House of Bagels

Average bagels. Diner taste coffee

Atmosphere: 1

Food: 3

Service: 5

Great bagels and I have been getting bagels here since I was in elementary school

Atmosphere: 5

Food: 5

Service: 5

They made my order wrong and the veggie cream cheese had a carrot chunk the size of the tip of my finger. Not good for the wait

Sadly the bagels had no flavor. I had a jalapeño bagel my husband had the blueberry and neither had a lot of flavor

Atmosphere: 3

Food: 1

Service: 5

We picked up a couple bagels and baked goods before our outing this morning. Service was great, the women who helped me were patient and helpful as I decided what to order. Our sandwiches were good, the coffee was great, I loved the different options for brewed coffee. The sitting area was small so we opted to eat in our car.

Atmosphere: 3

Food: 4

Service: 5

Picked up a lox bagel for a quick grab-and-go breakfast. It was delicious and I recommend.

Recommended dishes: Nova Lox Bagel

Always enjoy stopping here for fast, fresh, and tasty bagels, shmears, and sandwiches. A grateful shout out today to the proprietor who very generously said we could pay next time when I forgot my wallet, and the very kind and generous woman who simply paid for us right then and there. You both made my day and I look forward to paying it forward.

Best bagels in the area, not NY bagels, but gets close.

Food: 5

Insanely delicious bagels and fast service. I moved out of Mountain View, but miss this place so much.

Atmosphere: 4

Food: 5

Service: 5

Fresh and delicious bagels!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: blt, Plain Omelette Bagel, Lox \u0026 Plain Cream Cheese Bagel-Wich, Bacon and Egg Bagel, Bacon Egg \u0026 Cheese Bagel

Good food, good prices. Very busy on a Sunday morning.

Atmosphere: 5

Food: 5

Service: 5

Wanted to shout out Cindy for helping this East Coast girl get an order together (bagels & muffins & cream cheese) and delivered to her best friend’s house in Los Altos! I wanted a little comfort for my best friend who was out there for her Mom’s memory service and you went above and beyond! Thank you ❤️

Food: 5

Service: 5

Everyone who works here is so rude!

I was trying to order a jalapeño bagel with pesto cream cheese. I ordered from the iPad & have included screenshots. I can admit that I accidentally selected jalapeño cream cheese, because they had it abbreviated as c.c. I don't work here & I don't order bagels every day, so the abbreviation threw me off, but I should've read it more closely. Then there is a page where you select the bagel, & I clicked on "jalapeño bagel" (see photo). A few pages after that I'm on the page that says "Go half-and-half on another spread of your choosing", where I clicked on the box "/Pesto ($0.50)" (see photo). So I should've gotten a jalapeño bagel with 1/2 jalapeño cream cheese & 1/2 pesto. Instead, I got a pesto bagel with jalapeño cream cheese.

My friend asked me what I ordered & I told her, & I said I was confused because I wasn't finding any pesto in the cream cheese, but there were crunchy things in the cream cheese. I thought maybe celery? I went to the counter & nicely explained that I think there had been a mistake. Before I could finish my sentence, the worker cut me off & said that she made it how I ordered it. Then an Asian lady chimed in & told me that I made a mistake & ordered pesto bagel with jalapeño cream cheese. She did not try to understand the situation & didn't even try to see what could be done.

At that point I was almost half way done with the bagel, so I wasn't expecting a whole new one. I was hoping maybe they could give me some pesto in a little cup so that I could add it in to what was left. I was just so put off with both workers’ lack of customer service & being so rude on top of that. Why do I have to get scolded when I just spent money here?!

That's when I decided to check the iPad & re-order the same thing to see if I had ordered incorrectly, or if there was a mistake made somewhere else down the line. I saw that I had indeed selected "jalapeño bagel" & "/Pesto ($0.50)". So I paid an extra 50 cents, didn't get what I ordered, didn't have anyone try to rectify the situation & got scolded on top of that.

I went back to the counter, not looking for a fight, but just wanted to explain that there was a mistake made in my order. Really, a sincere "we're sorry about that, what can we do to fix this?" would have been really nice. I politely told the Asian lady that I think a mistake was in fact made & she replied: "so you think I'm wrong?" Wow, aggressive & overly defensive! It's not a big deal to make a mistake. Just do what you can to correct it. I told her: "I think there's an issue in your ordering system that doesn't send the orders over correctly." Then she said: "Come back tomorrow & we give you." What in the world makes you think I would ever want to come back?! What a shameless, greedy money-grabbing way to write somebody off!

I told the Asian man that he should come & look at the iPad with me. At this point the Asian lady says a bunch of stuff angrily in Vietnamese. They should want to see that & fix it, right? I shouldn't have to persuade them about this? I had to ask the Asian man 3 times to come over to the iPad so I can show him. The Asian lady made a loud sigh & the Asian man rolled his eyes & sighed before finally coming over to the iPad.

I told them that I paid extra for this. The man said: "how much extra you pay?" I replied: "I don't want any money back, but maybe someone could've apologized instead --". At this point the Asian lady cut me off & said "I'm sorry" with a large smirk on her face.

Atmosphere: 2

Food: 3

Service: 1

The bagels here are fresh and tasty! I ordered the bacon omelette bagel sandwich and it went down well! It was delicious! It can get a little busy and noisy so be aware of that if you want to sit and eat. Otherwise great little spot! 😎

Atmosphere: 5

Food: 5

Service: 5

EXQUISITE lox and cream cheese 🥯 sandwich and ☕ and their prices haven't risen in about ten years! Show up ASAP before everyone else finds this succulent and thrifty 🥯☕!

Best lox and cream cheese sandwich bagel 🥯 in the Silicon Valley!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Nova Lox Bagel