Chipotle Mexican Grill
25523 Marguerite Pkwy, Mission Viejo
(949) 420-2316
Recent Reviews
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One of the worse Chipotle locations! Tuesday evening at 7:45PM, a few younger staff hanging out in the kitchen chasing and laughing. Nobody is serving the customers even there a line forming. Finally, one man starts to put on his gloves slowly and starts serving food. Another man standing at the cashier. All the other staff are not helping at all. Food items are empty. Just bad. I am not coming here again. I am a loyal Chipotle customer.
Atmosphere: 1
Service: 1
The usual Chipotle fair which is good, nutritious, and relatively inexpensive. My granddaughter loves the soft taco kit!
Atmosphere: 4
Food: 4
Service: 4
Extremely dirty kitchen, the grill that they cook chicken is awful. Bunch of young people are working here that doesn’t care about customers health, ingredients doesn’t look fresh. Horrible experience. Dont recommend this branch at all
Atmosphere: 1
Food: 1
Service: 1
Wife and I ate here tonight, the food tasted off and we both became nauseous within the hour. Wife ended up vomiting.
Atmosphere: 4
Food: 1
Service: 4
Went to get a burrito with guac & chips. Half of my guac was mashed, & the other half-inedible. I couldn't even bite into the piece of avocado, it was rock solid.
I went back in shortly after to speak to the cashier, & the girl working the line began interfering in our conversation. She flew across the room to get into the cashiers face to reprimand her for making things right. She left the customers she was attending to do this. How unprofessional.
I'm leaving this review because the girl on the line was extremely rude & unprofessional. Not only to me as a customer, but to her fellow colleague. Nobody should be treated like that at work. Management needs to talk to the girl on the line.
Used to be the best chipotle forever, but not anymore these days. Typical trashy service now with bad young workers. Some alternative-looking short brown haired girl made my burrito, and she had a very bratty attitude. She barely pushed us our food away from her after paying, and she forgot to give us our chips and guac. Worst of all, I found a fingernail in my burrito. I am pretty certain it was her, considering how she was behaving and acting so timid and not making eye contact. But if not her, then shame on the store in general for letting that happen. I was very polite and kind to the girl, expecting the usual good service from a reputable Chipotle. But the reputation of this one, and the company as a whole, is completely gone now to me. Very nasty worker.
I've been going to this chipotle for about 2-3 years now and have never had a bad experience but today that changed. I decided to go eat dinner at this chipotle. When I came in, a young guy around the age of 16-20 served me my food. I bought a kids meal. For my 3 sides, I chose rice, beans, and guac. I've bought this same meal many of times and it always came out to the total of $5.93 but for some reason today, as I was checking out, the total came out to $11.74. I bought it the same as i usually did and later on, I checked the app to see how much it was. When I corrected the young man, he just said it was because I got guac. I've gotten guac every single time I've gotten this meal and its always been the same price. Guac should not be a extra 6 dollars. When I checked out on the app, it said $5.93. Also not to mention, the guy was super rude and ignored me for half of the time. I will be going to a different location next time.
Atmosphere: 2
Food: 5
Service: 1
Ordered to go and was not given any utensils or napkins. I also ordered a bowl and had to request lettuce twice before any was placed in the bowl. Also requested carnitas and there was very little left in the warmer. When I mentioned this at checkout, that they needed to replace the carnitas, because the kid was scraping the bottom and not very much meat was coming up, I was told they charge by the type of meat. What that has to do with it is beyond me. Skimpy bowl, no beans or rice, with a small chip bag…$17!
I gotta say hands down this is the best chipotle around. I am a bit surprised with the negative reviews. The girl that had made my bowl for me was very friendly and everything tasted fresh. She packed the bowl nicely like you'd want. One of the best I've ever had. She literally is the only reason I will continue to eat chipotle. Unfortunately I can't recall her name but she is a brunette and should get a raise.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Support your local eateries and restaurants. For the amount of money I paid for this bowl I could’ve gotten a decent meal from a non-chain restaurant. Been coming to this chipotle location for years and they have been skimping on the protein month after month.
Atmosphere: 4
Food: 5
Service: 3
Restaurantji Recommends
Been going here for years and the quality has gone down significantly. the employees are rude and short fused. They kick groups of people out if not everyone in the party is a customer. Their portions are horrible. I once had a amployee give me 8 pices of chicken ( i counted after i payed) and when i asked for a little more it would cost me. Do better!
Kid-friendliness: They are not kid friendly.
Atmosphere: 1
Food: 1
Service: 1
Thoughtful of chipotle to hire those with intellectual/developmental disabilities at this location.
Our weekly staple. So good tasting and portion size and reasonably priced.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Burrito, Burrito Bowl, Chips & Guacamole, Chips, Kid's Build Your Own
Standard chipotle, but don’t bother coming in after 9:15 they won’t make anything fresh the employees are cleaning and the stove will be off. Perfect place for lunch or dinner just not late.
Atmosphere: 4
Food: 5
Service: 1
Served up a big leaky bag for my car, both burritos were leaking.
Atmosphere: 1
Food: 3
Service: 1
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