Jack In The Box
28651 Marguerite Pkwy, Mission Viejo
(949) 364-9457
Recent Reviews
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Iced coffee
Bacon ?
? ?
Atmosphere: 4
Food: 5
Service: 5
I hate to say it but the service is just not it. One time accompanying my mom to get some food for the both of us and for my sister. When we were done ordering my mom calls my sister to see if she wanted fries because earlier she said she didn't. She changed her mind and so my mom stands by the register again. Not only did it take around I don't know probably 30 minutes for the cashier to return, but the food we had already ordered was getting cold after all this waiting. Even the other customers waiting were agreeing to the fact. Recently I had asked my mom if we I could order some food after I had just left work. We went through the drive thru and I had ordered the regular tiny tacos (which are 15 btw) and along with an iced coffee. After we recieved our order my mom asks for avocado sauce and asks for 2. The guy that was working only gave her 1 and quickly closed the door on her and left. After waiting a few minutes he comes back and my mom asks him for the second sauce she wanted and was told we had to pay extra for it. I get that having to pay extra for the sauce is most likely not his fault but my question is why couldn't he have said that in the first place instead of quickly closing the door on her. I get that workers are always in a hurry to get orders done but a part of your job is to ask if the customer needs anything else. Not only that but by the time I got home I noticed I was only given 13 tiny tacos instead of 15. Yeah I could've counted them before we left but mind you I had just left work in retail which requires touching clothes that have been already touched and so I didn't want to touch my food until I washed my hands. Anyways moral of the story was that the service sucks and my order wasn't fulfilled correctly. I get that people may not like their jobs but that doesn't mean the customer doesn't deserve good service.
Atmosphere: 3
Food: 4
Service: 1
Teriyaki chicken bowl!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jumbo Jack, Two Tacos
Terrible place, the entire restaurant smells like drainage
On this evening the whole restaurant smelled like restroom cleaning detergent, employees were nice ppl
Drove through, said my order loud and correct to them. Should have known when he wanted to talk over me there was going to be an issue. Med drinks were smalls and hash browns were cold. Should have gone elsewhere for our road trip that morning.
Food: 3
Service: 2
Super expensive for fast food but with inflation and $20 an hour minimum wage I guess prices have to go up.
Food: 5
Service: 5
Recommended dishes: Sandwich
Always check to make sure they give you all the stuff you request
Atmosphere: 3
Food: 3
Service: 2
Dirty place, but decent food.
Atmosphere: 2
Food: 4
Service: 3
Nicest tastiest most perfectly symmetrical smashed jack I ever ate was from here at 9pm Monday August 12, 24
Parking: Huge parking lot
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Ultimate
Restaurantji Recommends
Good, fast food
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Sandwich
Friendly, fast service! Great workers. We ordered in the drive thru for 8 people and our order was not only correct but it came out fast and it was the best jack I've had in a long time.
Atmosphere: 5
Food: 5
Service: 5
Half an hour for two tacos in drive through
Atmosphere: 1
Food: 1
Service: 1
The service here is the worst do not go here especially Velma that works there
The food was fresh and as ordered. The people were nice.
Atmosphere: 5
Food: 5
Service: 5
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