The Coffee Bean & Tea Leaf

Honestly, coffee bean to me is better than Starbucks

Atmosphere: 5

Food: 5

Service: 5

No wonder you don't see many people sitting there. It looks like a bar with hard and loud music. You can't stay inside.The fun in the door so noisy like a machine with a load engine whenever somebody comes in or goes out through the door. In addition, everything is expensive, like$1 more than starbacks.

Atmosphere: 1

Food: 1

Service: 3

Horrible prejudice, smirking service by Lauren. She's not willing to listen and take the order

Tasty 👌🏻✨️

Iced cookie butter ice latte w/oat milk is 10/10, not overly sweet but tasty, in my opinion. 1st time at the monrovia location. My husband's drink came out right away, but unfortunately, mine got lost? I waited at least 15-20min before they asked me if I was still waiting for my drink. I saw they were busy, so I had given them the benefit of the doubt. Lol turns out they never made it. They apologized and gave me a coupon, which was nice of them. Drink good, so 9/10 for overall experience

Horrible customer service, this location is in urgent need of training.

I’ve had poor customer service here two days in a row. Staff were dismissive and unhelpful both times, which really affected the experience. I usually enjoy Coffee Bean, but this location needs serious improvement in how it treats customers.

5/9 update: I received an email stating I would receive a free drink because of my experience, i accepted it and was thankful and did not hear from them again, there was no coupon no code for me use I checked my app and nothing! I think it was a generic email sent with no coupon code or anything Coffee bean you are wasting my time do better! Save the free coffee and train your team instead.

Customer service is horrible. They never greet you & seem like they’re always in a bad mood. They’re rude. They get upset when you redeem your points or free stuff. Makes me feel uncomfortable.

Atmosphere: 1

Service: 1

Still cannot explain why they'd get rid of coconut milk. Makes no sense to me.

Atmosphere: 5

Food: 4

Service: 5

Cold brew tasted a tad burned. Good service overall. Bag of special beans around 18 plus tax. Will come back to try other drinks. I only drink coffee black or cold brew just fyi.

Atmosphere: 3

Food: 3

Service: 4

Staff are very rude. I’ve tried this place multiple times because I thought maybe someone was having a bad day but NOPE. Coffee is good but the experience is not worth it.

Menu items are great, but it all depends on the employee who is working at the drive thru window. Some are good and some are not. When it's not good, the drinks are not made correctly and are not good, and no one seems to care. When it's good, it's very good! Make sure to taste your drink and make sure you have the right sized straw (boba for example) before you leave the window!

Atmosphere: 4

Food: 4

Service: 3

Staff always goes above and beyond. Their merch is always stocked and clean. Haven't had a single drink I haven't enjoyed. Their blended drinks stay cold and stay thick longer than the competition.

Parking: There are 6 or 7 parking spaces. They do have handicap accessible parking.

Kid-friendliness: Enough space for stroller or child seating

Wheelchair accessibility: They have a ramp and easy seating for wheelchair, walker accommodation

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sandwiches & Wraps Avocado Egg Toast

Great customer service, friendly staff, and drive-thru is fast. I always stop by here when I'm around Monrovia.

Atmosphere: 5

Food: 5

Service: 5

Coffee is much better than Starbucks, but nearly 7 dollars for a bagel, cream cheese and a small coffee is highway robbery. Likely won’t be going back at these prices. I mean they do realize a pound of coffee is like nine dollars so how are you charging me a third the price of a pound of coffee for a single coffee?

Atmosphere: 3

Food: 2

Service: 3