Food with mold gross disgusting bad service rude staff and don’t answer phone
Atmosphere: 1
Food: 1
Service: 1
Casuandra Aaron
On June 30th, around 6:30 pm, I visited Carl's Jr. for the first time in years and ordered a chicken sandwich. Upon taking it home and unwrapping it, I discovered that the bottom of the sandwich was covered in black mold. This disturbing finding immediately triggered a gag reflex. I promptly called the restaurant to report the issue and requested to speak with the manager. The staff member, Melissa, informed me that there was no manager on duty at the time, only a shift person who was unavailable until 7:00 pm. Despite my request to hold until the shift person returned, Melissa declined, and when I asked again at 6:59 pm, she put the phone on hold without returning. After being disconnected, I called back twice, but no one answered. When I blocked my number and called again, Melissa answered and claimed to have spoken with her manager, Carman. She told me to call back the next day at 9:00 am to speak with her. I am extremely dissatisfied with the handling of this situation. The presence of mold in my food is unacceptable, and the restaurant's response has been inadequate. I intend to pursue this matter further.
Food: 1
Service: 1
TIFFANY
The worst customer service I went they last night and they mess up my order and I call and they said I could get a new and they told me they couldn't find it what a bullshit company
Atmosphere: 1
Service: 1
Expressionism G.
Great burgers & fries.
Atmosphere: 5
Food: 5
Service: 5
C E
Carmen was(and is) fantastic! Very polite, very patient and, very professional.
Atmosphere: 5
Food: 5
Service: 5
JONATHAN GIVENS
Worst experience ever . Let me just tell you about their app their app is not that good ended up spending more money trying to get the reward offered thinking i would be enjoy a nice rewarded meal but no that was not the case i was inded mistakenly wrong like wheres the reward eight thousand thumbs down i. Ny opinion i wouldn't download it if you haven't already and the cashier attendant help the app cheat rob and steal more money from me trying to get my reward I hated the whole experience mind you i haven't ate their and such a long time and after this experience it will be another long time Carl Jr's you failed me on satisfaction
Atmosphere: 1
Food: 1
Service: 1
Beverly Santana
Ordered a PLAIN Famous Star. This place can NEVER get it right! I’ve been here 3 times and the 3 times they’ve messed up my order! I can’t even go back and tell them they messed up because I go on my lunch break! It’s very frustrating. I would not recommend this place if you’re in a time frame.
Atmosphere: 1
Food: 1
Service: 1
Katelyn Alonso
The staff is not friendly at this location. On top of that I waited 10 minutes for the guest in front of me order to be completed even though my order was ready. They should have parked the car knowing the order was ready for the next guest. Then when I get home to find they gave me bad fries that made me sick.
Food: 1
Service: 1
Justin Anthony
The food is fine, just don’t expect them to remember to put sauce packets you requested via the app in the bag. 👎
I recently went through the drive through and received some of the best customer service I’ve had in a long time from fast food. The young man, I think his name is Yair, working there was very friendly and helped me save money with my mobile app. 10/10
Atmosphere: 5
Food: 5
Service: 5
Charles Holmes
Had to go back to get the rest of my food
Atmosphere: 4
Food: 1
Service: 1
Tami Johnson-Pitchford
Vegetarian options: Ordered a veggie burger and received a bun with lettuce and tomato
Atmosphere: 3
Food: 1
Service: 3
Moni Cisneros
Love the food great customer service and the app ordering is amazing
Food with mold gross disgusting bad service rude staff and don’t answer phone
Atmosphere: 1
Food: 1
Service: 1
On June 30th, around 6:30 pm, I visited Carl's Jr. for the first time in years and ordered a chicken sandwich. Upon taking it home and unwrapping it, I discovered that the bottom of the sandwich was covered in black mold. This disturbing finding immediately triggered a gag reflex.
I promptly called the restaurant to report the issue and requested to speak with the manager. The staff member, Melissa, informed me that there was no manager on duty at the time, only a shift person who was unavailable until 7:00 pm. Despite my request to hold until the shift person returned, Melissa declined, and when I asked again at 6:59 pm, she put the phone on hold without returning.
After being disconnected, I called back twice, but no one answered. When I blocked my number and called again, Melissa answered and claimed to have spoken with her manager, Carman. She told me to call back the next day at 9:00 am to speak with her.
I am extremely dissatisfied with the handling of this situation. The presence of mold in my food is unacceptable, and the restaurant's response has been inadequate. I intend to pursue this matter further.
Food: 1
Service: 1
The worst customer service I went they last night and they mess up my order and I call and they said I could get a new and they told me they couldn't find it what a bullshit company
Atmosphere: 1
Service: 1
Great burgers & fries.
Atmosphere: 5
Food: 5
Service: 5
Carmen was(and is) fantastic! Very polite, very patient and, very professional.
Atmosphere: 5
Food: 5
Service: 5
Worst experience ever . Let me just tell you about their app their app is not that good ended up spending more money trying to get the reward offered thinking i would be enjoy a nice rewarded meal but no that was not the case i was inded mistakenly wrong like wheres the reward eight thousand thumbs down i. Ny opinion i wouldn't download it if you haven't already and the cashier attendant help the app cheat rob and steal more money from me trying to get my reward I hated the whole experience mind you i haven't ate their and such a long time and after this experience it will be another long time Carl Jr's you failed me on satisfaction
Atmosphere: 1
Food: 1
Service: 1
Ordered a PLAIN Famous Star. This place can NEVER get it right! I’ve been here 3 times and the 3 times they’ve messed up my order! I can’t even go back and tell them they messed up because I go on my lunch break! It’s very frustrating. I would not recommend this place if you’re in a time frame.
Atmosphere: 1
Food: 1
Service: 1
The staff is not friendly at this location. On top of that I waited 10 minutes for the guest in front of me order to be completed even though my order was ready. They should have parked the car knowing the order was ready for the next guest. Then when I get home to find they gave me bad fries that made me sick.
Food: 1
Service: 1
The food is fine, just don’t expect them to remember to put sauce packets you requested via the app in the bag. 👎
Atmosphere: 4
Food: 5
Service: 3
it's fast food
Restaurantji Recommends
I recently went through the drive through and received some of the best customer service I’ve had in a long time from fast food. The young man, I think his name is Yair, working there was very friendly and helped me save money with my mobile app. 10/10
Atmosphere: 5
Food: 5
Service: 5
Had to go back to get the rest of my food
Atmosphere: 4
Food: 1
Service: 1
Vegetarian options: Ordered a veggie burger and received a bun with lettuce and tomato
Atmosphere: 3
Food: 1
Service: 3
Love the food great customer service and the app ordering is amazing
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strawberry Swirl Cheesecake, Waffle Fries
Unbelievable how long they take, service is horrible. Quality of food is sad
Atmosphere: 1
Food: 2
Service: 1
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