Thoughtful of chipotle to hire those with intellectual/developmental disabilities at this location.
Jeff Hill
Our weekly staple. So good tasting and portion size and reasonably priced.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Burrito, Burrito Bowl, Chips & Guacamole, Chips, Kid's Build Your Own
Aaron Wolfe
Standard chipotle, but don’t bother coming in after 9:15 they won’t make anything fresh the employees are cleaning and the stove will be off. Perfect place for lunch or dinner just not late.
Atmosphere: 4
Food: 5
Service: 1
Nicholas Drake
Served up a big leaky bag for my car, both burritos were leaking.
Atmosphere: 1
Food: 3
Service: 1
James
I go to chipotle all the time because I love it, and I have gone to this specific location of chipotle often since it’s near my work and I can assure you this is by far the worst chipotle for everything. Absolutely no offense to the people who work their but it’s almost as if they just have no braincells or are just not trained whatsoever. Almost every time I have got a meal here there is something wrong with the food ( looks like it’s been sitting for hours or not even done correctly ) or they will charge you for something in which you literally didn’t even order, and then the workers will proceed to look and talk to you like you’re the one in the wrong when you try to correct them. This location needs to have a management review or have someone constantly looking over them because they just are a bunch of chickens running around with their heads chopped off looking for answers.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl
Daniel Mora
Not good, it has good photos of food and when they serve you it is all dry, they serve you very little and without flavor, I didn't like it and it was very expensive,
Atmosphere: 2
Food: 1
Service: 4
Antia H.
food is fine. it's chipotle. sometimes they mess up but it's no big deal. i don't like leaving bad yelp reviews. but whenever i come in, at least one of the staff members is rude to me. it's usually the same lady. i work in costumer service as well. i am a waitress. it's not easy when people are rude to you to continue on with your shift. however, i am extremely polite every time i come in and the energy i'm getting back is so cold and condescending. i'm writing this hoping that management will train the staff with BASIC costume service knowledge; starting with ACKNOWLEDGING A COSTUMER !!! no hate to these people, i just don't understand why i constantly get treated poorly at this chipotle.
Shayna F.
I am bold, I am resilient, I am confidentBe safe out there mamas don't forget come on ladies bend those knees let's go, Burn some caloriesDo this by eating chipotle , my friend went here. She was a slim as a paperclip, but she got fat. But she's slim now, so that's good. Goodbye mamas.
Nate A.
This location is HORRIBLE!!! Every time we have ordered at this location something has been wrong. Normally an item is made incorrectly. Which we just let go because we are greatful to eat. This time was a new level. Arrive at 6:30 as the app stated. I walk into a store that is semi-busy with a crowd of people standing on the to-go wall looking upset. The restaurant is filled with smoke and the staff just seem to be standing around with no sense of urgency. I realize my order is not ready so I join the crowd of miserable customers on the wall. 6:45 rolls around and I am now thirsty and starving. So I peel myself off the wall of shame and ask the cashier (just standing around joking with other employees) for a drink. She acted inconvenienced by the request. Then says $3.19. I chuckled at the fact I am now having to pay for a drink after waiting for 20 minutes while she joked around and the Togo person is drowning in orders. I ask her how much longer the Togo orders should be. Her reply "when they catch up" then goes back to plying with other co-workers. I go to get a drink and of course 2 drinks our out that I want. I go for my third choice and was finally able to hydrate. 5 minutes later the food finally comes out at 6:55. No sorry for the delay, no drinks offered to all those waiting still. Not sure if a manager was even on staff but if they were they should be fired. I was manager of a restaurant for 16 years, this was a disgrace to the chipotle brand. We will not be returning to this location EVER, alas there is always an issue. Oh and the food was wrong once we got home. Get it together Mission Viejo.
Colleen D.
Every time I order from this store there is always an issue. Either they misplace the online order receipt or they forget to give me items that I've ordered. Sometimes my order is all messed up. If I order online and pick it up I have to literally unpack everything before I leave the store. I'm now ordering from another Chipotle.
Ordered takeout/delivery and no utensils, how do we eat this?! I expect better service from this company. Can't blame the delivery service as Chipotle is the one that packs the food!
Zoe M.
Their attitude was so rude and gave the dirtiest look ever, spilled all over the bad and when she put my food in she just threw it. Like to me pretty rude to do in front of the customer. Also they gave me really stale chip.
M Ch
We love to go to Chipotle, we always go to the one in Marguerita Pkwy in MV. The staff is so friendly and the food taste great and it's very fresh. The guacamole is one of the most delicious that I tried in my life and I went to many mexican restaurants.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito, Burrito Bowl, Kid
Arash Barzin
sloppy burritoStaff does not carecould not handle basic
Atmosphere: 5
Food: 1
Service: 1
Danielle Cuellar
Took 10 minutes to open past the time the door and google says they open. Then another few minutes getting someone to take my order for one burrito. The guacamole did not look fresh and was already turning color by the time they opened.
Thoughtful of chipotle to hire those with intellectual/developmental disabilities at this location.
Our weekly staple. So good tasting and portion size and reasonably priced.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Burrito, Burrito Bowl, Chips & Guacamole, Chips, Kid's Build Your Own
Standard chipotle, but don’t bother coming in after 9:15 they won’t make anything fresh the employees are cleaning and the stove will be off. Perfect place for lunch or dinner just not late.
Atmosphere: 4
Food: 5
Service: 1
Served up a big leaky bag for my car, both burritos were leaking.
Atmosphere: 1
Food: 3
Service: 1
I go to chipotle all the time because I love it, and I have gone to this specific location of chipotle often since it’s near my work and I can assure you this is by far the worst chipotle for everything. Absolutely no offense to the people who work their but it’s almost as if they just have no braincells or are just not trained whatsoever. Almost every time I have got a meal here there is something wrong with the food ( looks like it’s been sitting for hours or not even done correctly ) or they will charge you for something in which you literally didn’t even order, and then the workers will proceed to look and talk to you like you’re the one in the wrong when you try to correct them. This location needs to have a management review or have someone constantly looking over them because they just are a bunch of chickens running around with their heads chopped off looking for answers.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl
Not good, it has good photos of food and when they serve you it is all dry, they serve you very little and without flavor, I didn't like it and it was very expensive,
Atmosphere: 2
Food: 1
Service: 4
food is fine. it's chipotle. sometimes they mess up but it's no big deal. i don't like leaving bad yelp reviews. but whenever i come in, at least one of the staff members is rude to me. it's usually the same lady. i work in costumer service as well. i am a waitress. it's not easy when people are rude to you to continue on with your shift. however, i am extremely polite every time i come in and the energy i'm getting back is so cold and condescending. i'm writing this hoping that management will train the staff with BASIC costume service knowledge; starting with ACKNOWLEDGING A COSTUMER !!! no hate to these people, i just don't understand why i constantly get treated poorly at this chipotle.
I am bold, I am resilient, I am confidentBe safe out there mamas don't forget come on ladies bend those knees let's go, Burn some caloriesDo this by eating chipotle , my friend went here. She was a slim as a paperclip, but she got fat. But she's slim now, so that's good. Goodbye mamas.
This location is HORRIBLE!!! Every time we have ordered at this location something has been wrong. Normally an item is made incorrectly. Which we just let go because we are greatful to eat. This time was a new level. Arrive at 6:30 as the app stated. I walk into a store that is semi-busy with a crowd of people standing on the to-go wall looking upset. The restaurant is filled with smoke and the staff just seem to be standing around with no sense of urgency. I realize my order is not ready so I join the crowd of miserable customers on the wall. 6:45 rolls around and I am now thirsty and starving. So I peel myself off the wall of shame and ask the cashier (just standing around joking with other employees) for a drink. She acted inconvenienced by the request. Then says $3.19. I chuckled at the fact I am now having to pay for a drink after waiting for 20 minutes while she joked around and the Togo person is drowning in orders. I ask her how much longer the Togo orders should be. Her reply "when they catch up" then goes back to plying with other co-workers. I go to get a drink and of course 2 drinks our out that I want. I go for my third choice and was finally able to hydrate. 5 minutes later the food finally comes out at 6:55. No sorry for the delay, no drinks offered to all those waiting still. Not sure if a manager was even on staff but if they were they should be fired. I was manager of a restaurant for 16 years, this was a disgrace to the chipotle brand. We will not be returning to this location EVER, alas there is always an issue. Oh and the food was wrong once we got home. Get it together Mission Viejo.
Every time I order from this store there is always an issue. Either they misplace the online order receipt or they forget to give me items that I've ordered. Sometimes my order is all messed up. If I order online and pick it up I have to literally unpack everything before I leave the store. I'm now ordering from another Chipotle.
Restaurantji Recommends
Ordered takeout/delivery and no utensils, how do we eat this?! I expect better service from this company. Can't blame the delivery service as Chipotle is the one that packs the food!
Their attitude was so rude and gave the dirtiest look ever, spilled all over the bad and when she put my food in she just threw it. Like to me pretty rude to do in front of the customer. Also they gave me really stale chip.
We love to go to Chipotle, we always go to the one in Marguerita Pkwy in MV. The staff is so friendly and the food taste great and it's very fresh. The guacamole is one of the most delicious that I tried in my life and I went to many mexican restaurants.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito, Burrito Bowl, Kid
sloppy burritoStaff does not carecould not handle basic
Atmosphere: 5
Food: 1
Service: 1
Took 10 minutes to open past the time the door and google says they open. Then another few minutes getting someone to take my order for one burrito. The guacamole did not look fresh and was already turning color by the time they opened.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Burrito