Chipotle Mexican Grill
25523 Marguerite Pkwy, Mission Viejo
(949) 420-2316
Recent Reviews
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The young lady was rude and impatient at the register when my mother dropped her change. Young people need to have more patience with the elderly.
Atmosphere: 3
Food: 3
Service: 1
Great tasting food, was waiting for me
Atmosphere: 5
Food: 5
Service: 5
This location gets worse every month. Ordered a salad & there wasnβt enough mixed green so I was told they will just use the shredded lettuce. Chips and guac absolutely disgusting. Not worth $13 for a salad.
Atmosphere: 2
Food: 1
Service: 1
This Chipotle is amazing. The food is fresh and delicious. The staff is kind and understanding. Best chipotle in the area by far! Visit this place if you are hungry or wanna study here!πππππππππππ
Atmosphere: 5
Food: 5
Service: 5
Ordered chips with dinner and they were stale. I tried to make a quick phone call to the restaurant to let them know to make a new batch and there was no way to reach staff. I had to go to my receipt and start a chat with a robot, 15 minutes later finally got to a person. Had to enter my confirmation number FIVE times in the chat, and fill out a special form with all my personal information (email and cell). After 30 minutes of effort, they finally offered me a voucher for free chips. At that point I just wanted my money back, and they didn't care. Bad food and non existent customer service.
Food: 1
Service: 1
Terrible idea for AI to interact with humans
Atmosphere: 1
Food: 5
Service: 1
The worst customer service! Wish I had read the reviews before going. Kids working here are very unorganized and need proper training.
Service: 1
We love chipotle. Iβm a big fan of fresh food.
Atmosphere: 5
Food: 5
Service: 5
One of the worse Chipotle locations! Tuesday evening at 7:45PM, a few younger staff hanging out in the kitchen chasing and laughing. Nobody is serving the customers even there a line forming. Finally, one man starts to put on his gloves slowly and starts serving food. Another man standing at the cashier. All the other staff are not helping at all. Food items are empty. Just bad. I am not coming here again. I am a loyal Chipotle customer.
Atmosphere: 1
Service: 1
The usual Chipotle fair which is good, nutritious, and relatively inexpensive. My granddaughter loves the soft taco kit!
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Extremely dirty kitchen, the grill that they cook chicken is awful. Bunch of young people are working here that doesnβt care about customers health, ingredients doesnβt look fresh. Horrible experience. Dont recommend this branch at all
Atmosphere: 1
Food: 1
Service: 1
Wife and I ate here tonight, the food tasted off and we both became nauseous within the hour. Wife ended up vomiting.
Atmosphere: 4
Food: 1
Service: 4
Went to get a burrito with guac & chips. Half of my guac was mashed, & the other half-inedible. I couldn't even bite into the piece of avocado, it was rock solid.
I went back in shortly after to speak to the cashier, & the girl working the line began interfering in our conversation. She flew across the room to get into the cashiers face to reprimand her for making things right. She left the customers she was attending to do this. How unprofessional.
I'm leaving this review because the girl on the line was extremely rude & unprofessional. Not only to me as a customer, but to her fellow colleague. Nobody should be treated like that at work. Management needs to talk to the girl on the line.
Used to be the best chipotle forever, but not anymore these days. Typical trashy service now with bad young workers. Some alternative-looking short brown haired girl made my burrito, and she had a very bratty attitude. She barely pushed us our food away from her after paying, and she forgot to give us our chips and guac. Worst of all, I found a fingernail in my burrito. I am pretty certain it was her, considering how she was behaving and acting so timid and not making eye contact. But if not her, then shame on the store in general for letting that happen. I was very polite and kind to the girl, expecting the usual good service from a reputable Chipotle. But the reputation of this one, and the company as a whole, is completely gone now to me. Very nasty worker.
I've been going to this chipotle for about 2-3 years now and have never had a bad experience but today that changed. I decided to go eat dinner at this chipotle. When I came in, a young guy around the age of 16-20 served me my food. I bought a kids meal. For my 3 sides, I chose rice, beans, and guac. I've bought this same meal many of times and it always came out to the total of $5.93 but for some reason today, as I was checking out, the total came out to $11.74. I bought it the same as i usually did and later on, I checked the app to see how much it was. When I corrected the young man, he just said it was because I got guac. I've gotten guac every single time I've gotten this meal and its always been the same price. Guac should not be a extra 6 dollars. When I checked out on the app, it said $5.93. Also not to mention, the guy was super rude and ignored me for half of the time. I will be going to a different location next time.
Atmosphere: 2
Food: 5
Service: 1
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