Ordered food and paid $46 and forgot to check the order. Wanted the mash potatoes and gravy to be separate. So I got the mash potatoes with no gravy went back to ask for it and did not give it to me. Check your order every time you go to this place! Worst kfc around Riverside!
Atmosphere: 1
Food: 5
Service: 1
Juan Graciano
Man, I ordered the 5-piece chicken tender combo, and I swear KFC must’ve cooked this meal during the Great Depression, ’cause everything on that plate was struggling. The chicken was so dry I needed a permission slip to swallow it. The fries were colder than my ex’s heart. The mac and cheese? Drier than my elbows after a weekend in the desert. And the Pepsi… that Pepsi was so flat it needed CPR.
Do yourself a favor, walk to Sprouts, grab a rotisserie chicken, and pretend this never happened. Don’t go in there.
Atmosphere: 1
Food: 1
Service: 1
MLTGhost
I had a very disappointing experience at this KFC location on November 8, 2025, at approximately 9:20 PM, 40 minutes from closing.
When I pulled up to the drive-thru, I asked the employee (a man) if they had Honey BBQ chicken available. He said yes, so I began to place my order. Midway through, he suddenly interrupted me and said they were actually out of Honey BBQ. The sudden change was strange, especially since I had just been told it was available.
When I politely asked for his name for reference, the situation became uncomfortable. The line went silent for several seconds, and then a woman’s voice came on the intercom saying, “We can’t give out personal information. Is there anything else you’d like to order?”
For clarity, I never asked for anyone’s personal information like a first and last name or address—just a simple first name for reference, which is completely normal for customers, especially since employees wear name tags when serving guests inside.
The way the situation was handled felt unprofessional and evasive. I wasn’t being rude or confrontational, just trying to understand why the item suddenly became unavailable and to document who I spoke with in case I needed to follow up.
It’s frustrating to encounter this level of defensiveness over a simple question, especially as a loyal customer. I hope management reviews this incident and provides proper training on customer service, communication, and professionalism at the drive-thru. I’m also going to file a complaint to corporate, and hope changes will come to this location.
Atmosphere: 1
Food: 1
Service: 1
Jorge Valencia
It's ridiculous I placed an order of $60 on the drive thru when I get to the window I want to add a mac n cheese and they tell me they can't add it i have to go all the way around again on the drive through just to add it to my order
Service: 1
Eddie Camacho
Maria and the girl in the drive thru with reddish / pink hair are really nice
Atmosphere: 3
Food: 3
Service: 5
Alison Sanchez
It was a good experience
Atmosphere: 5
Food: 5
Service: 5
Teresa Watson
how am i supposed to eat a bowl without silverware?!
supertroopercj5
They wouldn't let me buy a 8 piece family meal because they didn't have chicken. Thats literally the only thing thay sell. Wft
Pamela Benefiel
Cashier, Allan, was eating gummies while taking orders and chicken tenders were tough. Terrible service
They seemed to have changed the cooking process. Chicken way over cooked. No difference between crispy and regular and both over cooked. The one employee rude!!
Atmosphere: 3
Food: 2
Service: 2
Casey R
Dirty. Slow service. Messed up my order. Nasty dry chicken that's been sitting under a heat lamp all day.
Atmosphere: 2
Food: 2
Service: 2
Angela Baggett
Food is NEVER fresh I call they never answer food is to salty customer service is horrible …… Let’s just say I don’t want KFC for a while until I have it like it used to be …. Not to mention management sucks the lady didn’t even wanna replace my food I had receipt and all
Paty Romero
I went to buy chicken and asked for breast, paying extra, and when I got home, they didn't give it to me. 2. The dirty floors the trash full of garbage and I can't imagine what the kitchen is like if they keep it like this where customers eat. 3. I didn't like the chicken; all the breading had fallen off, so it looked like I was just going to eat boiled chicken. 3. They didn't give me any sauce, nothing at all. I will definitely not buy from this restaurant again.
Atmosphere: 1
Food: 2
Service: 3
Mi Chiquita Preciosa
Workers are really slow. Bathroom was filthy. Lots of customers were waiting to order and pick up there food. Items were not available quick. Lots of customers were complaining.
Ordered food and paid $46 and forgot to check the order. Wanted the mash potatoes and gravy to be separate. So I got the mash potatoes with no gravy went back to ask for it and did not give it to me. Check your order every time you go to this place! Worst kfc around Riverside!
Atmosphere: 1
Food: 5
Service: 1
Man, I ordered the 5-piece chicken tender combo, and I swear KFC must’ve cooked this meal during the Great Depression, ’cause everything on that plate was struggling. The chicken was so dry I needed a permission slip to swallow it. The fries were colder than my ex’s heart. The mac and cheese? Drier than my elbows after a weekend in the desert. And the Pepsi… that Pepsi was so flat it needed CPR.
Do yourself a favor, walk to Sprouts, grab a rotisserie chicken, and pretend this never happened. Don’t go in there.
Atmosphere: 1
Food: 1
Service: 1
I had a very disappointing experience at this KFC location on November 8, 2025, at approximately 9:20 PM, 40 minutes from closing.
When I pulled up to the drive-thru, I asked the employee (a man) if they had Honey BBQ chicken available. He said yes, so I began to place my order. Midway through, he suddenly interrupted me and said they were actually out of Honey BBQ. The sudden change was strange, especially since I had just been told it was available.
When I politely asked for his name for reference, the situation became uncomfortable. The line went silent for several seconds, and then a woman’s voice came on the intercom saying, “We can’t give out personal information. Is there anything else you’d like to order?”
For clarity, I never asked for anyone’s personal information like a first and last name or address—just a simple first name for reference, which is completely normal for customers, especially since employees wear name tags when serving guests inside.
The way the situation was handled felt unprofessional and evasive. I wasn’t being rude or confrontational, just trying to understand why the item suddenly became unavailable and to document who I spoke with in case I needed to follow up.
It’s frustrating to encounter this level of defensiveness over a simple question, especially as a loyal customer. I hope management reviews this incident and provides proper training on customer service, communication, and professionalism at the drive-thru. I’m also going to file a complaint to corporate, and hope changes will come to this location.
Atmosphere: 1
Food: 1
Service: 1
It's ridiculous I placed an order of $60 on the drive thru when I get to the window I want to add a mac n cheese and they tell me they can't add it i have to go all the way around again on the drive through just to add it to my order
Service: 1
Maria and the girl in the drive thru with reddish / pink hair are really nice
Atmosphere: 3
Food: 3
Service: 5
It was a good experience
Atmosphere: 5
Food: 5
Service: 5
how am i supposed to eat a bowl without silverware?!
They wouldn't let me buy a 8 piece family meal because they didn't have chicken. Thats literally the only thing thay sell. Wft
Cashier, Allan, was eating gummies while taking orders and chicken tenders were tough. Terrible service
Atmosphere: 1
Food: 1
Service: 1
VERY SLOW.
BUT THE FOOD WAS,HOT AND DELICIOUS
Atmosphere: 3
Food: 5
Service: 2
Restaurantji Recommends
They seemed to have changed the cooking process. Chicken way over cooked. No difference between crispy and regular and both over cooked. The one employee rude!!
Atmosphere: 3
Food: 2
Service: 2
Dirty. Slow service. Messed up my order. Nasty dry chicken that's been sitting under a heat lamp all day.
Atmosphere: 2
Food: 2
Service: 2
Food is NEVER fresh I call they never answer food is to salty customer service is horrible …… Let’s just say I don’t want KFC for a while until I have it like it used to be …. Not to mention management sucks the lady didn’t even wanna replace my food I had receipt and all
I went to buy chicken and asked for breast, paying extra, and when I got home, they didn't give it to me. 2. The dirty floors the trash full of garbage and I can't imagine what the kitchen is like if they keep it like this where customers eat. 3. I didn't like the chicken; all the breading had fallen off, so it looked like I was just going to eat boiled chicken. 3. They didn't give me any sauce, nothing at all. I will definitely not buy from this restaurant again.
Atmosphere: 1
Food: 2
Service: 3
Workers are really slow. Bathroom was filthy. Lots of customers were waiting to order and pick up there food. Items were not available quick. Lots of customers were complaining.
Atmosphere: 1
Food: 1
Service: 1
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