Never in my 16 years have I been treated with such incompetence. The absolute disgust I was treated with when asking for a simple pick up order was blasphemous. After waiting for costumer after costumer, minute after minute passing by, my patience was really wearing thin. I had received the notificatoon that alerted me of my meal being ready, but this was where all my troubles started. After arriving to the cashier, she dismissed me and began talking to her coworker. I didn't want cause a scene and so I just waited patiently for my food to be done. This led on for about 20 minutes, this was difficult to endure because rather then having one worker work with the costumers and the other on the pick up, all the their attention was diverted to the line. Even though this was an "express" pickup, we saw about 15 people receive their food before they even thought about preparing ours. Furthermore, after finally beginning to prepare our two sandwiches, there was absolutely no care in prepation and it was a sloppy mess. Finally, 30 minutes later we received our sandwiches. However, they did not give us our footlong cookie. When we asked about it, they said they had ran out, but we had already paid for it? When I asked for a refund because we did not receive a cookie, she said that we could only get the regular footlong cookie or we would just pay 5 dollars for nothing. All in all, this was an absolutely disasterous experience and a waste of time for one big sloppy mess of a sandwich. DO NOT GO TO THIS SUBWAY!!!
Atmosphere: 1
Food: 1
Service: 1
Prabhu Ram
If you don’t have pepper jack cheese, say you don’t have it. I asked 3 times and the service person kept saying it was. But what I had in the sub was not pepper jack. Worst service!
Atmosphere: 1
Food: 1
Service: 1
Rob Monahan
It’s cool how fast the lady is trying to rush everyone through. Be nice if she asked more of what you wanted. She assumed my order and when I said I didn’t want certain veggies she shook them back into the trays.
Wheelchair accessibility: Easily accessible
Atmosphere: 2
Food: 2
Service: 1
G C
It just sucks. Don't waste your money. They don't listen to your order. Rude when you walk up. Like go ful urself if you gonna treat a customer rude who is being polite to you. Sandwich making skills sucks very badly. Head over to cheese steak place..at least they make it look nice and taste good. I asked for ranch the guy put ceaser dressing on instead. Couldn't get it fixed. In retrospect I should of not paid and walked away. Edit: I threw the sandwich away and got food elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Jyotsna Shukla
Burgers are really tasty
Food: 5
Ashish Verma
The patty was cold. Asked them to heat it twice as it's generally frozen. Stepped away and came back to a cold veggie patty.
Food: 1
Service: 1
Jason Edrosolo
Bad customer service! Try to avoid this place! More other choices inside food court
Myrka Angeles
Went during lunch this weekend and customer service was excellent. Decided to ignore the bad reviews and my experience went very well.
Venkattaramana Babu
Hi..sorry about my review yesterday. I meant to write it for the subway at Stoneridge mall, Pleasanton. I wrongly tagged your subway. Thanks for patiently writing back to me.
Arely Gonzalez
Great customer service, the ladies that work there are really sweet and nice definitely recommend this location.
Bad customer service! Try to avoid this place! More other choices inside food court
JE
Bad customer service! Try to avoid this place! More other choices inside food court
Nicki Sundberg
Rude staff...did not receive all the extra items we paid for. I went back with my receipt and was ignored.
Dharmendra Tomar
Love the sandwich of subway. This is also a good store with nice staff. Even though it’s in great mall and there is a crowd but somehow the wait time is similar to other stores.
m k
The guy working at the cashier seemed very bored and was speaking barely above a whisper. He also gave me someone else’s sub which is a major hazard, I could’ve been allergic to something in the sandwich. The ladies working were nice though
Never in my 16 years have I been treated with such incompetence. The absolute disgust I was treated with when asking for a simple pick up order was blasphemous. After waiting for costumer after costumer, minute after minute passing by, my patience was really wearing thin. I had received the notificatoon that alerted me of my meal being ready, but this was where all my troubles started. After arriving to the cashier, she dismissed me and began talking to her coworker. I didn't want cause a scene and so I just waited patiently for my food to be done. This led on for about 20 minutes, this was difficult to endure because rather then having one worker work with the costumers and the other on the pick up, all the their attention was diverted to the line. Even though this was an "express" pickup, we saw about 15 people receive their food before they even thought about preparing ours. Furthermore, after finally beginning to prepare our two sandwiches, there was absolutely no care in prepation and it was a sloppy mess. Finally, 30 minutes later we received our sandwiches. However, they did not give us our footlong cookie. When we asked about it, they said they had ran out, but we had already paid for it? When I asked for a refund because we did not receive a cookie, she said that we could only get the regular footlong cookie or we would just pay 5 dollars for nothing. All in all, this was an absolutely disasterous experience and a waste of time for one big sloppy mess of a sandwich. DO NOT GO TO THIS SUBWAY!!!
Atmosphere: 1
Food: 1
Service: 1
If you don’t have pepper jack cheese, say you don’t have it. I asked 3 times and the service person kept saying it was. But what I had in the sub was not pepper jack. Worst service!
Atmosphere: 1
Food: 1
Service: 1
It’s cool how fast the lady is trying to rush everyone through. Be nice if she asked more of what you wanted. She assumed my order and when I said I didn’t want certain veggies she shook them back into the trays.
Wheelchair accessibility: Easily accessible
Atmosphere: 2
Food: 2
Service: 1
It just sucks. Don't waste your money. They don't listen to your order. Rude when you walk up. Like go ful urself if you gonna treat a customer rude who is being polite to you. Sandwich making skills sucks very badly. Head over to cheese steak place..at least they make it look nice and taste good. I asked for ranch the guy put ceaser dressing on instead. Couldn't get it fixed. In retrospect I should of not paid and walked away. Edit: I threw the sandwich away and got food elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Burgers are really tasty
Food: 5
The patty was cold. Asked them to heat it twice as it's generally frozen. Stepped away and came back to a cold veggie patty.
Food: 1
Service: 1
Bad customer service! Try to avoid this place! More other choices inside food court
Went during lunch this weekend and customer service was excellent. Decided to ignore the bad reviews and my experience went very well.
Hi..sorry about my review yesterday. I meant to write it for the subway at Stoneridge mall, Pleasanton. I wrongly tagged your subway. Thanks for patiently writing back to me.
Great customer service, the ladies that work there are really sweet and nice definitely recommend this location.
Restaurantji Recommends
Bad customer service! Try to avoid this place! More other choices inside food court
Bad customer service! Try to avoid this place! More other choices inside food court
Rude staff...did not receive all the extra items we paid for. I went back with my receipt and was ignored.
Love the sandwich of subway. This is also a good store with nice staff. Even though it’s in great mall and there is a crowd but somehow the wait time is similar to other stores.
The guy working at the cashier seemed very bored and was speaking barely above a whisper. He also gave me someone else’s sub which is a major hazard, I could’ve been allergic to something in the sandwich. The ladies working were nice though
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