That was some great service of the night! We were heading to the game and the team was so friendly ,, the lobby was super warm we appreciated it Thanks!
Atmosphere: 5
Food: 5
Service: 5
Marie Neill
Dear Store Managers and Regional Managers,
My name is Marie, and I am a long-time, valued customer of the Starbucks in Mission Viejo. I would like to express my heartfelt appreciation for the outstanding service I recently received from Trevor, the ASM/Store Manager, and his incredible team.
During a recent visit, I accidentally spilled my coffee in my car. Without hesitation, Trevor immediately stepped in to help. He was kind, professional, and genuinely apologetic—even though the accident was my own. He personally helped me clean the spill in my car and promptly replaced my drink. His willingness to go above and beyond left a lasting impression on me.
I would also like to recognize the entire team: Jaylia, Salma, Cameron, Evola, Gaby, Cathy, and Emeline. Every one of them consistently provides a warm welcome, exceptional customer service, and a positive atmosphere that keeps customers like myself coming back.
Thank you, Starbucks Mission Viejo team, for your kindness, professionalism, and for always making your store feel like a friendly and uplifting place to visit. I truly appreciate you all!
Warm regards, Marie
Atmosphere: 5
Food: 5
Service: 5
Lynn Wang
Sean was super friendly and helpful! I couldn't decide between the new holiday drink so he let me try the syrups.
Atmosphere: 4
Food: 4
Service: 5
lisa joy
Easy, pleasant friendly drive-thru workers
Service: 5
Rene
I came here yesterday night with my family and it was so great! ! It was so clean inside even though the place was full we got our stuff ,, a pretty happy night they were so nice!
Atmosphere: 5
Food: 5
Service: 5
Brian Nguyen
Free chocolate croissant for the birthdayyy
Atmosphere: 4
Food: 5
Service: 5
Sean Causey
They have a drive through nice employees
Mariana Rivera
I really enjoy studying here with an iced caramel machiatto.
Jayson Pizarro
Not sure if this is less ice unless they fill the entire cup with ice to make this drink. It’s a regular order and we’ve never had it made this way. Our summer berry refresher was extremely watered down and my honey latte tasted like pure hot milk. We were given an extra summer berry refresher but it was so watered down it wasn’t finished. Service was great the person at the drive thru window was extremely nice. But these drinks were not enjoyed at all. I would’ve went back to ask them to remake them but we were on a road trip up to NorCal.
I've been to this location many times, but recently had a really disappointing experience. I was served coffee in a cracked mug, which ended up spilling all over my car. When I mentioned it to the staff, they didn’t even offer a free coffee—nothing. On top of that, the last coffee I ordered tasted more like milk than actual coffee. This kind of inconsistency is frustrating. Sometimes the coffee is great—rich and flavorful—but other times it’s so diluted, it barely tastes like coffee at all. I really hope Starbucks can step up and deliver a more consistent experience, both in product and service. That’s what regular customers deserve.
Atmosphere: 3
Food: 2
Service: 3
monica ye
I got here 7:42 and it already closes, the store said it will be closed on 8:30
Christine Samuel
I don’t know why this Starbucks is watering down their brewed hot coffee. 4/27/25 it is weak and terrible 😩
Savannah Daugherty
A man hung in on me just for my strong Indian accent
Service: 1
Jason George
Utter swag, served with a smile.
Sometimes, you're out and you want a cup of coffee. All too often, all there is around is Starbucks. You accept that your coffee will be over-priced and mediocre at best, but you order your cuppa and hope for the best.
This particular location is a special case, as they serve drinks at 300 degrees so that it takes 40 minutes for your mediocre coffee to cool enough to drink.
That was some great service of the night! We were heading to the game and the team was so friendly ,, the lobby was super warm we appreciated it Thanks!
Atmosphere: 5
Food: 5
Service: 5
Dear Store Managers and Regional Managers,
My name is Marie, and I am a long-time, valued customer of the Starbucks in Mission Viejo. I would like to express my heartfelt appreciation for the outstanding service I recently received from Trevor, the ASM/Store Manager, and his incredible team.
During a recent visit, I accidentally spilled my coffee in my car. Without hesitation, Trevor immediately stepped in to help. He was kind, professional, and genuinely apologetic—even though the accident was my own. He personally helped me clean the spill in my car and promptly replaced my drink. His willingness to go above and beyond left a lasting impression on me.
I would also like to recognize the entire team: Jaylia, Salma, Cameron, Evola, Gaby, Cathy, and Emeline. Every one of them consistently provides a warm welcome, exceptional customer service, and a positive atmosphere that keeps customers like myself coming back.
Thank you, Starbucks Mission Viejo team, for your kindness, professionalism, and for always making your store feel like a friendly and uplifting place to visit. I truly appreciate you all!
Warm regards,
Marie
Atmosphere: 5
Food: 5
Service: 5
Sean was super friendly and helpful! I couldn't decide between the new holiday drink so he let me try the syrups.
Atmosphere: 4
Food: 4
Service: 5
Easy, pleasant friendly drive-thru workers
Service: 5
I came here yesterday night with my family and it was so great! ! It was so clean inside even though the place was full we got our stuff ,, a pretty happy night they were so nice!
Atmosphere: 5
Food: 5
Service: 5
Free chocolate croissant for the birthdayyy
Atmosphere: 4
Food: 5
Service: 5
They have a drive through nice employees
I really enjoy studying here with an iced caramel machiatto.
Not sure if this is less ice unless they fill the entire cup with ice to make this drink. It’s a regular order and we’ve never had it made this way. Our summer berry refresher was extremely watered down and my honey latte tasted like pure hot milk. We were given an extra summer berry refresher but it was so watered down it wasn’t finished. Service was great the person at the drive thru window was extremely nice. But these drinks were not enjoyed at all. I would’ve went back to ask them to remake them but we were on a road trip up to NorCal.
Atmosphere: 5
Food: 2
Service: 5
Good Service!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I've been to this location many times, but recently had a really disappointing experience. I was served coffee in a cracked mug, which ended up spilling all over my car. When I mentioned it to the staff, they didn’t even offer a free coffee—nothing. On top of that, the last coffee I ordered tasted more like milk than actual coffee.
This kind of inconsistency is frustrating. Sometimes the coffee is great—rich and flavorful—but other times it’s so diluted, it barely tastes like coffee at all.
I really hope Starbucks can step up and deliver a more consistent experience, both in product and service. That’s what regular customers deserve.
Atmosphere: 3
Food: 2
Service: 3
I got here 7:42 and it already closes, the store said it will be closed on 8:30
I don’t know why this Starbucks is watering down their brewed hot coffee. 4/27/25 it is weak and terrible 😩
A man hung in on me just for my strong Indian accent
Service: 1
Utter swag, served with a smile.
Sometimes, you're out and you want a cup of coffee. All too often, all there is around is Starbucks. You accept that your coffee will be over-priced and mediocre at best, but you order your cuppa and hope for the best.
This particular location is a special case, as they serve drinks at 300 degrees so that it takes 40 minutes for your mediocre coffee to cool enough to drink.
Atmosphere: 2
Food: 2
Service: 3
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