So tell me why I get here 15 minutes before they close and the door is already locked but the open sign is clearly on. To make things worse the employee I'm guessing shift lead along with his subordinate completely ignore us while we knock. I'm sure they where happy to leave early but I can't say the same for the owner who just lost some business. If you're that in a hurry to leave then get a different job.
Deathlox
Came into the store at around 2:50 on Thursday March 13 and the 2 female employees didn’t acknowledge me and my sister and spent the whole time talking and laughing with each other and when I asked if they could help us the lady in brown gave us attitude and said to hold on. She also had AirPods in her ears. Her name is Jasmin. Terrible customer service.
Maria Ramirez
Went in on the 19th around 4pm to pick up an ice cream that I had ordered online 5 days prior , there was a young man working by himself in the store and he couldn't find my cake. He called who I believe is his manager Jasmin and basically said that it was my fault for ordering online that my cake was never made. Doesn't make sense. They couldn't refund me my money since the kid was by himself, had to be forced to get one of their other cakes that was the total opposite of what I ordered. Such a shame.
Katherine Mejia
The employee obviously didn't want to be here. We went in looking for a shake but left without making a purchase so I cannot comment on anything except the customer service we encountered.
Service: 1
social3ngin33rin
The tables consistently needed cleaning during each visit. Staff were idle doing nothing or chatting.
Service could improve.
Atmosphere: 4
Food: 5
Service: 2
Enrique Ramirez
Perfect for the summer.
Atmosphere: 5
Food: 5
Service: 5
Missy Yoohoo
I went for a specific flavor but they didn’t have it. I got a milkshake they put the milk part but no shake. The milkshake was so water tasted mostly of milk. Good service though.
Atmosphere: 3
Food: 2
Service: 4
Erica Mondragon
Spectacular ?
Atmosphere: 5
Food: 5
Service: 5
DC DC
2 girl employees writing Saturday night on 7/8/23 8pm. It doesn't take two people to make a shake our even a cappuccino. The was one guy helping out like 6 customers while they were literally standing there ignoring all these people.
drkdrumz
Rude workers. Two young females. Basic customer service skills non-existent. Go to another BR.
(Bad Experience, good ice cream) I went in at 8:50pm, 8/14/23, and as soon as it was my friend's time to order, he asked for a sample which turned into a request for a single scoop of that initial sample flavour. Not only did it take about five minutes to receive the scoop, but both the workers began to clean and refill tubs right in front of both my friends and I as my friend who just ordered stood waiting at the register. Even as he received the scoop he had to wait five more minutes to pay. After a while I gave the benefit of the doubt that maybe they thought my other friend and I were still thinking on what to order so as the male worker started to clean besides the ice cream I wanted to sample, I asked if I could sample a flavour and he replied with "maybe" ???? I'm honestly still confused on why he even said maybe ? but either way I paid for my ice cream without my T-Mobile deal (which got redeemed but I didn't get the $2 off for some reason). I didn't notice this but my friends said the female worker, Jenna, kept side eyeing new customers walking in and spoke under her breath. Ice cream is good though, I got the Jamoca with fudge and it's tasty :)
TOXiK COOKiE
Workers were rude didn't seem to care, made me wait 10 minutes for a scoop. One of the rude enpoyees is named Jenna try not to come Mondays at 8pm
Mary Fiscal
Came in to purchase a cappuccino blast and the employee said they had no milk so she couldn’t make it. Bad management they should have all the supplies they need for the items they are advertising. Bad service…..
Edmond H
Sunday night visit at 9pm place was a bit crowded. There was two lady's working tonight and one that took care us us was rude and not happy being there.
So tell me why I get here 15 minutes before they close and the door is already locked but the open sign is clearly on. To make things worse the employee I'm guessing shift lead along with his subordinate completely ignore us while we knock. I'm sure they where happy to leave early but I can't say the same for the owner who just lost some business. If you're that in a hurry to leave then get a different job.
Came into the store at around 2:50 on Thursday March 13 and the 2 female employees didn’t acknowledge me and my sister and spent the whole time talking and laughing with each other and when I asked if they could help us the lady in brown gave us attitude and said to hold on. She also had AirPods in her ears. Her name is Jasmin. Terrible customer service.
Went in on the 19th around 4pm to pick up an ice cream that I had ordered online 5 days prior , there was a young man working by himself in the store and he couldn't find my cake. He called who I believe is his manager Jasmin and basically said that it was my fault for ordering online that my cake was never made. Doesn't make sense. They couldn't refund me my money since the kid was by himself, had to be forced to get one of their other cakes that was the total opposite of what I ordered. Such a shame.
The employee obviously didn't want to be here. We went in looking for a shake but left without making a purchase so I cannot comment on anything except the customer service we encountered.
Service: 1
The tables consistently needed cleaning during each visit. Staff were idle doing nothing or chatting.
Service could improve.
Atmosphere: 4
Food: 5
Service: 2
Perfect for the summer.
Atmosphere: 5
Food: 5
Service: 5
I went for a specific flavor but they didn’t have it. I got a milkshake they put the milk part but no shake. The milkshake was so water tasted mostly of milk. Good service though.
Atmosphere: 3
Food: 2
Service: 4
Spectacular ?
Atmosphere: 5
Food: 5
Service: 5
2 girl employees writing Saturday night on 7/8/23 8pm.
It doesn't take two people to make a shake our even a cappuccino. The was one guy helping out like 6 customers while they were literally standing there ignoring all these people.
Rude workers. Two young females. Basic customer service skills non-existent. Go to another BR.
Restaurantji Recommends
Delicious, could be cleaner
(Bad Experience, good ice cream) I went in at 8:50pm, 8/14/23, and as soon as it was my friend's time to order, he asked for a sample which turned into a request for a single scoop of that initial sample flavour. Not only did it take about five minutes to receive the scoop, but both the workers began to clean and refill tubs right in front of both my friends and I as my friend who just ordered stood waiting at the register. Even as he received the scoop he had to wait five more minutes to pay. After a while I gave the benefit of the doubt that maybe they thought my other friend and I were still thinking on what to order so as the male worker started to clean besides the ice cream I wanted to sample, I asked if I could sample a flavour and he replied with "maybe" ???? I'm honestly still confused on why he even said maybe ? but either way I paid for my ice cream without my T-Mobile deal (which got redeemed but I didn't get the $2 off for some reason). I didn't notice this but my friends said the female worker, Jenna, kept side eyeing new customers walking in and spoke under her breath. Ice cream is good though, I got the Jamoca with fudge and it's tasty :)
Workers were rude didn't seem to care, made me wait 10 minutes for a scoop. One of the rude enpoyees is named Jenna try not to come Mondays at 8pm
Came in to purchase a cappuccino blast and the employee said they had no milk so she couldn’t make it. Bad management they should have all the supplies they need for the items they are advertising. Bad service…..
Sunday night visit at 9pm place was a bit crowded. There was two lady's working tonight and one that took care us us was rude and not happy being there.
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