House of Bagels

Everyone who works here is so rude!

I was trying to order a jalapeño bagel with pesto cream cheese. I ordered from the iPad & have included screenshots. I can admit that I accidentally selected jalapeño cream cheese, because they had it abbreviated as c.c. I don't work here & I don't order bagels every day, so the abbreviation threw me off, but I should've read it more closely. Then there is a page where you select the bagel, & I clicked on "jalapeño bagel" (see photo). A few pages after that I'm on the page that says "Go half-and-half on another spread of your choosing", where I clicked on the box "/Pesto ($0.50)" (see photo). So I should've gotten a jalapeño bagel with 1/2 jalapeño cream cheese & 1/2 pesto. Instead, I got a pesto bagel with jalapeño cream cheese.

My friend asked me what I ordered & I told her, & I said I was confused because I wasn't finding any pesto in the cream cheese, but there were crunchy things in the cream cheese. I thought maybe celery? I went to the counter & nicely explained that I think there had been a mistake. Before I could finish my sentence, the worker cut me off & said that she made it how I ordered it. Then an Asian lady chimed in & told me that I made a mistake & ordered pesto bagel with jalapeño cream cheese. She did not try to understand the situation & didn't even try to see what could be done.

At that point I was almost half way done with the bagel, so I wasn't expecting a whole new one. I was hoping maybe they could give me some pesto in a little cup so that I could add it in to what was left. I was just so put off with both workers’ lack of customer service & being so rude on top of that. Why do I have to get scolded when I just spent money here?!

That's when I decided to check the iPad & re-order the same thing to see if I had ordered incorrectly, or if there was a mistake made somewhere else down the line. I saw that I had indeed selected "jalapeño bagel" & "/Pesto ($0.50)". So I paid an extra 50 cents, didn't get what I ordered, didn't have anyone try to rectify the situation & got scolded on top of that.

I went back to the counter, not looking for a fight, but just wanted to explain that there was a mistake made in my order. Really, a sincere "we're sorry about that, what can we do to fix this?" would have been really nice. I politely told the Asian lady that I think a mistake was in fact made & she replied: "so you think I'm wrong?" Wow, aggressive & overly defensive! It's not a big deal to make a mistake. Just do what you can to correct it. I told her: "I think there's an issue in your ordering system that doesn't send the orders over correctly." Then she said: "Come back tomorrow & we give you." What in the world makes you think I would ever want to come back?! What a shameless, greedy money-grabbing way to write somebody off!

I told the Asian man that he should come & look at the iPad with me. At this point the Asian lady says a bunch of stuff angrily in Vietnamese. They should want to see that & fix it, right? I shouldn't have to persuade them about this? I had to ask the Asian man 3 times to come over to the iPad so I can show him. The Asian lady made a loud sigh & the Asian man rolled his eyes & sighed before finally coming over to the iPad.

I told them that I paid extra for this. The man said: "how much extra you pay?" I replied: "I don't want any money back, but maybe someone could've apologized instead --". At this point the Asian lady cut me off & said "I'm sorry" with a large smirk on her face.

Atmosphere: 2

Food: 3

Service: 1

Best bagels in town. The bagels have gradually gotten smaller over time.

Atmosphere: 5

Food: 4

Service: 5

Really great little bagel place. Good food and bakery products

Atmosphere: 5

Food: 5

Service: 5

Got a jalapeno bagel with low-fat plain cream cheese. Bagel was chewy and the amount of schmear was just right. I ordered for pickup and it was ready by the scheduled time! The store itself is relatively small, so I took it to go.

Atmosphere: 5

Food: 5

Service: 5

The service is fantastic - very attentive and helpful employers, the food is delicious, Esp. The breakfast omelette bagels, and the individual bagels themselves are quite addictive.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bacon Egg & Cheese

It used to be my go to bagel place but the quality is much worse now. The bagel is all burnt and they just use knifes to scratch out the burnt part and still give me the sandwich

Atmosphere: 3

Food: 1

Service: 1

Recommended dishes: Bacon Egg & Cheese

Our go to spot for delicious egg salad on

Atmosphere: 5

Food: 5

Service: 5

I’ve been here many times and their food is always amazing. It’s also in a very nice location and the staff is very friendly

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Asiago Cheese

Kid-friendliness: They have awesome cookies for kids.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Western

The best bagel in the area, hands down! Fair pricing and quality ingredients. They make an excellent sandwich too!

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Turkey Bagel, Turkey Avocado, Western

good food and good service,

Atmosphere: 5

Food: 5

Service: 5

Bacon cheddar omelette on jalapeño cheddar bagel. Excellent. Highly recommend.

Atmosphere: 4

Food: 5

Service: 5

Best bagels place in the area

Atmosphere: 5

Food: 5

Service: 5

Good staf and good response for customers and dashers ❤️

Hands down best bagel place in Bay Area!(esp for vegetarians)Also the best House of bagels outlet too amongst all other HOB outlets here.Rich variety, great quality of both bagels and cream cheese type! People running the place are extremely friendly and patient with your confusion to decide your order lol!Seating is not ideal but bagels are as best as they come :)Top favourites-1. Veggie bagel-which (without sprouts and olives) with Jalapeño cheddar bagel and garlic herb cream cheese2. Pesto bagel - best! Runs out super quick3. Veggies cream cheese + garlic herb cream cheese combo in everything bagel4. Tuna melt - Jalapeño cheddar bagel with (for non vegetarians) - liked by my partner!I always forget to take pictures of the food and place when I go here only because I just can’t wait to gobble them :DWill post some next time!