McDonald's
26902 Trabuco Rd, Mission Viejo
(949) 855-0336
Recent Reviews
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I went through the drive through on Saturday, and although it was very busy, the lady who took my order was super sweet and accommodating. My app wasn't working, as usual, and she was very helpful in helping me get the food that I needed, whilst being very polite and patient. She is very sweet and has a great voice! Good job Shayli, keep it up! Also, Please get your app to start working because every time I arrive at this location it seems broken.
Atmosphere: 5
Food: 4
Service: 5
This is probably the worst McDonald's location. I find myself driving an extra mile to the other one even though this one is right next to my house. The food from here is always old tasting or gross. I got a breakfast McMuffin and it had residue from the previous nights dinner service because I could taste the burnt particles and the burnt onion. The hash browns are always soggy and gross; this location doesn't switch oil out enough. Gross overall.
Atmosphere: 3
Food: 1
Service: 2
Absolutely confused and overwhelmed by the simplest tasks. Your order WILL be wrong in some way, and they will look at you with confused expressions when you explain what was wrong. I told them “it’s no wonder you’re so lowly reviewed” and they had no idea what that meant. It was a truly sad sight to behold.
To give a quick explanation - we got a different customer’s order and gave it back explaining what we ordered; this started a confused cacophony of scrambling and yelling by the employees to figure out the right order.
Then we got wrong sauces or sauces missing entirely, items were missing, the grinch meal had other items mixed in.. it was a mess in Every sense of the word. If this wasn’t a chain restaurant nobody would ever return as a repeat customer. It’s disappointing especially given the increased prices.
Atmosphere: 1
Food: 3
Service: 1
The McRib is back, that is all I need to know
Atmosphere: 5
Food: 5
Service: 5
Exactly as expected, never fails to meet expectations
Atmosphere: 5
Food: 5
Service: 5
I pay for my order through the app 20 minutes in advance, and every time I arrive it's never ready. I'm furious with this irresponsibility. You pay in advance so that when you arrive your order is ready, and right in front of me they give priority to those who order on the spot.
Atmosphere: 2
Food: 5
Service: 1
WOW, a cup of senior coffee had risen in cost to $169. from $1.19 and can you believe it, it was cold, had to wait to microbe it at friends home. Could seniors get 1 break.
Atmosphere: 2
Service: 5
Normally, this location is good. But the Sunday crew leaves a lot to be desired. The kid at the drive-through was very nice but not very bright. I had to repeat my order twice and I told him I wanted a 20 piece McNuggets three times. He didn't charge mefor them and they weren't in my order. I went inside to get them and told the lady running the kiosks what happened. She asked if I'd like to order them, and I said yes… So she started punching it into the kiosk for me. I told her my fries were getting cold outside because she couldn't seem to make it happen. She went back to get them herself for me and threw an extra set of fries in the bag. I thought how nice. I got home and was charged for 20 McNuggets. She gave me 10. I'm over this location. I'll be going somewhere else from now on.
Atmosphere: 5
Food: 5
Service: 1
Why are the drinks double from what they are in Northern California?
Atmosphere: 3
Food: 3
Service: 3
Every time I go there, they give me the wrong order
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Fast friendly crew. Always clean.
Atmosphere: 5
Food: 4
Service: 5
Amazing customer service from Jennifer. A big line in drive thru, I was thinking they were going to long but it was quick. Food was good too.
Service: 5
How is it fast food if it’s empty no cars and after ordering only one meal and 3 ice cream cones we have to sit in the parking lot to wait for food it’s simple to say hey with this single meal you’ll have to park and wait for 15 mins for your food even if there is no people here and they are not busy the staff are just being unorganized how disappointing if I wanted to wait in a parking lot or wait at all I would of dined in somewhere the date is 6/8/25
Then when I finally got the cones they are melting and dripping all over the car
Atmosphere: 1
Food: 1
Service: 1
Not that fast food, took them 10 min to bring out a 5 item order
Atmosphere: 5
Food: 5
Service: 4
I have a hard time getting the internet inside here there app for food deals does nit always work
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