I came in for dinner with my family and ordered a deluxe combo with American cheese and no tomatoes, and a spicy chicken sandwich with jack cheese, no tomatoes, and no pickles. When our order arrived, I received a jack cheese combo with the regular chicken, and my boyfriend received the spicy chicken with American cheese.Jennifer, who I believe is a manager, brought the food and we mentioned the order was incorrect. She showed my boyfriend a picture on her phone insisting the order was correct instead of simply addressing the mistake. When she returned with the corrected order, she continued to argue that they were right the first time.By that point, my fries were cold, so I requested fresh ones. She returned again, still insisting they had been correct originally, and mentioned that remaking the food was “a waste of food.” That comment was unnecessary and unprofessional.A simple apology and acknowledgment of the mistake would’ve gone a long way. Customer service should focus on resolving the issue, not proving a point. I just wanted to enjoy my meal with my family, not be argued with over an honest mistake. Thank you Jennifer for your “great customer service” lost my appetite after this!
Food: 1
Service: 1
Sarah Miranda
Daniela is absolutely amazing! I had a horrible day and just speaking to her in the drive thru changed it all. She was so genuine and caring. I hope management extends my gratitude. I will forever remember this experience!
Atmosphere: 5
Food: 5
Service: 5
Lysa Cazares
Amazing Service Diana was so helpful and nice , took care of my autistic 4 year old needs whos every picky , The world 🌎 needs more workers like her . Caring and helpful to children with needs. Thank you for the warmth service and great Hot Delicious food I ordered. Cost nothing to be kind 😇 God Bless this branch 🙏 Great pick for a worker
Atmosphere: 5
Food: 5
Service: 5
egret
Just want to thank Andy. He greeted me with a smile when I entered and he was very attentive to all the customers. I usually come here when I’m visiting my mom, and the food and service is always great. This time I ordered carry out, so I went inside to pick up my order. Very family friendly atmosphere and overall inviting and inclusive. 5/5
Gloria did a phenomenal job of checking in on all of the restaurant’s customers and replenishing drinks. This was one of the best Chick Fil A I’ve ever walked into. The restroom is very clean as well, so that was a plus too. 11/10
Atmosphere: 5
Food: 5
Service: 5
Lindsay Castillo
First time at this location. I ordered the number one and a side salad. There was a little confusion in my order but Tevin quickly responded and resolved the issue. I was really amazed how fast he fixed my order. Great service! Thank you
Atmosphere: 5
Food: 5
Service: 5
Elijah Spear
Shoutout to Adwin amazing customer service even gave us a mint
Atmosphere: 5
Food: 5
Service: 5
Josh_ 27
I ordered the Pretzel Bun Entree but I got a Potato Brioche Bun and I got charged $18 for the meal. I don’t mind paying for it but I didn’t get what I ordered! And it was a drive-thru which was packed. So we couldn’t go back.
The Customer Service was really GOOD though. Kudos to the team. Just that my order was messed up and it pissed me off.
Adwin the host was amazing! He made the atmosphere great and our meal extra enjoyable! We loved the great conversation during our meal and definitely look forward to coming again.
Atmosphere: 5
Food: 5
Service: 5
Sarkis Antonian
Great value.
Atmosphere: 5
Food: 5
Service: 5
Miguel Gomez
The service was outstanding and the food was delicious
Angelica Gamboa
Wow I was very surprised at how good the service was, very friendly, and very helpful! We had an employee name morris, very nice gentleman, offered my daughter an ice cream which was so kind of him! Everyone here that we interacted with was just welcoming and kind! We’ll be stopping here again!
Atmosphere: 5
Food: 5
Service: 5
I. Aguirre
I really like this chicken. So I just comer back every other week 😀
I like their soup and salad
Atmosphere: 5
Food: 5
Service: 5
I came in for dinner with my family and ordered a deluxe combo with American cheese and no tomatoes, and a spicy chicken sandwich with jack cheese, no tomatoes, and no pickles. When our order arrived, I received a jack cheese combo with the regular chicken, and my boyfriend received the spicy chicken with American cheese.Jennifer, who I believe is a manager, brought the food and we mentioned the order was incorrect. She showed my boyfriend a picture on her phone insisting the order was correct instead of simply addressing the mistake. When she returned with the corrected order, she continued to argue that they were right the first time.By that point, my fries were cold, so I requested fresh ones. She returned again, still insisting they had been correct originally, and mentioned that remaking the food was “a waste of food.” That comment was unnecessary and unprofessional.A simple apology and acknowledgment of the mistake would’ve gone a long way. Customer service should focus on resolving the issue, not proving a point. I just wanted to enjoy my meal with my family, not be argued with over an honest mistake. Thank you Jennifer for your “great customer service” lost my appetite after this!
Food: 1
Service: 1
Daniela is absolutely amazing! I had a horrible day and just speaking to her in the drive thru changed it all. She was so genuine and caring. I hope management extends my gratitude. I will forever remember this experience!
Atmosphere: 5
Food: 5
Service: 5
Amazing Service Diana was so helpful and nice , took care of my autistic 4 year old needs whos every picky , The world 🌎 needs more workers like her . Caring and helpful to children with needs. Thank you for the warmth service and great Hot Delicious food I ordered. Cost nothing to be kind 😇 God Bless this branch 🙏
Great pick for a worker
Atmosphere: 5
Food: 5
Service: 5
Just want to thank Andy. He greeted me with a smile when I entered and he was very attentive to all the customers. I usually come here when I’m visiting my mom, and the food and service is always great. This time I ordered carry out, so I went inside to pick up my order. Very family friendly atmosphere and overall inviting and inclusive. 5/5
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich, Chick-Fil-A Waffle Potato Fries, Cobb Salad
The chicken has been pretty salty recently
Atmosphere: 5
Food: 4
Service: 5
Gloria did a phenomenal job of checking in on all of the restaurant’s customers and replenishing drinks. This was one of the best Chick Fil A I’ve ever walked into. The restroom is very clean as well, so that was a plus too. 11/10
Atmosphere: 5
Food: 5
Service: 5
First time at this location. I ordered the number one and a side salad. There was a little confusion in my order but Tevin quickly responded and resolved the issue. I was really amazed how fast he fixed my order. Great service! Thank you
Atmosphere: 5
Food: 5
Service: 5
Shoutout to Adwin amazing customer service
even gave us a mint
Atmosphere: 5
Food: 5
Service: 5
I ordered the Pretzel Bun Entree but I got a Potato Brioche Bun and I got charged $18 for the meal. I don’t mind paying for it but I didn’t get what I ordered! And it was a drive-thru which was packed. So we couldn’t go back.
The Customer Service was really GOOD though. Kudos to the team. Just that my order was messed up and it pissed me off.
Atmosphere: 5
Food: 3
Service: 5
Restaurantji Recommends
Adwin the host was amazing! He made the atmosphere great and our meal extra enjoyable! We loved the great conversation during our meal and definitely look forward to coming again.
Atmosphere: 5
Food: 5
Service: 5
Great value.
Atmosphere: 5
Food: 5
Service: 5
The service was outstanding and the food was delicious
Wow I was very surprised at how good the service was, very friendly, and very helpful! We had an employee name morris, very nice gentleman, offered my daughter an ice cream which was so kind of him! Everyone here that we interacted with was just welcoming and kind! We’ll be stopping here again!
Atmosphere: 5
Food: 5
Service: 5
I really like this chicken.
So I just comer back every other week 😀
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich, Chick-Fil-A Waffle Potato Fries, Spicy Southwest Salad, Cobb Salad, Chick-Fil-A Chicken Sandwich, Nuggets, Waffle
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