One of the best experiences I’ve ever had at a cold stone and it was all thanks to Elsa. She was so patient and walked me through the different ice cream flavors and mix-in options, and offered great suggestions without making me feel rushed. Will definitely be coming back.
Qrestofies Toothpaste
Came in with my family for a sweet treat amazing service by the girl with the piercings wish I knew her name! So kind and helpful! 10/10
Tom Mc
Standard cold stone.
Arne Hildebrand
Always a delicious experience!
Kennethy Legelsch
Me and my wife have been coming here for almost 10 years, and we have always been satisfied. They have very fast service and the ice cream tastes amazing, every flavor and topping is fresh and I can tell the manager cares about the store. The workers are also very kind, even when it is busy and chaotic in there which we understand isn't easy.
Json “J-Gante” Salas
Great selection and customer service. Convenient location, right outside the movie theater. Plenty of delicious selections and yummy ingredients. Highly recommend the shakes!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
Dale & Melissa & Kids
Great little location. All the staff was nice and helpful. Our ice cream was great!
Atmosphere: 5
Food: 5
Service: 5
Luke Chapman
Quick service, great ice cream.
Atmosphere: 5
Food: 5
Service: 5
Andrew A
Great icecream, customer service not the best but it’s the icecream they counts!
Atmosphere: 3
Food: 5
Service: 4
Yasmyn Beatty
Highly disappointed in the customer service I received tonight at this location. I am a regular at this location since we moved to California a few months ago, but today I got a different experience. When I first walked in I was not greeted with kindness instead I was was stared at until Elsa S. asked what I would like. I stated I wanted one scoop of cheesecake ice cream on a waffle cone mixed with M & Ms . After I told Elsa S. my order she asked what size ice cream I wanted and I repeated my order back to her. After going back and fourth with her about just wanting one scoop of ice cream I stated I wanted the like it size. ( never had to tell any other place what size) After that I then stated I wanted another ice cream cone the same order but with double scoops. She came back to the counter to mix the m&ms in and it did not look like double scoops at all in fact it was way smaller then the first one so I asked is that a double scoop and she caught an attitude and said yes it is . I stated we come here all the time and usually that’s not how they do it , but that will do. After she finished with my order two other people walked in and she greeted them with smiles and asked how they were doing. I find it very rude being as though I was wearing my military affiliate clothing and would’ve hoped she been more kinder . My husband is a military service member who loves this location , but after tonight we will not be coming here again. I called to speak to a manager and was told she would not be in until tomorrow so I will call again tomorrow to tell the manager about my experience.
Kid-friendliness: Allowed samples for my little to try before he got it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies Make Everything Batter
spr1g8t1y
I went in with friends, the girl was nice but the 2 boys in this photo were very rude to my friends and I. The guy with glasses snatched my money out of my hand and rolled his eyes at me AND my friends. No manners at all. They were just so rude and were on their phones basically the whole time. Awful treatment.
Atmosphere: 1
Food: 1
Service: 1
Matt Lembo
So I normally enjoy ice cream and milk shakes from here, but today I found my milk shake loaded with shredded pieces of plastic mixed into my shake and not just few. My milk shake was loaded with shredded pieces of plastic I couldn't take one sip with out my mouth being filled with them. It appears that something plastic got Shredded up in the blender when the shake was made. Here's a photo of a few of the pieces that I recovered.
Melodi
I walked in and the girl working at the counter was so rude I turned around and walked out. Life is too short to put up with bad customer service.
One of the best experiences I’ve ever had at a cold stone and it was all thanks to Elsa. She was so patient and walked me through the different ice cream flavors and mix-in options, and offered great suggestions without making me feel rushed. Will definitely be coming back.
Came in with my family for a sweet treat amazing service by the girl with the piercings wish I knew her name! So kind and helpful! 10/10
Standard cold stone.
Always a delicious experience!
Me and my wife have been coming here for almost 10 years, and we have always been satisfied. They have very fast service and the ice cream tastes amazing, every flavor and topping is fresh and I can tell the manager cares about the store. The workers are also very kind, even when it is busy and chaotic in there which we understand isn't easy.
Great selection and customer service. Convenient location, right outside the movie theater. Plenty of delicious selections and yummy ingredients. Highly recommend the shakes!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
Great little location. All the staff was nice and helpful. Our ice cream was great!
Atmosphere: 5
Food: 5
Service: 5
Quick service, great ice cream.
Atmosphere: 5
Food: 5
Service: 5
Great icecream, customer service not the best but it’s the icecream they counts!
Atmosphere: 3
Food: 5
Service: 4
Highly disappointed in the customer service I received tonight at this location. I am a regular at this location since we moved to California a few months ago, but today I got a different experience. When I first walked in I was not greeted with kindness instead I was was stared at until Elsa S. asked what I would like. I stated I wanted one scoop of cheesecake ice cream on a waffle cone mixed with M & Ms . After I told Elsa S. my order she asked what size ice cream I wanted and I repeated my order back to her. After going back and fourth with her about just wanting one scoop of ice cream I stated I wanted the like it size. ( never had to tell any other place what size) After that I then stated I wanted another ice cream cone the same order but with double scoops. She came back to the counter to mix the m&ms in and it did not look like double scoops at all in fact it was way smaller then the first one so I asked is that a double scoop and she caught an attitude and said yes it is . I stated we come here all the time and usually that’s not how they do it , but that will do. After she finished with my order two other people walked in and she greeted them with smiles and asked how they were doing. I find it very rude being as though I was wearing my military affiliate clothing and would’ve hoped she been more kinder . My husband is a military service member who loves this location , but after tonight we will not be coming here again. I called to speak to a manager and was told she would not be in until tomorrow so I will call again tomorrow to tell the manager about my experience.
Atmosphere: 1
Service: 1
Restaurantji Recommends
POOR Customer Service, Great ice cream.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Apple Pie a La Cold Stone
Kid-friendliness: Allowed samples for my little to try before he got it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies Make Everything Batter
I went in with friends, the girl was nice but the 2 boys in this photo were very rude to my friends and I. The guy with glasses snatched my money out of my hand and rolled his eyes at me AND my friends. No manners at all. They were just so rude and were on their phones basically the whole time. Awful treatment.
Atmosphere: 1
Food: 1
Service: 1
So I normally enjoy ice cream and milk shakes from here, but today I found my milk shake loaded with shredded pieces of plastic mixed into my shake and not just few. My milk shake was loaded with shredded pieces of plastic I couldn't take one sip with out my mouth being filled with them. It appears that something plastic got Shredded up in the blender when the shake was made. Here's a photo of a few of the pieces that I recovered.
I walked in and the girl working at the counter was so rude I turned around and walked out. Life is too short to put up with bad customer service.
Service: 1
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