Menchie's Frozen Yogurt

Horrible customer service, will not be coming back. The worker/owner was rude and informed me when asking questions

This location sucks. The man working at the counter is RUDE. My family wanted to try the yucky flavors (asked for samples). Guy says oh no we don't have sample cups. Ok fine however people in our family are autistic and neurodivergent so we wanted to make sure the flavors we picked tasted good. The first sign that we should've just walked out of the store is all the toppings PRE PACKAGED into wasteful plastic lidded containers. The guy working then then insulted me multiple times saying I don't know ifbyou can understand blah blah. Then proceed to ask someone in our party what is wrong with me. Appalling customer service. The flavors are awful but you wouldn't even be able to tell because they don't let you taste it so we all ended up spending money on ice cream that got thrown out. Over $20 wasted. We have been to a dozen menchies and have NEVER encou tired silicone appalling customer service . If I could give this location a negative rating I would. DO NOT recommend this location at all. Very unwelcoming atmosphere. Take you're money elsewhere

Atmosphere: 1

Food: 3

Service: 1

Had to share my review as a first time visitor. I was recently in WA with my daughter and Grandchildren. We all went to their regular Menchie's and I was very impressed with the flavors, service and cleanliness. I searched for a Menchie's in Orange County and found this one in Mission Viejo. We just got back after I talked up Menchie's to my husband on our way.

Well, we won't be back to this one anytime soon. From what I thought it would be to what it was are drastically different. No taste cups I was told "we don't do tasters here," from the cash gal with an antitude.

The whole negative thing was about her attitude. They only have the larger sized cups and no tasting. NO TASTING. How the hell do you know what you want? I was so disappointed by our visited and will most definitely not be back. You would expect maybe a "welcome to Menchie's?" Nope.

Huge attitude on the girl server, like she was doing us a big favor by serving us. We will not be back to this location. I will try another and hopefully it is somewhat similar to my experience in Washington. Shame when people just don't give a shit.

They won't be in business long with service like this.

Atmosphere: 1

Food: 4

Service: 1

I luv Menchies in general, but I could feel the cost cutting ✂️ right away at this location.

Atmosphere felt dark & is poorly lit. They don't give samples. Really didn't care how the cold toppings are prepackaged in plastic cups. We don't need that much, it creates unnecessary waste, & stuff doesn't taste good when stored in plastic for God knows how long they've been in there.

Thought the flavors could use a refresh too. Not all, but a lot of them look like they've been there for a while.

Atmosphere: 2

Food: 5

Service: 2

Please use wooden spoons!!!!

Atmosphere: 5

Food: 5

Service: 5

$5 birthday reward ✅

they have 1 vegan flavor and its a fruit.. thanks for trying but why aren't there any more vegan flavors or ones that aren't just fruit? honestly really disappointed in the lack of thought put into people with different food sensitivities. even the gluten free options are miniscule! I'd go there if there were more choices for me.

Atmosphere: 3

Food: 1

Service: 5

My opinion is that it's better than yogurt

Atmosphere: 5

Food: 5

Service: 4

Customer Service is horrible. Staff and owner are disrespectful and mean. Menchie's is great, so disappointed when you find people like these working in such places. You have a location in Laguna Niguel if you want to avoid dealing with these ladies.We were not well treated and taken care of as a customer who is paying.

Friendly and clean

It is amazing no complain about and the outside is very nice and there are always kids around because of the local schools Viejo Elementary, Newhart Middle School and Capo High School

It is much more expensive than other frozen yogurt shops. The mandatory tip for SELF SERVE is the deal killer.

I just want to write this review to say thank you to Luis for being so kind to me. I’m a wedding planner and I went into the store because one of my couples really likes this yogurt. Luis educated me on exactly why frozen yogurt is actually very healthy as opposed to ice cream. I really really liked the vibe of the store, as well as the outside area where you can sit and enjoy your dessert. I really recommend this place and I know that I’ll be going back for sure. The flavors were amazing add case literally exactly like what they are. I wish I could give this place a six star rating for Google is not allowing me to do that. Thank you Luis!

Why does it have to taste so good! Cute little local frozen yogurt place in Mission Viejo with nice management that helps you or your kids decide what favorite ice cream treat to have. They also have birthday cakes and açaí bowls available. Best seating is outside as just a couple small tables inside.They had a lot of fun flavors to choose from and so many toppings like hot fudge or gummy worms. I got sprinkles which is my favorite. Cold and delicious.

Wow $7 and one of the flavors is runny.