First time visiting. Food was good but customer service of the pick up area was below par. We ordered 2 full salads to go & got the baguette that comes with a half salad. I spoke up about that & the lady still made my purchase more baguette that should have came with the full 2 salads that I ordered. I will not return to this particular location for that reason.
Atmosphere: 4
Food: 4
Service: 2
Deutschland
The Moreno Valley location has a welcoming atmosphere. I go there often since I work in the area. Mark (I believe Assistant Manager) displays outstanding hospitality skills -consistently. Genuine hospitality; he is eager to please the customer, he makes eye contact when speaking to you, respectful, quick at problem solving, great time management. I don't know Mark in a personal level, I simply value when an employee leaves such positive lasting impression with a customer.
Atmosphere: 4
Food: 4
Service: 4
Drea Bosio
This is by far my favorite Panera. The customer service they all provide is exceptional. I wish all the Paneras in the area were like this one!
Atmosphere: 5
Food: 4
Service: 5
Charlene Coggins Portis
This place has very top notch customer service, very friendly and authentic smiles unlike T-Mobile next door. I went to Panera Bread because I was hangry and had to cool down from my second bad experience from T-Mobile in 3 days. As soon as I walked in Panera Bread on July 14, 2025 around 11:00 I was greeted by a young lady with the biggest smile ever. I forgot my glasses and I couldn't believe how patient she was with me. You took my order and was very kind. I even gave a tip for her authentic self and loving what she was doing. I was kind of disappointed when asked was the tip only for her. She told me it was for everyone and she said that was fine. It was 3 tables out on the patio, 2 of them tables were being occupied by other customers. She apologized for the 3rd tables umbrella being broken. I headed for the restroom and asked the young lady at the pick up counter for the restroom code. I was greeted with another big smile. I wasn't disappointed about my tip anymore. I came out of the restroom and my food was ready. I forgot about my bad experience with T-Mobile while I was sitting there and solved my own issue. I went back to T-Mobile and told them I figured out my own issue, it was like I was talking to a stone. LOL At least, I can laugh about it. Thanks Panera Bread for the smiles and making my day Beautiful again!!!
Atmosphere: 5
Food: 5
Service: 5
Amanda Stevens
Always good food, fast and fresh. Friendly staff. Tables and chairs usually need to be wiped down, but it's no big deal.
Atmosphere: 4
Food: 5
Service: 4
Alexis S
Yummy food! Love the pick 2 bundle! I love the sip members drink benefits!
Atmosphere: 4
Food: 5
Service: 5
Zonia Parada
Showed up for an order on time. They had 3 orders ahead and said they would call me 15 minutes later they hadnt called me and the food was cold. No apology just a shrug.
Atmosphere: 1
Food: 1
Service: 1
Tim Markan
Service is a little slow but good food and clean place.
Atmosphere: 4
Food: 4
Service: 2
John Red
Dear Panera management,
I was at you location on day street in Moreno VAlley with two other guest on Black Friday 11/29/2024 1-3pm we placed our order. That process was fine, the problem was the the dinning room was extremely cold and it was very difficult to enjoy the meal when i was shaking ? The dinning rooms a/c should be adjusted to the paying guest? Who take the time to drive across town when their are many dinning options available? Especially Who want to eat at Panera Bread the a/c should not be set for the comfort of the manger or the working employees !! I will definitely consider other dining options that value the comfort of their paying guest , I hope that the restaurant manger sees this review and takes action to adjust he A/c accordingly it shouldn’t be set to freezing in a restaurant especially when its cold out side? It’s not very nice to be sitting on cold wooden chair and resting your arms on a cold table tops?? So irresponsible for management to not consider the dinning guest! Also the music should be playing holiday music or at least music ? And the fire place if that’s what that hole is above the front dinning tables is should be working and turned on ? And your front workers cashiers should be checking the hot water as it was empty? Thank you
Unfortunately I just wrote a negative review for the Panera in menifee because they never have bread at Panera bread.
Well, we went to this one because of that… and guess what??? Waiting inside for 20 mins and when we asked where the order is they said they are short on broccoli cheddar soup.
WHAT!? So when were you going to tell us? Order after order came in after us who got the soup yet we just got stiffed. Makes no sense and isn’t right at all.
I hope corporate is reading this. Panera sucks now completely overpriced and under delivered. Whoever reads this, save yourself the trouble… go somewhere else.
Matthew Sugarman
I dislike this location even though it's closer to my home. It's filthy. They are incredibly slow, and always out of items. To top it all off, this is the location where there was a homeless guy that was washing up on the tables and chairs in the back using the bathrooms as a shower and the same location where I got a cookie that had a massive hair in it and it had connected it across the entire cookie.
I drive to the location at the Riverside plaza to avoid this one.I drive to the location at the Riverside plaza to avoid this one.
Atmosphere: 2
Food: 2
Service: 2
Christian Infante
Chill and cozy <3
Atmosphere: 5
Food: 5
Service: 5
Kendra Stocklin
My daughter and I had dinner here on Halloween. Great soup and sandwiches! Lovely service and quiet for a lovely evening!
Probably the worst Panera I’ve been to. My husband and I went in for a hot drink since it’s getting colder and decided on the Madagascar vanilla latte. They had the option of iced or regular and because the picture on the screen showed the regular in a mug and because it wasn’t the iced option we assumed it was hot like I’m sure anyone else would think that too. They handed us an iced drink and because it doesn’t say “hot” there was no way we could refute it. Then my poor husband went to put it in our cup holder just excepting our loss on a hot drink and the lid broke and spilled everywhere! They gave him a dome lid and me a regular lid even though we ordered the same thing mine just had cinnamon on my whipped cream instead and anyone knows that dome lids and iced drink just don’t mix.
First time visiting. Food was good but customer service of the pick up area was below par. We ordered 2 full salads to go & got the baguette that comes with a half salad. I spoke up about that & the lady still made my purchase more baguette that should have came with the full 2 salads that I ordered. I will not return to this particular location for that reason.
Atmosphere: 4
Food: 4
Service: 2
The Moreno Valley location has a welcoming atmosphere. I go there often since I work in the area. Mark (I believe Assistant Manager) displays outstanding hospitality skills -consistently. Genuine hospitality; he is eager to please the customer, he makes eye contact when speaking to you, respectful, quick at problem solving, great time management. I don't know Mark in a personal level, I simply value when an employee leaves such positive lasting impression with a customer.
Atmosphere: 4
Food: 4
Service: 4
This is by far my favorite Panera. The customer service they all provide is exceptional. I wish all the Paneras in the area were like this one!
Atmosphere: 5
Food: 4
Service: 5
This place has very top notch customer service, very friendly and authentic smiles unlike T-Mobile next door. I went to Panera Bread because I was hangry and had to cool down from my second bad experience from T-Mobile in 3 days. As soon as I walked in Panera Bread on July 14, 2025 around 11:00 I was greeted by a young lady with the biggest smile ever. I forgot my glasses and I couldn't believe how patient she was with me. You took my order and was very kind. I even gave a tip for her authentic self and loving what she was doing. I was kind of disappointed when asked was the tip only for her. She told me it was for everyone and she said that was fine. It was 3 tables out on the patio, 2 of them tables were being occupied by other customers. She apologized for the 3rd tables umbrella being broken. I headed for the restroom and asked the young lady at the pick up counter for the restroom code. I was greeted with another big smile. I wasn't disappointed about my tip anymore. I came out of the restroom and my food was ready. I forgot about my bad experience with T-Mobile while I was sitting there and solved my own issue. I went back to T-Mobile and told them I figured out my own issue, it was like I was talking to a stone. LOL At least, I can laugh about it. Thanks Panera Bread for the smiles and making my day Beautiful again!!!
Atmosphere: 5
Food: 5
Service: 5
Always good food, fast and fresh. Friendly staff. Tables and chairs usually need to be wiped down, but it's no big deal.
Atmosphere: 4
Food: 5
Service: 4
Yummy food! Love the pick 2 bundle! I love the sip members drink benefits!
Atmosphere: 4
Food: 5
Service: 5
Showed up for an order on time. They had 3 orders ahead and said they would call me 15 minutes later they hadnt called me and the food was cold. No apology just a shrug.
Atmosphere: 1
Food: 1
Service: 1
Service is a little slow but good food and clean place.
Atmosphere: 4
Food: 4
Service: 2
Dear Panera management,
I was at you location on day street in Moreno VAlley with two other guest on Black Friday 11/29/2024 1-3pm we placed our order. That process was fine, the problem was the the dinning room was extremely cold and it was very difficult to enjoy the meal when i was shaking ? The dinning rooms a/c should be adjusted to the paying guest? Who take the time to drive across town when their are many dinning options available? Especially Who want to eat at Panera Bread the a/c should not be set for the comfort of the manger or the working employees !!
I will definitely consider other dining options that value the comfort of their paying guest , I hope that the restaurant manger sees this review and takes action to adjust he A/c accordingly it shouldn’t be set to freezing in a restaurant especially when its cold out side? It’s not very nice to be sitting on cold wooden chair and resting your arms on a cold table tops?? So irresponsible for management to not consider the dinning guest!
Also the music should be playing holiday music or at least music ? And the fire place if that’s what that hole is above the front dinning tables is should be working and turned on ? And your front workers cashiers should be checking the hot water as it was empty?
Thank you
Atmosphere: 1
Food: 5
Service: 4
Recommended dishes: Steak Sandwich of Champions
Good Soup loved the Onion dip
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
Unfortunately I just wrote a negative review for the Panera in menifee because they never have bread at Panera bread.
Well, we went to this one because of that… and guess what??? Waiting inside for 20 mins and when we asked where the order is they said they are short on broccoli cheddar soup.
WHAT!? So when were you going to tell us? Order after order came in after us who got the soup yet we just got stiffed. Makes no sense and isn’t right at all.
I hope corporate is reading this. Panera sucks now completely overpriced and under delivered. Whoever reads this, save yourself the trouble… go somewhere else.
I dislike this location even though it's closer to my home. It's filthy. They are incredibly slow, and always out of items. To top it all off, this is the location where there was a homeless guy that was washing up on the tables and chairs in the back using the bathrooms as a shower and the same location where I got a cookie that had a massive hair in it and it had connected it across the entire cookie.
I drive to the location at the Riverside plaza to avoid this one.I drive to the location at the Riverside plaza to avoid this one.
Atmosphere: 2
Food: 2
Service: 2
Chill and cozy <3
Atmosphere: 5
Food: 5
Service: 5
My daughter and I had dinner here on Halloween. Great soup and sandwiches! Lovely service and quiet for a lovely evening!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak Sandwich of Champions, Broccoli Cheddar Soup, Mediterranean Veggie
Probably the worst Panera I’ve been to. My husband and I went in for a hot drink since it’s getting colder and decided on the Madagascar vanilla latte. They had the option of iced or regular and because the picture on the screen showed the regular in a mug and because it wasn’t the iced option we assumed it was hot like I’m sure anyone else would think that too. They handed us an iced drink and because it doesn’t say “hot” there was no way we could refute it. Then my poor husband went to put it in our cup holder just excepting our loss on a hot drink and the lid broke and spilled everywhere! They gave him a dome lid and me a regular lid even though we ordered the same thing mine just had cinnamon on my whipped cream instead and anyone knows that dome lids and iced drink just don’t mix.
Atmosphere: 1
Food: 1
Service: 1
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