Betty was the one who took my order at the store today. I usually get my latte the same way, even through the mobile app. She wanted to charge me for additional money for steam cream on the side and I respectfully explained her that I have never been charged for it. Instead of fixing her own mistake, she said “whatever you say”. Wow!!! Just Wow. Buying $6.00 latte daily from the store does not deserve this type of attitude. People need to know that they are in service industry and they need to be trained on how to treat customers with respect.
franky barajas
I was trying to buy an ornament that had no price tag on. Betty and Rose tried so hard to find a price on it. Unfortunately it was no success. But they tried. Thank you Betty and Rose. You guys are the best. Especially Rose that went beyond the call of duty to find the price. They are the best
Diana Wei
Great wifi/study/work with laptop space. Favorite Starbucks in the area and all of this Eastside area. Comfortable seating, 2 restrooms, outlets accessible. Its possible to find a table. Its near Costco.
Julieta Chavoya
My daughter came in to ask for 2 cup’s of water for her sister and her she is only 10 years old they denied it. and actually told my daughter when you leave the store can you tell your Mom that you have to purchase something? This is totally unacceptable. I actually bought three pink drinks after this, because my daughter was really thirsty, and I still asked for the 2 cups of water, but the fact that she told her when you leave the store, tell your mom she has to buy something. This is not acceptable. I will be calling corporate as well.
alejandra flores
One of the female workers had a bad attitude from the start of our interaction. Of the six drinks, I only modified two milk options and the worked became irritated after every order. After getting home I noticed one of the drinks was only 3/4 of the way filled.
Michelle Aldapa
If you want to get treated bad by baristas come here.
Atmosphere: 3
Food: 3
Service: 1
Checo
Waited in line,I was ignored,I had to call their attention,
Atmosphere: 1
Food: 4
Service: 1
Jack Liu
very horrible service,i placed my order over the counter,asked them to use a mug,they remains using a plastic cup,I paid 5dollars more for nothing,avoid it
Both the caramel Frappuccino and the pink drink were the best we've had in a while. The service was ridiculously slow but I gave 4 stars because they apologized for that and were polite. Other customers were rude as to the wait, possibly someone walked off with a couple people's drinks
Atmosphere: 3
Food: 5
Service: 4
Juan David
Excellent attention
Oscar Flores
Good location in a nice area quick as fast couldn't ask for more
Cheer Princess
Been here a few times and the service has been mediocre, but today the service was super horrible. I placed a mobile order and upon pick up the rude guy with attitude at the window was trying to give me only 1 drink when i ordered and clearly states on the drink sticker 6 items. i corrected him nicely and even with that he was rude and gave more attitude. I asked for a cup holder since one was not offered or given. I would of understood for him not to offer or give one for 1 or maybe 2 drinks but i had 4! Once i received my drinks i noticed they had my drinks wrong even though it clearly stated on the order sticker the correct way for it to be done. for example, on one drink we requested no whip cream, extra shots of espresso and oat milk, we received it with whip cream, regular milk, and no espresso and of course I was charged for the extra shots, the next drink stated oat milk as well and regular milk was used again and again i was charged for a request for extra crunch topping and yet there was no topping at all. we refused to wait again for them to correct our drink especially since they were already less than friendly and lacking customer service . we didn't want them to spit in our drinks or continue to receive their bad attitude. We just took it as a loss but we def will not be going back to this location or recommend anyone else come to this location
Atmosphere: 2
Service: 1
Alex Losoya
This is the second time I come here and it is terrible. They gave me a horrible drink with hot whipp cream. How is that possible !? The people working there need to get it together .
Betty was the one who took my order at the store today. I usually get my latte the same way, even through the mobile app. She wanted to charge me for additional money for steam cream on the side and I respectfully explained her that I have never been charged for it. Instead of fixing her own mistake, she said “whatever you say”. Wow!!! Just Wow. Buying $6.00 latte daily from the store does not deserve this type of attitude. People need to know that they are in service industry and they need to be trained on how to treat customers with respect.
I was trying to buy an ornament that had no price tag on. Betty and Rose tried so hard to find a price on it. Unfortunately it was no success. But they tried. Thank you Betty and Rose. You guys are the best. Especially Rose that went beyond the call of duty to find the price. They are the best
Great wifi/study/work with laptop space. Favorite Starbucks in the area and all of this Eastside area. Comfortable seating, 2 restrooms, outlets accessible. Its possible to find a table. Its near Costco.
My daughter came in to ask for 2 cup’s of water for her sister and her she is only 10 years old they denied it.
and actually told my daughter when you leave the store can you tell your Mom that you have to purchase something? This is totally unacceptable. I actually bought three pink drinks after this, because my daughter was really thirsty, and I still asked for the 2 cups of water, but the fact that she told her when you leave the store, tell your mom she has to buy something. This is not acceptable. I will be calling corporate as well.
One of the female workers had a bad attitude from the start of our interaction. Of the six drinks, I only modified two milk options and the worked became irritated after every order. After getting home I noticed one of the drinks was only 3/4 of the way filled.
If you want to get treated bad by baristas come here.
Atmosphere: 3
Food: 3
Service: 1
Waited in line,I was ignored,I had to call their attention,
Atmosphere: 1
Food: 4
Service: 1
very horrible service,i placed my order over the counter,asked them to use a mug,they remains using a plastic cup,I paid 5dollars more for nothing,avoid it
Atmosphere: 4
Food: 5
Service: 1
Excellent place to relax and drink coffee
Wheelchair accessibility: Wc accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie
Excellent service.
Restaurantji Recommends
Both the caramel Frappuccino and the pink drink were the best we've had in a while. The service was ridiculously slow but I gave 4 stars because they apologized for that and were polite. Other customers were rude as to the wait, possibly someone walked off with a couple people's drinks
Atmosphere: 3
Food: 5
Service: 4
Excellent attention
Good location in a nice area quick as fast couldn't ask for more
Been here a few times and the service has been mediocre, but today the service was super horrible. I placed a mobile order and upon pick up the rude guy with attitude at the window was trying to give me only 1 drink when i ordered and clearly states on the drink sticker 6 items. i corrected him nicely and even with that he was rude and gave more attitude. I asked for a cup holder since one was not offered or given. I would of understood for him not to offer or give one for 1 or maybe 2 drinks but i had 4! Once i received my drinks i noticed they had my drinks wrong even though it clearly stated on the order sticker the correct way for it to be done. for example, on one drink we requested no whip cream, extra shots of espresso and oat milk, we received it with whip cream, regular milk, and no espresso and of course I was charged for the extra shots, the next drink stated oat milk as well and regular milk was used again and again i was charged for a request for extra crunch topping and yet there was no topping at all. we refused to wait again for them to correct our drink especially since they were already less than friendly and lacking customer service . we didn't want them to spit in our drinks or continue to receive their bad attitude. We just took it as a loss but we def will not be going back to this location or recommend anyone else come to this location
Atmosphere: 2
Service: 1
This is the second time I come here and it is terrible. They gave me a horrible drink with hot whipp cream. How is that possible !? The people working there need to get it together .
Service: 1
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