Gen Korean BBQ House

Had a wonderful experience with Yuli as our host!! She was so attentive and gave us great recommendations, despite it being quite busy, and offered to change our grill consistently which is always huge! The meat selection was awesome, favorites were the Spicy Calamari, honey chicken and spicy pork! Super fun and definitely will be frequenting here more often!

Atmosphere: 4

Food: 5

Service: 5

Horribly understaffed. Lots of empty tables and we had to wait 40 minutes to get a table.

Atmosphere: 1

Food: 4

Service: 1

Noe was super, excellent customer service. Thank you for the good food and excellent service.

Atmosphere: 5

Food: 5

Service: 5

A group of 5 of us came in to the mountain view location and were seated relatively quickly. It was not busy when we first got in but it progressively got busier as the time passed. It took roughly 20 minutes from the time we sat down to have someone bring our drinks and order. our first round of food came after another 20 minutes of waiting with 2 meat choices missing. as we waited one of my friends asked for a refill. they brought the wrong refill, and he requested another 4 times until after an hour of being there he was told that they had run out of his drink. Speaking of an hour, we had to wait almost 30 minutes for someone to acknowledge us for another round of food and yet another 20 to get our meat selections, with another choice missing. eventually they told us they were out of the missing 3 meat selections as well. we spent almost 3 hours here when it could have been an hour and a half. Absolutely ridiculous. At the end, they still got the check wrong. That, funny enough, was corrected immediately. Avoid this location, service was terrible.

Atmosphere: 3

Food: 3

Service: 1

I finally checked out Gen Korean BBQ in Mountain View after a friend recommended it—and wow, I’m glad I did! The food was super delicious, with tons of variety and generous portions. From the marinated beef bulgogi to the spicy pork belly, everything was full of flavor and grilled right at the table, which made the whole meal really fun and interactive.

The experience itself was definitely memorable. The staff was friendly and kept the meats and sides coming quickly. It’s a great spot if you're into all-you-can-eat Korean BBQ and enjoy that smoky, sizzling table-cooking vibe.

That said, one strange thing was that half the restaurant had its lights off, and this was around 5 PM—not sure if it was on purpose or just a random thing, but it made the place feel a bit odd and unfinished in spots. Kind of threw off the atmosphere a little, but not enough to ruin the meal.

Overall, I’d still recommend it—especially if you’re going with a group. It’s tasty, fun, and worth the visit (just maybe bring a flashlight if they’re keeping the moody lighting going 😄

Atmosphere: 2

Food: 5

Service: 4

The volume of meat was perfect!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Gen Steak 1lb, Bulgogi, Beef Belly, Beef Bulgogi

Non-Premium menu is in the QR code, we ordered everything from the premium menu and were wondering why there are only 6 items 🤣

Atmosphere: 5

Food: 5

Service: 5

food was good, plenty of options for the all-you-can eat. my friend basically cooked everything for us so I cannot comment on the difficulty of cooking correctly, but it's normal kbbq.

honestly, no complaints. the waitress was attentive and food came out quick, and we did leave full!

Atmosphere: 4

Food: 5

Service: 4

Recently, my family and I have experienced mediocre service at Jen. However, today we were pleasantly surprised to see a significant improvement. We were extremely impressed with the service provided by Wesley, Brian, and Tom, the manager. They were very attentive, polite, and courteous, and they met every need of ours. We are truly grateful for this staff. Please keep up the good work. Thank you!

Atmosphere: 5

Food: 5

Service: 5

Experience is great and our server Leah is very interactive and happy would come again.

Atmosphere: 5

Food: 5

Service: 5

I’ve had a great experience every time I have come to this restaurant. The highlight is the outstanding service provided by the incredibly responsive, courteous and hard working staff. They never seem overwhelmed by the demands of the clientele and go about their business efficiently and cheerfully. The food and ambience are great too.

Atmosphere: 4

Food: 5

Service: 5

Services was good but many of the items were not available (out of stock). For those cooked items that were available, they were frozen and reheated. Grill meat was so thinly cut that you could not taste anything. It was a disappointed meal.

Atmosphere: 3

Food: 1

Service: 4

It used to be good, but not any more… we went there in a weekday evening around 7:30pm, kfc/fried fish/sweet pancake/tab beer/double dragon/(so many I can’t remember) were sold out… btw price increased and service level reduced.

Atmosphere: 4

Food: 3

Service: 2

Consistent kbbq. Good variety and decent prices for what you get especially if ayce is your thing!

Atmosphere: 4

Food: 5

Service: 5

The guy who served us didn't care for our tables, no sodas. They so call ran out of it had warm water as a drink no ice and then he added items for our ticket that we didn't get like sodas. Im On vacation and won't be going back when I'm back in town.

Atmosphere: 2

Food: 3

Service: 1