Panera Bread

This Panera Bread is awful. Ordered a Mediterranean Salad with Chicken No chicken. Order full sandwich got 2 halves. Worse place ever. Waited over 30 minutes for food!! Never again...

RUDE STAFF ATTITUDE CITY
just don't eat here.
Second time eating here and nothing but rude staff
The young staff is too busy playing around behind the counter and have ne respect for the customers what's worse is the shift lead manger playing with the then. Hello

Atmosphere: 1

Food: 3

Service: 1

This post is strictly regarding service. The guy at the front couldn't have been any ruder. When a customer walks in, you don't keep your head down. Riding on a piece of paper you look up and greet them. Don't wait for the customer to say something . Also when filling an online order for something like a smoothie that needs to be refrigerated or frozen Don't set it out to melt and then be rude when the customer asks for a new one.

Service: 1

Food was delicious. The bread is always fresh.

Atmosphere: 5

Food: 5

Service: 5

For lunch today I had the chicken noodle soup, ham & cheese sandwich and it was delicious! The service was good and the ambiance uplifting. Of course being at a bakery I also had 2 macaroon cookies yummy.
Great menu selection and something for everyone.
Highly recommended.

Previous visit
Ordered soup in a breadbowl with a tuna sandwich and some pasteries and wow. The food was fresh and tasty.
The cream of chicken with rice in a breadbowl was perfect for this chilly day. The macaroons and cinnamon rolls were amazing.
Good service and the ambiance of our home.
Highly recommended.

Atmosphere: 5

Food: 5

Service: 5

I usually really enjoy Panera Bread, but oh my word, this Mission Viejo location is certainly on the struggle bus. I’ve never had a “to go” order that has been correct, and we don’t know until getting home and opening up the order. Today’s issue was the fault of the cashier who entered in the wrong chicken sandwich and I didn’t know it until I got home with an inedible (spicy) sandwich. Also ordered a cookie, which wasn’t 1/2 price because a drink wasn’t ordered. Why order a drink when signs are posted that the drink machine is out of order?!??

I didn’t even bother calling the restaurant this time because on the previous occasions (once for the wrong soup from what was in the receipt, and once when a sandwich was missing ingredients and had odd ones included) management only said “Sorry, we will try better next time.”

Atmosphere: 3

Food: 2

Service: 2

Had lunch with 4 of us total. A couple of orders were incomplete with the turkey and cheese sandwich missing the cheese. An order was missing the side and had to ask for the apple. Also the new chicken cranberry sandwich was tasty however the portion was so small, almost an ice cream scoop on a half sandwich. The photo of it they have looks like it’s 2 inches high with the chicken salad, not worth the $10. Went to complain and got another scoop added on. On the receipt it states if your order is not accurate to let them know and you will get a special free treat. No one offered us anything. The bread of both sandwiches looked they had been torn in half rather than cut, had jagged edges. It’s been a long time since coming to Panera and I wasn’t impressed with this visit and will not plan to go back. Many other better options like CPK around the corner.

Atmosphere: 4

Food: 3

Service: 3

The worker said “we will call you when your order is ready.” We waited and waited for almost 40 minutes and the food was ready but our names haven’t been called. If your staff are just gonna talk to each other and not get the job done then why bother saying something like that instead of saying your food should or might be ready in a few minutes.

Service: 1

Ordered Mac and cheese with bacon. Got no bacon :(. I didn't find out until I drove home.

Atmosphere: 5

Food: 3

Service: 3

Ordered soup in a breadbowl with a tuna sandwich and some pasteries and wow. The food was fresh and tasty.
The cream of chicken with rice in a breadbowl was perfect for this chilly day. The macaroons and cinnamon rolls were amazing.
Good service and the ambiance of our home.
Highly recommended.

Atmosphere: 5

Food: 5

Service: 5

A BIT inattentive to ordered items, but was fixed. Soup was great, and breads superb.

Atmosphere: 4

Food: 5

Service: 4

I will start on a good note, food was good. Management not so good, floors are filthy carpet is disgusting and smells sour so not much cleaning. Rip it out and do not put it back if you are not going to clean it. Signage for pickup area non existent. Soda machine ice lever has a broken spring so it will keep dispensing. Makes you think do they clean the nozzles? Order coaster buzzer they handed me is broken is missing pieces and broken. Lots of talking with lots of cleaning not being done. If you have time to lean you have time to clean. All management issues. Google maps does not show this place in the correct location. There is a chipotle right next door that has hard floors and no sour smell.

Atmosphere: 1

Food: 4

Service: 3

Aaron was amazing. We ordered our dine in a little early so he was able to accommodate us. The portion sized were perfect and very filling. The chicken Fuji apple salad had the right amount of ingredients. The chicken and wild rice was hot and ready.

Atmosphere: 5

Food: 5

Service: 5

A little pricey and high in calories, but better than most fast casual places

Atmosphere: 5

Food: 4

Service: 4

Recommended dishes: Bakery, Grilled Cheese

Asked for cheddar cheese jalapeno bagel but not on the menu.Oh well..

Atmosphere: 5

Food: 4

Service: 5