As a regular customer of Jack-in-the-Box for over a decade, I have always enjoyed their food and service, especially at the Elsworth/Alessandro branch. However, I am deeply disappointed and dissatisfied with the recent experiences I had at two other branches, namely Lasalle and Iris, and Mission Grove.At both locations, I encountered drive-through staff who were rude, disrespectful, and incompetent. They failed to listen to my requests, such as leaving out certain ingredients and placing condiments in a separate bag, which are crucial for the safety and satisfaction of myself and my passengers, some of whom have severe allergies. They also denied me the opportunity to use my promo code and earn rewards, which I consider a breach of trust and loyalty.These incidents have not only ruined my appetite and mood, but also damaged my confidence and trust in Jack-in-the-Box. I feel like I have been treated unfairly and unprofessionally, and I do not appreciate being ignored and insulted by your employees.I urge Jack-in-the-Box to take immediate and appropriate action to address these issues and prevent them from happening again. I request that you contact me through your customer care team and offer me a sincere apology and a reasonable compensation for the poor service I received. I also suggest that you train your staff to be more courteous, attentive, and respectful to customers, and to follow their preferences and allergies. Furthermore, I hope that you will reopen the Elsworth/Alessandro branch as soon as possible, as it is the only branch that has consistently met my expectations and needs.If you fail to do these things, I regret to inform you that I will no longer be a customer of Jack-in-the-Box, and I will advise my friends and family to do the same. I will also share my negative experiences and feedback with the public through social media and other platforms, which may affect your reputation and sales.I hope you will take this review seriously and act on it promptly. I still believe that Jack-in-the-Box has the potential to be a great fast-food chain, but only if you respect your customers and honor your founder Robert O Petersons' legacy.Thank you for your time and attention.
They say they open at 6 I show up at 6:20 not open I decide to wait at Starbucks it’s 7 now and their still not open what’s the point of saying you’re opening at 6 when you’re not ganna be
Atmosphere: 1
Food: 4
Service: 1
If You Can Be Anything Bee A Good Person
Keep it to drinks. There's no links. No Halal meat here. Vegetarians steer clear. Nothing is made either of our way. Quench your thirst and keep on your seach.
Atmosphere: 5
Service: 5
Bad Egg
Tia's service is great! I'm always met with a smile and she gives me a thumbs up when i leave.
Atmosphere: 4
Food: 4
Service: 5
Sheron Morton
The food is way too expensive.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Dr Pepper, Chicken Sandwich, Two Tacos
Irene
Clean. Great service. Kind workers.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich, Spicy Chicken Sandwich, French Fries, Two Tacos
NE
Change the sign that says the lobby closes at 10p because it is currently 6:40p and the woman came and pushed the door closed as I was walking up so it would lock.
We ordered a 6 piece chicken nuggets amd we only got 7 and yes we are angry their prices go up amd their customer service now is horrible
Atmosphere: 3
Food: 5
Service: 1
Rick Carreon
Good professional Service. I did Drive Thru.. no one in line at time of visit.
Food: 4
Service: 5
Jimmy Vizcaino
I know. I keep going there it's just that Carl's Jr is to
Atmosphere: 3
Food: 4
Service: 2
Daniel Gamboa
Super fast and friendly. Staff is always super excited to help!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jumbo Jack, Two Tacos
cityblews
Asked me if i wanted condiments...,then forgot them, chicken sandwiches went in the air frier when i bit into a barely heated or cooked one. Good thing i have an air frier and best food mayo.
Took a long time waiting to get my food. They need more staffing. Food was made well. Atmosphere is not the best. Many homeless around
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Dr Pepper, Sausage Croissant, Croissant Special, Large Curly Fry, Ultimate Cheeseburger, Jack's Spicy Chicken, Jumbo Jack, Spicy Chicken Sandwich, Homestyle Ranch Chicken Club, Tiny Tacos
Great service fresh food thank you.
Atmosphere: 5
Food: 5
Service: 5
As a regular customer of Jack-in-the-Box for over a decade, I have always enjoyed their food and service, especially at the Elsworth/Alessandro branch. However, I am deeply disappointed and dissatisfied with the recent experiences I had at two other branches, namely Lasalle and Iris, and Mission Grove.At both locations, I encountered drive-through staff who were rude, disrespectful, and incompetent. They failed to listen to my requests, such as leaving out certain ingredients and placing condiments in a separate bag, which are crucial for the safety and satisfaction of myself and my passengers, some of whom have severe allergies. They also denied me the opportunity to use my promo code and earn rewards, which I consider a breach of trust and loyalty.These incidents have not only ruined my appetite and mood, but also damaged my confidence and trust in Jack-in-the-Box. I feel like I have been treated unfairly and unprofessionally, and I do not appreciate being ignored and insulted by your employees.I urge Jack-in-the-Box to take immediate and appropriate action to address these issues and prevent them from happening again. I request that you contact me through your customer care team and offer me a sincere apology and a reasonable compensation for the poor service I received. I also suggest that you train your staff to be more courteous, attentive, and respectful to customers, and to follow their preferences and allergies. Furthermore, I hope that you will reopen the Elsworth/Alessandro branch as soon as possible, as it is the only branch that has consistently met my expectations and needs.If you fail to do these things, I regret to inform you that I will no longer be a customer of Jack-in-the-Box, and I will advise my friends and family to do the same. I will also share my negative experiences and feedback with the public through social media and other platforms, which may affect your reputation and sales.I hope you will take this review seriously and act on it promptly. I still believe that Jack-in-the-Box has the potential to be a great fast-food chain, but only if you respect your customers and honor your founder Robert O Petersons' legacy.Thank you for your time and attention.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Jumbo Breakfast Platter, Bacon and Swiss Cheese, Egg Rolls, Sausage Croissant, Large Curly Fry, Double Bacon Sourdough Jack, Jumbo Jack, Chicken Sandwich, Spicy Chicken Sandwich, Homestyle Ranch Chicken Club, Two Tacos
Great place , excellent
Atmosphere: 4
Food: 4
Service: 4
They say they open at 6 I show up at 6:20 not open I decide to wait at Starbucks it’s 7 now and their still not open what’s the point of saying you’re opening at 6 when you’re not ganna be
Atmosphere: 1
Food: 4
Service: 1
Keep it to drinks. There's no links. No Halal meat here. Vegetarians steer clear. Nothing is made either of our way. Quench your thirst and keep on your seach.
Atmosphere: 5
Service: 5
Tia's service is great! I'm always met with a smile and she gives me a thumbs up when i leave.
Atmosphere: 4
Food: 4
Service: 5
The food is way too expensive.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Dr Pepper, Chicken Sandwich, Two Tacos
Clean. Great service. Kind workers.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich, Spicy Chicken Sandwich, French Fries, Two Tacos
Change the sign that says the lobby closes at 10p because it is currently 6:40p and the woman came and pushed the door closed as I was walking up so it would lock.
Restaurantji Recommends
We ordered a 6 piece chicken nuggets amd we only got 7 and yes we are angry their prices go up amd their customer service now is horrible
Atmosphere: 3
Food: 5
Service: 1
Good professional Service. I did Drive Thru.. no one in line at time of visit.
Food: 4
Service: 5
I know. I keep going there it's just that Carl's Jr is to
Atmosphere: 3
Food: 4
Service: 2
Super fast and friendly. Staff is always super excited to help!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jumbo Jack, Two Tacos
Asked me if i wanted condiments...,then forgot them, chicken sandwiches went in the air frier when i bit into a barely heated or cooked one. Good thing i have an air frier and best food mayo.
Atmosphere: 2
Food: 2
Service: 2