Love this franchise but this is the worst location, staff is definitely racist & some of them barely know English
Armando Garcia
Wife and I love this location we try to eat here twice a month . We really like the food . Service is great
Horacio AS (Horacito)
Very good hot pot with one two people can eat comfortably the beef has a great taste and the broth too
Yanjin Zhu
I've been here seven or eight times, and the staff at this place are just so un friendly Every time I come, I'm ignored for over ten minutes. They see me standing at the entrance, make eye contact, and then just ignore me.There are three empty tables right in front of me, and I don’t understand why they won’t get me a table. Everyone acts like I owe them money or something. I really think the manager should come and see for themselves how the staff are treating customers.
Heeyeon Kim
Usually it's really good but the last few times I've gotten takeout have been a disappointment. Seems like they're downsizing portions because I usually make porridge with the leftover broth but there is hardly any. Shrinkflation is really something. Not likely to return to this location.
Parker Paul
I placed an order through Uber Eats today, February 26, 2025, at 11:23 AM. As usual, I ordered the same items I typically get from this restaurant. However, I am disappointed with the service and quality of this order.
First, it took an hour to prepare, which seems unusually long for a standard order. Additionally, the soup was not sealed properly, causing it to spill inside the bag. Furthermore, I specifically requested green tea without sugar and ice, yet the drink was prepared with 100% sugar and a full cup of ice, completely disregarding my preferences.
I am unsure if the staff was experiencing difficulties today, but such mistakes indicate a lack of attention to detail and professionalism. If even simple requests cannot be fulfilled correctly, it raises concerns about the overall service quality. I hope this issue is addressed appropriately to prevent similar incidents in the future.
Noemi Hernandez
Decided to have dinner with my husband and chose this location since it is closer to us. It's not my favorite place because it's very small and crowded but the food is still good. While it's not my first time eating at this location, I noticed a pattern of how staff treats other customers differently based on their race. My review is not based on one visit but on many occasions where I have been seated and ignored while other customers get there after me and get their orders taken right away. I have been to other boiling point locations and this location blatantly discriminates customers based on the race. I hope they do get training on how to treat the customer equally so there are no more issues in the future.
louiggy aju
Avoid this location at all cost. If you like being ignored by staff, this is the place to go. Me and my wife went there for dinner. We got seated but after that we were ignored for about a good 10 minutes. The thing that I find funny is that people that got seated after us. They immediately went to them, got their orders in and their food while we waited. The only reason they came to get our order was because my wife flagged them down I don't like pulling the race card but I felt a little bit discriminated against because I am Hispanic
Kenneth C
This place is great. The food is pretty good and service is kinda slow at times but on rare occasions. I usually order the Beef Upgraded Soup and it doesn't disappoint me. The price for it is kinda on the expensive side due to inflation. The atmosphere feels a bit crowded since they do have lots of seating but in a small restaurant. I do recommend if you're in the area to give it a try if it's not out of your way. Overall, good experience and will come back again soon.
Alex Cano
Delicious hot pot bowls at a great price. Will come again soon for another hot spot. We waited for a few minutes but it was worth the wait.
Great food and customer service. The space is limited so it feels crowded. The food is good and predictable among the chain. I had the Thai style soup, medium spice, and it was delicious. The lunch comes with a free drink. There is plenty street parking and they serve you fast. The only thing again, is that it feels crowded.
John Joe
One of my all time favorites. I always get take out because I'm not a fan of crowded places.
E Weston “Wes”
It is always very cold in there
Patrick W
Uncooked rice. Dirty plates. My friend had food poisoning symptoms right after. The person named Charlie (5’5 Asian lady) said that’s our standard. Management need to actions against this kind of behavior.
Atmosphere: 1
Food: 1
Service: 1
Angelica Gonzalez
Not much of a menu I can’t eat sea food and they didn’t have a much to offer me. But in my husband’s case he ordered the taiwanese spicy hot soup. We went to eat there on a Monday and Tuesday he noticed dots then by Wednesday they started spreading
Love this franchise but this is the worst location, staff is definitely racist & some of them barely know English
Wife and I love this location we try to eat here twice a month .
We really like the food .
Service is great
Very good hot pot with one two people can eat comfortably the beef has a great taste and the broth too
I've been here seven or eight times, and the staff at this place are just so un friendly Every time I come, I'm ignored for over ten minutes. They see me standing at the entrance, make eye contact, and then just ignore me.There are three empty tables right in front of me, and I don’t understand why they won’t get me a table. Everyone acts like I owe them money or something. I really think the manager should come and see for themselves how the staff are treating customers.
Usually it's really good but the last few times I've gotten takeout have been a disappointment. Seems like they're downsizing portions because I usually make porridge with the leftover broth but there is hardly any. Shrinkflation is really something. Not likely to return to this location.
I placed an order through Uber Eats today, February 26, 2025, at 11:23 AM. As usual, I ordered the same items I typically get from this restaurant. However, I am disappointed with the service and quality of this order.
First, it took an hour to prepare, which seems unusually long for a standard order. Additionally, the soup was not sealed properly, causing it to spill inside the bag. Furthermore, I specifically requested green tea without sugar and ice, yet the drink was prepared with 100% sugar and a full cup of ice, completely disregarding my preferences.
I am unsure if the staff was experiencing difficulties today, but such mistakes indicate a lack of attention to detail and professionalism. If even simple requests cannot be fulfilled correctly, it raises concerns about the overall service quality. I hope this issue is addressed appropriately to prevent similar incidents in the future.
Decided to have dinner with my husband and chose this location since it is closer to us. It's not my favorite place because it's very small and crowded but the food is still good.
While it's not my first time eating at this location, I noticed a pattern of how staff treats other customers differently based on their race. My review is not based on one visit but on many occasions where I have been seated and ignored while other customers get there after me and get their orders taken right away.
I have been to other boiling point locations and this location blatantly discriminates customers based on the race. I hope they do get training on how to treat the customer equally so there are no more issues in the future.
Avoid this location at all cost. If you like being ignored by staff, this is the place to go. Me and my wife went there for dinner. We got seated but after that we were ignored for about a good 10 minutes. The thing that I find funny is that people that got seated after us. They immediately went to them, got their orders in and their food while we waited. The only reason they came to get our order was because my wife flagged them down I don't like pulling the race card but I felt a little bit discriminated against because I am Hispanic
This place is great. The food is pretty good and service is kinda slow at times but on rare occasions. I usually order the Beef Upgraded Soup and it doesn't disappoint me. The price for it is kinda on the expensive side due to inflation. The atmosphere feels a bit crowded since they do have lots of seating but in a small restaurant. I do recommend if you're in the area to give it a try if it's not out of your way. Overall, good experience and will come back again soon.
Delicious hot pot bowls at a great price. Will come again soon for another hot spot. We waited for a few minutes but it was worth the wait.
Restaurantji Recommends
Great food and customer service. The space is limited so it feels crowded. The food is good and predictable among the chain. I had the Thai style soup, medium spice, and it was delicious. The lunch comes with a free drink. There is plenty street parking and they serve you fast. The only thing again, is that it feels crowded.
One of my all time favorites. I always get take out because I'm not a fan of crowded places.
It is always very cold in there
Uncooked rice. Dirty plates. My friend had food poisoning symptoms right after.
The person named Charlie (5’5 Asian lady)
said that’s our standard.
Management need to actions against this kind of behavior.
Atmosphere: 1
Food: 1
Service: 1
Not much of a menu I can’t eat sea food and they didn’t have a much to offer me. But in my husband’s case he ordered the taiwanese spicy hot soup. We went to eat there on a Monday and Tuesday he noticed dots then by Wednesday they started spreading
Atmosphere: 1
Food: 1
Service: 1
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