I went through the drive-thru and ordered a Family Feast. I always try to be patient and understanding, knowing how busy fast-food restaurants can get.
The drive-thru cashier was extremely kind, patient, and helpful. He assisted me with my order, asked for my name, and even checked if I wanted chips and guacamole. Because he was so nice, I mentioned I wanted a side of chips since I like to enjoy my chips and salsa by itself. He made the experience much more pleasant.
When I asked for extra salsas (4 red, 4 green, 3 pico), there was some confusion at the window. The manager told the cashier that I couldn’t get that many and that I’d need to purchase a large side tub of salsa for around $4.80, then limited me to 9 salsas total. The cashier still tried to help and added a few extra, which I really appreciated.
That said, I’ve noticed a pattern with management at this location — they often come across as rude and seem more focused on limiting portions rather than keeping customers happy. It’s unfortunate because the food and the cashiers are great, but the management style can make it less enjoyable to come back.
Overall, if the management were a bit friendlier and more flexible, this would easily be a 5-star experience. The cashier’s service, however, was excellent.
Atmosphere: 4
Food: 5
Service: 3
Yasmine Lawley
Came here with my boyfriend and had a disappointing experience. He ordered a BRC burrito and paid extra for chicken, but it was mostly rice and beans with barely any chicken.
My creamy cilantro sauce was also forgotten, and when we drove back to get it, the employee gave me attitude and insisted it should’ve already been in my bag. If it was, I wouldn’t have come back. I’m pregnant, so being hungry and having to drive back just to receive attitude was really frustrating. I just wanted my sauce.
I’ve been to other Pollo Loco locations and always had good experiences, so this location definitely threw me off. Mistakes happen, but customer service here needs improvement.
Atmosphere: 1
Food: 3
Service: 1
Jose Garcia Aguilera
The gentleman at the front counter (Issac) was very welcoming, nice and helpful. Throughout our ordering process he made sure to help us out and explain to us what to do. While the food was overall aight, his service really boosted the experience and made the night much more enjoyable. Shout out Issac whoop whoopp!!
Atmosphere: 5
Food: 3
Service: 5
Joe Hernandez
Their Crunchy tacos meal is the best!
Atmosphere: 5
Food: 5
Service: 5
Diego Zúñiga
Useful staff
Atmosphere: 5
Food: 5
Service: 5
Salvador F
20 mins and the mobile isn’t ready. I can’t go through the drive thru they want me to come inside…. But everyone in the drive through got their food family meals right away, but my 2 burritos still not ready…..Why even place a mobile order? Alv
Atmosphere: 2
Food: 4
Service: 1
Jesse Martinez Alonso
Their chicken is so disgusting. Most of my bites are just squishy. The amount of times I keep having to spit it out is shameful. They used to be better man
Atmosphere: 2
Food: 1
Service: 3
Patricia Quesada
I got my usual 2 piece with 2 sides. I usually get rice & salad. It fills me up & I'm never disappointed 😉
Shannon M. Leonardo
If I could give negative stars, I absolutely would! Avoid this location in MODESTO, Ca at all costs. CUSTOMER SERVICE IS COMPLETELY NONEXISTENT!
After traveling for four hours, I stopped here just to grab a quick snack and drink. I really needed to use the restroom first, but the employee told me I had to purchase something before I could use it. I could barely think about food because I was so desperate to use the restroom!
When I finally got inside, it was absolutely disgusting—no seat covers, the toilet paper dispenser didn’t even work, and the entire area was filthy. Mind you, I don’t look homeless or like I was planning to shower in their sink.
What could have been a simple stop at one of my favorite restaurants (where I easily would’ve spent around $20) ended with me spending the last $4 I’ll ever give this establishment. I’ve never in my life been told I had to buy something just to use a restroom, and I hope I never experience that again.
The meat is way to dry and the wings are the size of a peanut
Atmosphere: 2
Food: 1
Service: 3
vonnie C
It's ok to salty.
Atmosphere: 2
Food: 2
Service: 2
Richard Robbins
Special occasion. A friend brought me food from El Pollo Loco. El Pollo Loco has one of my favorite dishes. I am in a hospital setting. It was a treat receiving food other than a normal menu
Atmosphere: 5
Food: 5
Service: 5
Jessica Floth
Try the chicken tostada bowl yummy with the avocado ranch delish!
Atmosphere: 5
Food: 5
Service: 5
Matthew Witthar
The food sucks. The burrito didn't have no case it taste plain they need to put more spices and salsa on it
I went through the drive-thru and ordered a Family Feast. I always try to be patient and understanding, knowing how busy fast-food restaurants can get.
The drive-thru cashier was extremely kind, patient, and helpful. He assisted me with my order, asked for my name, and even checked if I wanted chips and guacamole. Because he was so nice, I mentioned I wanted a side of chips since I like to enjoy my chips and salsa by itself. He made the experience much more pleasant.
When I asked for extra salsas (4 red, 4 green, 3 pico), there was some confusion at the window. The manager told the cashier that I couldn’t get that many and that I’d need to purchase a large side tub of salsa for around $4.80, then limited me to 9 salsas total. The cashier still tried to help and added a few extra, which I really appreciated.
That said, I’ve noticed a pattern with management at this location — they often come across as rude and seem more focused on limiting portions rather than keeping customers happy. It’s unfortunate because the food and the cashiers are great, but the management style can make it less enjoyable to come back.
Overall, if the management were a bit friendlier and more flexible, this would easily be a 5-star experience. The cashier’s service, however, was excellent.
Atmosphere: 4
Food: 5
Service: 3
Came here with my boyfriend and had a disappointing experience. He ordered a BRC burrito and paid extra for chicken, but it was mostly rice and beans with barely any chicken.
My creamy cilantro sauce was also forgotten, and when we drove back to get it, the employee gave me attitude and insisted it should’ve already been in my bag. If it was, I wouldn’t have come back. I’m pregnant, so being hungry and having to drive back just to receive attitude was really frustrating. I just wanted my sauce.
I’ve been to other Pollo Loco locations and always had good experiences, so this location definitely threw me off. Mistakes happen, but customer service here needs improvement.
Atmosphere: 1
Food: 3
Service: 1
The gentleman at the front counter (Issac) was very welcoming, nice and helpful. Throughout our ordering process he made sure to help us out and explain to us what to do. While the food was overall aight, his service really boosted the experience and made the night much more enjoyable. Shout out Issac whoop whoopp!!
Atmosphere: 5
Food: 3
Service: 5
Their Crunchy tacos meal is the best!
Atmosphere: 5
Food: 5
Service: 5
Useful staff
Atmosphere: 5
Food: 5
Service: 5
20 mins and the mobile isn’t ready. I can’t go through the drive thru they want me to come inside…. But everyone in the drive through got their food family meals right away, but my 2 burritos still not ready…..Why even place a mobile order? Alv
Atmosphere: 2
Food: 4
Service: 1
Their chicken is so disgusting. Most of my bites are just squishy. The amount of times I keep having to spit it out is shameful. They used to be better man
Atmosphere: 2
Food: 1
Service: 3
I got my usual 2 piece with 2 sides. I usually get rice & salad. It fills me up & I'm never disappointed 😉
If I could give negative stars, I absolutely would! Avoid this location in MODESTO, Ca at all costs. CUSTOMER SERVICE IS COMPLETELY NONEXISTENT!
After traveling for four hours, I stopped here just to grab a quick snack and drink. I really needed to use the restroom first, but the employee told me I had to purchase something before I could use it. I could barely think about food because I was so desperate to use the restroom!
When I finally got inside, it was absolutely disgusting—no seat covers, the toilet paper dispenser didn’t even work, and the entire area was filthy. Mind you, I don’t look homeless or like I was planning to shower in their sink.
What could have been a simple stop at one of my favorite restaurants (where I easily would’ve spent around $20) ended with me spending the last $4 I’ll ever give this establishment. I’ve never in my life been told I had to buy something just to use a restroom, and I hope I never experience that again.
I will never step foot in an El Pollo Loco again.
Service: 1
Food was good
Food: 5
Service: 5
Restaurantji Recommends
The meat is way to dry and the wings are the size of a peanut
Atmosphere: 2
Food: 1
Service: 3
It's ok to salty.
Atmosphere: 2
Food: 2
Service: 2
Special occasion. A friend brought me food from El Pollo Loco. El Pollo Loco has one of my favorite dishes. I am in a hospital setting.
It was a treat receiving food other than a normal menu
Atmosphere: 5
Food: 5
Service: 5
Try the chicken tostada bowl yummy with the avocado ranch delish!
Atmosphere: 5
Food: 5
Service: 5
The food sucks. The burrito didn't have no case it taste plain they need to put more spices and salsa on it
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