Lobby was mobbed when we arrived. Eventually it cleared out and quieted down. Food was very good. Service OK. Live music excellent.
Katie Klein
Really appreciate Jack's! Delicious food and awesome service. Special shout out to Plu for really caring about my food allergy and taking the time to help me.
Carol
We dined at Jack's three times during our stay at the Portola Hotel. Once for a quick bite in the lounge overlooking the gorgeous fireplace and then once for dinner and breakfast in the far end of the large expansive lobby. For dinner and breakfast we were seated against a walled area which was quieter. All three servers were polite, friendly, and proficient. The meals were outstanding with generous portions, especially the breakfast entrees. Their famous chowder is excellent, had it twice, highly recommend.
Adam
Elegant and modern yet relaxed and comfortable ambiance, prompt, friendly, and attentive service, and very well prepared and delicious food. And, a wonderful drink and wine selection.
Arifa
Really nothing special about this place. Way too pricey for what they're offering. Save your money go somewhere else.
Kyrsten Barrueto
I loved this place the first time I went (big group diversity of ppl) the food is great but then I came back only with my Mexican friend and like 30 min after serving us the food the waitress was already asking us if we wanted a box while the place was almost empty, not to mention they placed us far from the main area and the waitress constantly came to check on us but made me feel more rushed than actually her checking if everything was ok. Kinda disappointed tbh.
frank savino
We sat by the fireplace and And drink a bottle of wine and it was amazing
Mauricio Burgos
Good options, good place in general
Andrew
The wait service was almost non-existent and the food took forever to arrive after we order it. To top it all off the gratuity was included in the bill.
James Coupland
Really liked this place. Friendly staff and good food.
The food is mehhh. The service is even WORSE. 20% automatic tip so that servers can sit on their butts and not do their jobs. Choose a different restaurant if you want a good time. I almost died of dehydration. Food is DRY and NO water for 2 hours. Yes I asked. TWICE.
Sophia Bustos
This place is a scam. My fiancé and I decided to book this place for Valentine’s Day two months in advance because we heard they are dog friendly and we live far away. When we got there we noticed right away how loud it was as the place is connected in the hotel lobby. They had also replace their menu to a pre fix menu for the day and took out the dog menu as well. We decided to stay because it would be hard to find another restaurant since it’s Valentine’s Day. My fiancé asked for water and diet Coke but only received the Diet Coke after 20 mins. We asked the server again twice throughout the meal and water never came. They also include an automatic 20% tip for the meal. We don’t mind paying for tip but maybe because the servers know they are gonna get 20% tip they don’t try at all.
Kevin Quach
This place has to be one of the worst places me and my fiancé have been to and we will never be back! Made a reservation 2 months in advance in preparation for Valentine’s Day made a phone call in advanced that we were bringing our dog and at this time there was no mention of any type of menu change or problems. Day of turns out the they changed the menu to a pre fix menu for today only which everyone had to order and they have removed everything else including their dog menu. We didn’t make a big deal about this as it was already too late to change last minute plans. The whole night the service was horrible. It took 20 minuties to bring out our drinks in which she never brought our water even when requested once in the beginning and once during course 3 again in which water never came. Took 25+ minutes to receive course 1 salad as well. This would make more sense if the place was extremely busy but keep in mind although it wasn’t very quiet the tables were about 3/4 filled. What really got me was that they added a 20% automatic tip which I don’t mind paying normally but with such a crap service I needed to speak my mind. These servers know that they will get an automatic tip so don’t need to try to even offer decent service. Anyways to end this long review, the food was mid and the night was very disappointing ended up paying $240.
Anthony Lewis
Really nice design and atmosphere, friendly staff, but the quality of the food was disappointing. Cool that they participate in a Blue Zones dish labeling scheme. The restaurant is part of the hotel/resort. The design (high ceilings and tables directly by the walls made it a bit loud. Ordered calamari and a salad. The calamari had little flavor and the salad was not a great value for the money. They have a nice variety of vegetarian/vegan items on the menu.
Stas
The food was truly awful. There were 4 of us, we all ordered different dishes, and all of the dishes were equally terrible. The total bill for the 4 of us was $410, which is quite expensive for food that is worse than a roadside diner. We basically walked away hungry because we could not eat any of the dishes.
Lobby was mobbed when we arrived. Eventually it cleared out and quieted down. Food was very good. Service OK. Live music excellent.
Really appreciate Jack's! Delicious food and awesome service. Special shout out to Plu for really caring about my food allergy and taking the time to help me.
We dined at Jack's three times during our stay at the Portola Hotel. Once for a quick bite in the lounge overlooking the gorgeous fireplace and then once for dinner and breakfast in the far end of the large expansive lobby. For dinner and breakfast we were seated against a walled area which was quieter. All three servers were polite, friendly, and proficient. The meals were outstanding with generous portions, especially the breakfast entrees. Their famous chowder is excellent, had it twice, highly recommend.
Elegant and modern yet relaxed and comfortable ambiance, prompt, friendly, and attentive service, and very well prepared and delicious food. And, a wonderful drink and wine selection.
Really nothing special about this place. Way too pricey for what they're offering. Save your money go somewhere else.
I loved this place the first time I went (big group diversity of ppl) the food is great but then I came back only with my Mexican friend and like 30 min after serving us the food the waitress was already asking us if we wanted a box while the place was almost empty, not to mention they placed us far from the main area and the waitress constantly came to check on us but made me feel more rushed than actually her checking if everything was ok. Kinda disappointed tbh.
We sat by the fireplace and And drink a bottle of wine and it was amazing
Good options, good place in general
The wait service was almost non-existent and the food took forever to arrive after we order it. To top it all off the gratuity was included in the bill.
Really liked this place. Friendly staff and good food.
Restaurantji Recommends
The food is mehhh. The service is even WORSE. 20% automatic tip so that servers can sit on their butts and not do their jobs. Choose a different restaurant if you want a good time. I almost died of dehydration. Food is DRY and NO water for 2 hours. Yes I asked. TWICE.
This place is a scam. My fiancé and I decided to book this place for Valentine’s Day two months in advance because we heard they are dog friendly and we live far away. When we got there we noticed right away how loud it was as the place is connected in the hotel lobby. They had also replace their menu to a pre fix menu for the day and took out the dog menu as well. We decided to stay because it would be hard to find another restaurant since it’s Valentine’s Day. My fiancé asked for water and diet Coke but only received the Diet Coke after 20 mins. We asked the server again twice throughout the meal and water never came. They also include an automatic 20% tip for the meal. We don’t mind paying for tip but maybe because the servers know they are gonna get 20% tip they don’t try at all.
This place has to be one of the worst places me and my fiancé have been to and we will never be back! Made a reservation 2 months in advance in preparation for Valentine’s Day made a phone call in advanced that we were bringing our dog and at this time there was no mention of any type of menu change or problems. Day of turns out the they changed the menu to a pre fix menu for today only which everyone had to order and they have removed everything else including their dog menu. We didn’t make a big deal about this as it was already too late to change last minute plans. The whole night the service was horrible. It took 20 minuties to bring out our drinks in which she never brought our water even when requested once in the beginning and once during course 3 again in which water never came. Took 25+ minutes to receive course 1 salad as well. This would make more sense if the place was extremely busy but keep in mind although it wasn’t very quiet the tables were about 3/4 filled. What really got me was that they added a 20% automatic tip which I don’t mind paying normally but with such a crap service I needed to speak my mind. These servers know that they will get an automatic tip so don’t need to try to even offer decent service. Anyways to end this long review, the food was mid and the night was very disappointing ended up paying $240.
Really nice design and atmosphere, friendly staff, but the quality of the food was disappointing. Cool that they participate in a Blue Zones dish labeling scheme. The restaurant is part of the hotel/resort. The design (high ceilings and tables directly by the walls made it a bit loud. Ordered calamari and a salad. The calamari had little flavor and the salad was not a great value for the money. They have a nice variety of vegetarian/vegan items on the menu.
The food was truly awful. There were 4 of us, we all ordered different dishes, and all of the dishes were equally terrible. The total bill for the 4 of us was $410, which is quite expensive for food that is worse than a roadside diner. We basically walked away hungry because we could not eat any of the dishes.
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