The app orders are never accurate. The people here always act like you’re an inconvenience. I’ve lived and worked in the area for two years and I have never had a good experience at this pollo loco.
Monique Dominguez
Mac & cheese was watered down. Mashed potatoes was so soupy and had a foul smell. The gravy won't even mix, it seems broken. I dared to taste a tiny bit and it was bitter and water like. It smells like egg when I mix it.
Atmosphere: 3
Food: 1
Service: 3
Arminda Ramirez
Have a delicious lunch ?
Atmosphere: 4
Food: 4
Service: 4
Jorge Daniel
Horrible service, I ordered a 16 pcs meal and only received 13 and 4 times called and no one would answer. I had to go back and they gave me 3 wings. If they sell by count one would expect them to be able to count to 16 as they sell a 16 pcs meal. Regret going.
Atmosphere: 1
Food: 1
Service: 1
El Rodeo Rancho
Very good flavor
Parking: Very spacious
Atmosphere: 4
Food: 5
Service: 4
sebastian martinez
I like the crazy chicken tostada.
Atmosphere: 4
Food: 5
Service: 5
emily zamora
amazing, i always order the double chicken tostada salad. can never go wrong with it. limited seating& sometimes line is out the door lol but thats how u know its good.
Atmosphere: 4
Food: 5
Service: 5
Carlos Larios
I don't give the service a 5 because even though there were no people, it took them 10 minutes to serve us.
Atmosphere: 5
Food: 5
Service: 4
Benjamin Cristobal
Parking: Espacio suficiente, solo que aveces al parecer se estaciona autos de algunos lados y no hay espacio
Atmosphere: 4
Food: 5
Service: 4
Monica Lopez
Every time I have visited this specific Pollo Loco, I’ve had a great experience. Michael is always great, patient and friendly. I would highly recommend this specific Pollo Loco location.
I bought a chipotle chicken burrito and it had no chicken. Not only that but the burrito was so small compared to other locations.
Atmosphere: 2
Food: 1
Service: 3
Maria Hernandez
I want to Thank Michael shift manager for taking care of me. Needed soup for my elderly mom who was struggling with her asthma. He asked me if I could be patient and wait a little while so he can make so more soup since they were out. My parents both said it was the best soup they have had a El pollo loco with plenty of chicken and lots of flavor. Mom felt better ? Thank you!
Lili Granados
Delicious double avocado toast ?
Eric Serrano
Horrible service chicken was cold. They had no utensils. Place was dirty
Atmosphere: 2
Food: 3
Service: 2
Frank Reyes
One register open only, and this is during lunch hours. I usually spend 20 to 25 minutes of my lunch hour waiting for my food after I place the order, and it's not only a one-time occasion. This happens every single time I come here for lunch. This is the only reason I don't come here often even though I love their food.
The app orders are never accurate. The people here always act like you’re an inconvenience. I’ve lived and worked in the area for two years and I have never had a good experience at this pollo loco.
Mac & cheese was watered down. Mashed potatoes was so soupy and had a foul smell. The gravy won't even mix, it seems broken. I dared to taste a tiny bit and it was bitter and water like. It smells like egg when I mix it.
Atmosphere: 3
Food: 1
Service: 3
Have a delicious lunch ?
Atmosphere: 4
Food: 4
Service: 4
Horrible service, I ordered a 16 pcs meal and only received 13 and 4 times called and no one would answer. I had to go back and they gave me 3 wings. If they sell by count one would expect them to be able to count to 16 as they sell a 16 pcs meal. Regret going.
Atmosphere: 1
Food: 1
Service: 1
Very good flavor
Parking: Very spacious
Atmosphere: 4
Food: 5
Service: 4
I like the crazy chicken tostada.
Atmosphere: 4
Food: 5
Service: 5
amazing, i always order the double chicken tostada salad. can never go wrong with it. limited seating& sometimes line is out the door lol but thats how u know its good.
Atmosphere: 4
Food: 5
Service: 5
I don't give the service a 5 because even though there were no people, it took them 10 minutes to serve us.
Atmosphere: 5
Food: 5
Service: 4
Parking: Espacio suficiente, solo que aveces al parecer se estaciona autos de algunos lados y no hay espacio
Atmosphere: 4
Food: 5
Service: 4
Every time I have visited this specific Pollo Loco, I’ve had a great experience. Michael is always great, patient and friendly. I would highly recommend this specific Pollo Loco location.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I bought a chipotle chicken burrito and it had no chicken. Not only that but the burrito was so small compared to other locations.
Atmosphere: 2
Food: 1
Service: 3
I want to Thank Michael shift manager for taking care of me. Needed soup for my elderly mom who was struggling with her asthma.
He asked me if I could be patient and wait a little while so he can make so more soup since they were out.
My parents both said it was the best soup they have had a El pollo loco with plenty of chicken and lots of flavor. Mom felt better ? Thank you!
Delicious double avocado toast ?
Horrible service chicken was cold. They had no utensils. Place was dirty
Atmosphere: 2
Food: 3
Service: 2
One register open only, and this is during lunch hours. I usually spend 20 to 25 minutes of my lunch hour waiting for my food after I place the order, and it's not only a one-time occasion. This happens every single time I come here for lunch. This is the only reason I don't come here often even though I love their food.
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