
Service: 1
Bryan Reed
Starbucks is delicious and this is one of my favorite stops. I don't want to get anyone in trouble so I won't say names but thanks for the extra shot of espresso when I look tired in the mornings🤫
Atmosphere: 5
Food: 5
Service: 5
R O
Horrible attempt to attract customers. Claimed in giant stickers on tables that refills were offered for hand brewed drinks. When asked if true for my drink, I was told yes. And asked to place cup in a container. 20 mins later, nothing. When asked, I was told that I cannot get a refill for my drink with a poor attitude. Didn’t really want it but left a very poor taste. The decline continues. Deceptive marketing really rankles. Please just don’t do such marketing when you cannot follow through. Lost trust cannot be recovered. No need to come to tired, old Starbucks especially with the plethora of better options in California.
Service: 1
john Liclican
Excellent coffee and freindly professional staff.
Atmosphere: 5
Food: 5
Service: 5
James Mathis
So glad starbucks brought back the option to sip in real cups.
Atmosphere: 5
Service: 5
Ivan Ou
The attitude of Customer service Daise was very bad and unprofessional. My daughter just requested the standard beverage and not adding water on it, she banged her headphone on the countertop and showing inpatient expression. I can not believe it happened to Starbucks, the service team needs to be trained on how to serve customers.
Atmosphere: 4
Food: 3
Service: 1
Joanna Jaug
Nice place and very professional.
Atmosphere: 5
Service: 5
Chris Thomas
Satisfying coffee ND people who make ND ready the coffee
Closes at 8:30 pm. Came at 5:38pm on a Sunday and they said they were closed early. Like what?? There was someone in front of me and people came behind as well. Not sure how they're still in business if they dont take any orders.
Atmosphere: 1
Food: 1
Service: 1
家樂Bill
Lady named Lynn was super friendly, professional and charming.
Atmosphere: 5
Food: 5
Service: 5
Megan Marie
Staff is always friendly and rarely makes mistakes on orders. Drive thru line gets long but moves fast.
Atmosphere: 5
Food: 5
Service: 5
Tom Stoneman
It's always great. Very consistent
Atmosphere: 5
Food: 5
Service: 5
Chris L
Customer service is lacking at this location. I order via the app every time and when I select drive through for pickup I show up in the time window the app says. This location (and only this location) berates me at the speaker telling me “Your order isn’t ready and you need to show up when the app says”. When I tell them I am and then pull up to the window and show them they double down on their show up with the app says and that it’s going to change to allow more time for mobile orders.
After multiple times being talked to like a child I decided to go inside and ask to speak to a manager. I was told the manager wasn’t in and when asked when they said they didn’t know when the manager was in “I don’t see their schedule”. Then the shift manager (or whatever the title the person told me she was) said they were told to tell everyone who has a mobile order about waiting and times changing.
I’m not asking for special treatment (I spend over $1,000 a year at Starbucks) but when did this location (and only this one as I go through a lot of Starbucks drive throughs) loose their sense of customer service. If making your customers feel uncomfortable is your thing then this location is where you want to go. Just know that not only have I stopped going to this location I have cut back on Starbucks in general due to this locations unfriendly staff.
bad service, waited a while and was never paid attention to
Atmosphere: 2
Food: 4
Service: 1
Went here at 815pm on Sunday and the store was closed. How are they going to say open until 9pm
Oh my God! Oh my God！This is the worst service I've ever experienced at Starbucks. Why are some baristas so hateful towards Asian faces
Atmosphere: 1
Food: 3
Service: 1
Starbucks is delicious and this is one of my favorite stops. I don't want to get anyone in trouble so I won't say names but thanks for the extra shot of espresso when I look tired in the mornings🤫
Atmosphere: 5
Food: 5
Service: 5
Horrible attempt to attract customers. Claimed in giant stickers on tables that refills were offered for hand brewed drinks. When asked if true for my drink, I was told yes. And asked to place cup in a container. 20 mins later, nothing. When asked, I was told that I cannot get a refill for my drink with a poor attitude. Didn’t really want it but left a very poor taste. The decline continues. Deceptive marketing really rankles. Please just don’t do such marketing when you cannot follow through. Lost trust cannot be recovered. No need to come to tired, old Starbucks especially with the plethora of better options in California.
Service: 1
Excellent coffee and freindly professional staff.
Atmosphere: 5
Food: 5
Service: 5
So glad starbucks brought back the option to sip in real cups.
Atmosphere: 5
Service: 5
The attitude of Customer service Daise was very bad and unprofessional. My daughter just requested the standard beverage and not adding water on it, she banged her headphone on the countertop and showing inpatient expression. I can not believe it happened to Starbucks, the service team needs to be trained on how to serve customers.
Atmosphere: 4
Food: 3
Service: 1
Nice place and very professional.
Atmosphere: 5
Service: 5
Satisfying coffee ND people who make ND ready the coffee
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Closes at 8:30 pm. Came at 5:38pm on a Sunday and they said they were closed early. Like what?? There was someone in front of me and people came behind as well. Not sure how they're still in business if they dont take any orders.
Atmosphere: 1
Food: 1
Service: 1
Lady named Lynn was super friendly, professional and charming.
Atmosphere: 5
Food: 5
Service: 5
Staff is always friendly and rarely makes mistakes on orders. Drive thru line gets long but moves fast.
Atmosphere: 5
Food: 5
Service: 5
It's always great. Very consistent
Atmosphere: 5
Food: 5
Service: 5
Customer service is lacking at this location. I order via the app every time and when I select drive through for pickup I show up in the time window the app says. This location (and only this location) berates me at the speaker telling me “Your order isn’t ready and you need to show up when the app says”. When I tell them I am and then pull up to the window and show them they double down on their show up with the app says and that it’s going to change to allow more time for mobile orders.
After multiple times being talked to like a child I decided to go inside and ask to speak to a manager. I was told the manager wasn’t in and when asked when they said they didn’t know when the manager was in “I don’t see their schedule”. Then the shift manager (or whatever the title the person told me she was) said they were told to tell everyone who has a mobile order about waiting and times changing.
I’m not asking for special treatment (I spend over $1,000 a year at Starbucks) but when did this location (and only this one as I go through a lot of Starbucks drive throughs) loose their sense of customer service. If making your customers feel uncomfortable is your thing then this location is where you want to go. Just know that not only have I stopped going to this location I have cut back on Starbucks in general due to this locations unfriendly staff.
Service: 1
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