Gen Korean BBQ House

Here's a guy watching the parking lots who's very poorly trained and racist. I came to eat and when I got to my car I noticed a Latino man parked there and this security guard chased him away just for being Latino.

The AC is like extremely (feel like10F), I was literally freezing
Food was not fresh and a lot of them are discolored.
Dipping sauce feels like been in fridge too long that you can barely pick up the salt.
The Korean fried chicken is horrible, even worse than Kentucky fried chicken. I’m not even sure if it’s chicken
Service was ok
This has a lot of room to improve

Atmosphere: 2

Food: 1

Service: 3

Delivery driver here... Can attest to the hosting staff being very friendly and communicative about the order I was picking up. Food smelled delicious and the setting was nice. I look forward to trying the food soon!!

Atmosphere: 5

Food: 5

Service: 5

I ate there at 8 PM tonight. There was no queue, but the service was extremely poor throughout the entire process. I was eating alone, and they brought me many duplicate and incorrect dishes. There was never a server in sight, and they didn't even prepare any condiments or sauces. The staff chatted idly in front of me, constantly complaining about being tired. I waited twenty minutes for the bill, but they didn't give it to me. I went to the counter to pay myself, and when they asked for my change, I waited ten minutes without anyone giving me any. The manager and a cashier were counting tons of change in the register while I stood at the door waiting for so long! This is not professional service. I am extremely disappointed and will never go there again, as this isn't the first time this has happened. It felt like discrimination.

Service: 1

The head manager is really disrespectful. He yells at his employees and customers I saw him walking around yelling at his employees

Atmosphere: 1

Food: 2

Service: 1

Cheese Tonkatsu 3 deep fried, pork, cheesy
Honey Soy Beef Belly 3 slightly dry, slightly sweet
Pork Riblets (Korean Style) 3 medium juicy, super sweet
Marinated Beef Finger Short Rib 4 chewy, juicy
Gen Signature Yangyum Galbi 4 marinated bone-in short ribs, medium flavorful, too chewy
Premium Chadol 3 thin brisket, unmarinated, not fatty
Garlic Chicken 3 not flavorful, juicy when not overcooked
Honey Chicken 3 slightly sweet, same chicken
Cajun Shrimp 3 not that fresh, 虾线
Calamari Frits 3 deep fried stick, can't taste squid
Assorted Vegetables 2 onion, bell pepper, zucchini, pineapple
Pineapple 4 refreshing, sour sometimes
Jap Chae 2 glass noodles, not flavorful
Soondooboo Soup 3 soft tofu, spicy
Dwenjang Soup 2 firm tofu, fermented soy bean paste, spicy

Atmosphere: 4

Food: 3

Service: 4

I came for the lunch at 1115am. The meat was not good quality. The banchan (kimchi and pickled radish) tasted frozen and then thawed. The japjae noodles were perfectly cooked and the best part. The lunch AYCE is very cheap and the meal reflected it.

Atmosphere: 4

Food: 3

Service: 3

Gen Korean BBQ in Mountain View was a disappointing experience. The food was just okay, but the service was extremely off-putting. The staff made it very obvious they didn’t want to be there, and every time we asked to place an order—something that’s completely normal at a Korean BBQ—we were met with visible annoyance. No smiles, no warmth, and no effort to make the experience enjoyable. Dining out is a choice, and we spend our hard-earned money expecting at least basic hospitality. Unfortunately, this visit quickly became a regret.

Atmosphere: 3

Food: 3

Service: 1

The service is really horrible. First of all, It took us 20 minutes to get seated as the server has not arrived at the restaurant so we cannot be seated. Lame excuse. The restaurant is large but most tables are empty. The server is very reluctant to provide service, rush us to order. They delivered all the dishes at one end of the table and asked us to pass it down. It is an amazingly poor experience.

Atmosphere: 4

Food: 2

Service: 1

Very bad service and low quality of meat

Atmosphere: 2

Food: 2

Service: 1

Pretty good kbbq for the price. Decent cuts and good flavor. Service was okay considering they're so understaffed! Pretty sure they only had 2 servers for the whole place when we went. It got to a point where our group started feeling bad asking for things because those poor servers could not get a break! Despite this, everything came out pretty quick. Hoping they figure out their staffing problem.

Atmosphere: 5

Food: 5

Service: 4

We came for a lunch and they were understaffed and missing some items on the menu. Staff was super nice but management needs to hire more people when it opens.

Atmosphere: 3

Food: 4

Service: 3

Manager was kind and understanding. We were able to resolve an issue efficiently. The staff were service focused and oriented and responded asap!

Service: 5

We when arrived no one was waiting and it still took about 5 minutes to be seated because the hostess was to busy talking to a coworker about thier plans for Thanksgiving. Once we were seated it was another 25 minutes before the waiter even came to great us. The restaurant was probably 40% full so wasn't crowded at all. I will continue to go to the GEN in San jose and never visit this one again.

Atmosphere: 1

Food: 4

Service: 1

Recommended dishes: Gen Beef Bulgogi, Bulgogi

Gen Korean Barbecue delivers an experience so exceptional it borders on unforgettable. From the moment you step through the doors, the atmosphere immediately sets the tone—warm, vibrant, and polished to perfection. The space strikes an ideal balance between energetic and comfortable, creating an ambiance that makes every guest feel like they’re in for something extraordinary.

The food is nothing short of remarkable. Every cut of meat arrives impeccably fresh, richly marbled, and seasoned with such precision that each bite feels like a masterclass in flavor. The side dishes are equally impressive—thoughtfully prepared, beautifully presented, and replenished with enthusiasm. Every selection from the grill is elevated, indulgent, and consistently outstanding.

Service is where Gen Korean Barbecue truly shines. The staff manages to be attentive without hovering, knowledgeable without overwhelming, and genuinely warm in a way that enhances the entire dining experience. Plates are cleared promptly, recommendations are spot-on, and every interaction feels intentional and professional.

In every category—atmosphere, cuisine, and service—Gen Korean Barbecue surpasses expectations so thoroughly that “excellent” hardly does it justice. This is a place that transforms a simple meal into a memorable event, and it is absolutely worth revisiting again and again.

Atmosphere: 5

Food: 5

Service: 5