I had no choice but to place my order myself and couldn't find the senior discount button so I didn't get it. I did tap the no onions button but I got raw onions on top of my Pollo bowl which had a lot less chicken then it used to. When I got my order I ask for the creamy dressing and that was another dollar they said and I would have to go back to the register to pay for it. The only thing good is that it only increased in price about. .60 cents.
Atmosphere: 4
Food: 4
Service: 1
Top Cat
The young kid taking the order gave me the wrong price for what I ordered and I couldn't get back my reward points, very disappointed
Atmosphere: 4
Food: 4
Service: 1
Betty R
Inconsiderate as hell. The chicken is always burnt horrible customer service! told her I was paying ebt she let me order my food and at the last minute said the ebt machine is not working why wouldn’t you mention that when I was ordering and I told you how I was paying I will never come back here
Yolanda Langdon
I ordered a double chicken tostada and 4 piece chicken meal from the drive thru, the lettuce in the tostada was bad and they only put 1 avocado in it , also the chicken was super dry. The 4 piece meal didn’t come with enough condiments or onions and cilantro for the dry chicken. This is a sad shame, especially when I live so close to this location. Totally disappointed
Food: 1
Service: 1
Mauricio Medina
El pollo loco is underrated when you want to eat healthy! Jmo
DONKEY DONKEY
August 14th I bought a two piece chicken dinner, a Thight & breast. So far, I missed two days of work today Is August 16th. And counting due to food poisoning. Stay away from this place.
Food: 1
THE KING
HAIR IN MY BURRITO, DISGUSTING!!!! 🤮
Jerry Chavez
Got here at 10:45 and it was closed even though I called and they confirmed closing at 11pm waste of time
Dessy Rodriguez
Super nice, patient, and the food was fresh and hot.
No avocado salsa Extremely long line, one customer took about 15 minutes to place order on drive thru.....
Atmosphere: 3
Food: 3
Service: 3
Apparelheadz
I’m not a big fan of fast food, but when I do indulge, I’m selective about where I go. My top choices are Cava for its fresh, healthy options and El Pollo Loco when I want to treat myself. Unfortunately, every time I visit this particular El Pollo Loco, I end up disappointed—either the portions are too small, or the food is overcooked and dry.
Tonight was no different. I chipped a tooth on an overcooked chicken wing, and my chicken breast was so small it looked more like a chicken thigh. I was starving, and since I use a cane, I didn’t have the energy to go back and complain. So, I just powered through—swallowing a piece of my broken tooth in the process. I was beyond frustrated, but hunger won out.
It’s frustrating how some fast food restaurants treat paying customers like they’re handing out free meals at a soup kitchen—tiny portions, poor quality, and an indifferent attitude, all while charging sky-high prices. I only resort to fast food in emergencies, and even then, I’m rarely satisfied.
For comparison, the Cava location I visit consistently gives me good portions and quality food, but I can only speak for my personal experience there.
If you’re looking for small, tough chicken that still tastes decent, this El Pollo Loco might be for you—just be sure to check your food before you leave. They tend to package it in covered containers and slip it into a bag, making it easy to miss the portion size until you’re already gone. I let it slide tonight, but I won’t be coming back. The prices are too high for such small portions and poor quality.
It’s a shame because they used to be the best.
Ashley Ahumada
Honestly the tostada salad never fails, but the tables inside seem to be dirty, didn’t clean them!
Cherrie Marion
Double Chicken Tostada, With Chips & a Small Drink
Parking: 12821 Moreno Beach Drive Moreno Valley, CA. 92551
Yiur average chicken pkace
Atmosphere: 4
Food: 4
Service: 4
I had no choice but to place my order myself and couldn't find the senior discount button so I didn't get it. I did tap the no onions button but I got raw onions on top of my Pollo bowl which had a lot less chicken then it used to. When I got my order I ask for the creamy dressing and that was another dollar they said and I would have to go back to the register to pay for it. The only thing good is that it only increased in price about. .60 cents.
Atmosphere: 4
Food: 4
Service: 1
The young kid taking the order gave me the wrong price for what I ordered and I couldn't get back my reward points, very disappointed
Atmosphere: 4
Food: 4
Service: 1
Inconsiderate as hell. The chicken is always burnt horrible customer service! told her I was paying ebt she let me order my food and at the last minute said the ebt machine is not working why wouldn’t you mention that when I was ordering and I told you how I was paying I will never come back here
I ordered a double chicken tostada and 4 piece chicken meal from the drive thru, the lettuce in the tostada was bad and they only put 1 avocado in it , also the chicken was super dry.
The 4 piece meal didn’t come with enough condiments or onions and cilantro for the dry chicken.
This is a sad shame, especially when I live so close to this location.
Totally disappointed
Food: 1
Service: 1
El pollo loco is underrated when you want to eat healthy! Jmo
August 14th I bought a two piece chicken dinner, a Thight & breast. So far, I missed two days of work today Is August 16th. And counting due to food poisoning. Stay away from this place.
Food: 1
HAIR IN MY BURRITO, DISGUSTING!!!! 🤮
Got here at 10:45 and it was closed even though I called and they confirmed closing at 11pm waste of time
Super nice, patient, and the food was fresh and hot.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Chicken always over cooked n dried out
No avocado salsa
Extremely long line, one customer took about 15 minutes to place order on drive thru.....
Atmosphere: 3
Food: 3
Service: 3
I’m not a big fan of fast food, but when I do indulge, I’m selective about where I go. My top choices are Cava for its fresh, healthy options and El Pollo Loco when I want to treat myself. Unfortunately, every time I visit this particular El Pollo Loco, I end up disappointed—either the portions are too small, or the food is overcooked and dry.
Tonight was no different. I chipped a tooth on an overcooked chicken wing, and my chicken breast was so small it looked more like a chicken thigh. I was starving, and since I use a cane, I didn’t have the energy to go back and complain. So, I just powered through—swallowing a piece of my broken tooth in the process. I was beyond frustrated, but hunger won out.
It’s frustrating how some fast food restaurants treat paying customers like they’re handing out free meals at a soup kitchen—tiny portions, poor quality, and an indifferent attitude, all while charging sky-high prices. I only resort to fast food in emergencies, and even then, I’m rarely satisfied.
For comparison, the Cava location I visit consistently gives me good portions and quality food, but I can only speak for my personal experience there.
If you’re looking for small, tough chicken that still tastes decent, this El Pollo Loco might be for you—just be sure to check your food before you leave. They tend to package it in covered containers and slip it into a bag, making it easy to miss the portion size until you’re already gone. I let it slide tonight, but I won’t be coming back. The prices are too high for such small portions and poor quality.
It’s a shame because they used to be the best.
Honestly the tostada salad never fails, but the tables inside seem to be dirty, didn’t clean them!
Double Chicken Tostada, With Chips & a Small Drink
Parking: 12821 Moreno Beach Drive
Moreno Valley, CA. 92551
Kid-friendliness: Yes, very kid friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Tostada Salad
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