Terrible customer service and disrespectful employee.
Alec S
Great ice cream as always. But worth $7 for a medium? Definitely not. Me and my sister spent a total of almost $18 after tax for 2 medium ice cream cups.
Atmosphere: 3
Food: 5
Service: 3
Pipe Andrade T.
Delicious ice creams and shakes! They are the best. Lots of variety of flavors and sizes. I highly recommend them. I always buy the ice cream cakes for all of our birthdays. 100%
Atmosphere: 4
Food: 4
Service: 4
Diego Lomeli-Katen
The ice cream is okay, it's not bad if you're walking around the mall and want something cold. The staff is always very fast and friendly. Specifically, Lauryn is incredibly kind and is honestly the only reason I still stop by here.
Atmosphere: 4
Food: 3
Service: 4
Nate F
Absolute worst Cold Stone I've ever been to. First, I inquired about the cookie dough to see if they had them. They had the whoIe cookie dough cookies and not peices so I asked if they chopped them up. The lady (seemed to be the manager on shift) told me yes. So when we got to the point of adding toppings, I said I wanted cookie dough. What did she do? Put a cookie of cookie dough on top of the ice cream. I looked at her like really? And she shamelessly asked me if I wanted any other toppings. I asked for Oreos. So she put a whole Oreo cookie on top.I asked her if she was going to mix it and she said she could (which was made clear when I had originally asked about the cookie dough being broken up into pieces.)She started mixing, but I told her I wanted to add M&Ms. She scooped up literally about 10 pieces. I asked if she was serious and she confidently said yes.This was crazy. So I'm assuming that if I only had a single scoop, they would be cutting everything in half and I would have had 5 M&Ms and not 10? Wild experience, don't go here
Atmosphere: 1
Food: 1
Service: 1
Willson “Will”
Quick service if there's no one there, amazing ice cream, very smooth even after a day or two, it remains creamy.(Large sized with mint chocolate chip and small sized cotton candy with Reese cups)
Merced Animations
Yesterday we went there it was so good and large
Blananas
Service was rude and had charged my order to another customer that my sister was helping.
Roberto Ortega (Waldo)
Ice cream is great. What’s not great is the attitude of this one dude. He was in the back as I was calling for him and as soon as he comes out he says are you ready now? But with such a bad tone of voice. That just bothered me.
Jenny Vargas
It’s packed but prob the best ice cream I ever had
There was a really nice girl named daisy who had excellent service!!!!
Sarah R
Good ice cream cakes
Abel Torres
Yery bad service to bad the ice cream taste good.I guess that what you get for minium wage.
Emilee Hinkley
First off I’m so disappointed with the service. I went to get an apple. I was so excited. I’ve been more cautious with my health since this virus. I was watching the employees, the young man working was wearing gloves helping customers. I watched him with my own eyes, get on the register, handle money, rinsed his gloves, and tried to come help me. I politely asked him to change his gloves. He asked if it was because of the virus. No it’s a safe serve law thing... Then the young woman working helped customers as well, and of course it’s a cash transaction. She dug around in the cash register and went to scoop ice cream. No washing! I asked her to wash her hands, she rinsed her hands for 3 seconds. The young man then shouted it’s perfectly fine. No it’s not! I’m so shocked I was treated this way over them doing the wrong thing!! I chose not to get the apple.
Terrible customer service and disrespectful employee.
Great ice cream as always. But worth $7 for a medium? Definitely not. Me and my sister spent a total of almost $18 after tax for 2 medium ice cream cups.
Atmosphere: 3
Food: 5
Service: 3
Delicious ice creams and shakes! They are the best. Lots of variety of flavors and sizes. I highly recommend them. I always buy the ice cream cakes for all of our birthdays. 100%
Atmosphere: 4
Food: 4
Service: 4
The ice cream is okay, it's not bad if you're walking around the mall and want something cold. The staff is always very fast and friendly. Specifically, Lauryn is incredibly kind and is honestly the only reason I still stop by here.
Atmosphere: 4
Food: 3
Service: 4
Absolute worst Cold Stone I've ever been to. First, I inquired about the cookie dough to see if they had them. They had the whoIe cookie dough cookies and not peices so I asked if they chopped them up. The lady (seemed to be the manager on shift) told me yes. So when we got to the point of adding toppings, I said I wanted cookie dough. What did she do? Put a cookie of cookie dough on top of the ice cream. I looked at her like really? And she shamelessly asked me if I wanted any other toppings. I asked for Oreos. So she put a whole Oreo cookie on top.I asked her if she was going to mix it and she said she could (which was made clear when I had originally asked about the cookie dough being broken up into pieces.)She started mixing, but I told her I wanted to add M&Ms. She scooped up literally about 10 pieces. I asked if she was serious and she confidently said yes.This was crazy. So I'm assuming that if I only had a single scoop, they would be cutting everything in half and I would have had 5 M&Ms and not 10? Wild experience, don't go here
Atmosphere: 1
Food: 1
Service: 1
Quick service if there's no one there, amazing ice cream, very smooth even after a day or two, it remains creamy.(Large sized with mint chocolate chip and small sized cotton candy with Reese cups)
Yesterday we went there it was so good and large
Service was rude and had charged my order to another customer that my sister was helping.
Ice cream is great. What’s not great is the attitude of this one dude. He was in the back as I was calling for him and as soon as he comes out he says are you ready now? But with such a bad tone of voice. That just bothered me.
It’s packed but prob the best ice cream I ever had
Restaurantji Recommends
Great service here from Anna!
There was a really nice girl named daisy who had excellent service!!!!
Good ice cream cakes
Yery bad service to bad the ice cream taste good.I guess that what you get for minium wage.
First off I’m so disappointed with the service. I went to get an apple. I was so excited. I’ve been more cautious with my health since this virus. I was watching the employees, the young man working was wearing gloves helping customers. I watched him with my own eyes, get on the register, handle money, rinsed his gloves, and tried to come help me. I politely asked him to change his gloves. He asked if it was because of the virus. No it’s a safe serve law thing... Then the young woman working helped customers as well, and of course it’s a cash transaction. She dug around in the cash register and went to scoop ice cream. No washing! I asked her to wash her hands, she rinsed her hands for 3 seconds. The young man then shouted it’s perfectly fine. No it’s not! I’m so shocked I was treated this way over them doing the wrong thing!! I chose not to get the apple.
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