I love jamba juice I just wish they'll be a way to use less plastic:)
brocli man
Refused to take a gift card that I had which doesn’t expire (they said they no longer take this type). Went to a different location and they accepted it just fine, and had $2 cheaper smoothies. Don’t go here!
Alejandra Valle
Staff are extremely slow! They don't even welcome the customers in. They're rude when they give you the order. Horrible service!
Marwen Zaiter
The rudest staff you’ll ever come across! No matter how many pple complained, they still kept these gangstaz as servers. Why would you spend money to be disrespected? And, if God forbid, you order an O.J make sure you call ahead of time to see if they started cleaning up the “machine” or not yet, they’ll take your order, have you wait 10/15 min, then they’ll call your name and say that they started cleaning the machine and won’t be able to get your order. This has been going on for YEARS, it’s not the first time. They all look bored and hostile, they try to act like they don’t see you or busy when you walk in, you can go to all Jamba juices in the COUNTRY and you’ll never see that anywhere - it’s just this “El Monte” location, horrible horrible place and staff.
Rikyah Brown
Amazing and friendly staff. Delicious smoothies. Highlight of my day. Taking a break because of my A1C 😂. But believe me, I will be back!
Janet McDougall
I went in to order one small mango smoothie, and the lady who I assume is the manager was very unhelpful. Not only is she extremely loud & bossy, but she also does nothing! On multiple occasions, I have seen the other employees working their butts off in the front while it's busy, only to see her walk out with a smoothie in hand and start bumbling around. This is absolutely not fair to the employees who actually do their job, and she has to be talked to. As a long time customer, this is very disheartening to see, as I've seen the previous managers be hardworking, helpful, and kind people. Please do better when choosing people to hire to run your store.
Tone Rivera
Cashier needs better training on the Cointerfit detector pen. Passed on my cash because she is not properly trained. I would post the pictures in their gallery... What an embarrassment... UPDATE. It was the assistant General Manager and when I spoke to her about it she became annoyed and condescending. All you need to do is test her and you can see she is not trained for her position. It's sad
Anastasiya Kan
I read all the reviews and was initially apprehensive about visiting this place, but overall, it turned out to be much better than I expected. The two staff members working there tonight were friendly, and I noticed one of them provided a very detailed response to another customer's questions. However, I didn't like the smell in the cafe—it was quite unpleasant. Additionally, it would be great if the waiting time could be improved, as I had to wait 10 minutes just for a cup of orange juice.
Ven Reddy
People didn't care i was in there. Eventually I figured out you have to order using tablet device. Didn't know they stopped taking orders manually.
Atmosphere: 1
Food: 3
Service: 2
Abhishree Shetty
I have liked Jamba Juice’s Orange juice in the past, and hence decided to get one at the Mountain View branch. I was running a little late and reached at 7:59pm when the store was supposed to close at 8pm. I agree I reached at the closing time which is not good. There was a guy at the store who closed the door at my face. I tried knocking, he looked at me and pretended to see past me. Extremely rude & disrespectful service to customers. If you needed to close a minute early, you could just tell me that you’re closed instead of slamming the door at my face. Will never go to this branch again.
*I received a response from the owner, I wanted to see if my issue was addressed and I ordered again today (June 29th). I received my bowl and was happy with the improvement ?. My bowl was filled and not half empty, my extra ingredients were added, waffle pieces were bite sized ??. I am very happy with the results and will continue to be a loyal customer as long as they continue to fill my orders with care.
Review - June 20th | This location is literally three minutes from my residence. For a bowl they charge you about $12.50 and can be more if you add more ingredients to your bowl.
This location just can't keep it together. Sometimes my bowls are half full which is a rip-off or my added on ingredients don't get added to the bowl which is also a rip-off, I've paid the full price several times.
This will be my last time supporting this location and I can clearly see this location is having trouble keeping patrons happy. If you the employees would just follow what is on the order ticket and actually fill the bowls properly, you would have happier customers.
Today again, I paid for added on granola but the extra granola NEVER made it into my bowl at ALL. The waffle wasn't even pieced in chunks. I literally ate three HUGE pieces of waffle instead of 6 to 8 pieces. The bananas were added good grief. What I don't understand is, I went in to pick up the order and it wasn't busy at all. STOP rushing and carefully fill your orders?! ?
Atmosphere: 5
Food: 5
Service: 5
Alyssa Kruse
i love jamba juice, but everytime i've been to this location this past year the staff have been cold, rude, and unhelpful. i don't know why- other locations are great but not this one.
Atmosphere: 3
Food: 4
Service: 1
Lisa Neuman
When did Jamba Juice prices go up to $7-12 each? What!?!? This visit may be our last because of the prices, which is sad to say with the hot summer months still ahead. For the same price as one $12 Jamba Juice, I can buy ingredients to make 4-6 smoothies at home.
There were two employees in the store, the fewest I'd ever seen at any Jamba Juice. Neither offered any greeting. And there wasn't the option to order from a human. The only option was the kiosk, which I suppose also assumes that no one is paying with cash anymore. Hmm.
There was no atmosphere. It was very quiet, just a bunch of groups huddled in different spots waiting for their orders, then leaving. I remember Jamba Juice stores feeling welcoming and lively, which was absent here.
The smoothies tasted great, though they could have been blended for another 10-20 seconds so that we weren't getting our straws blocked by unblended chunks of fruit. Even if they were blended perfectly, the prices will keep me away.
Parking: We were there at about 11am, before any lunch rush, and there was plenty of parking.
Atmosphere: 2
Food: 4
Service: 2
Jimit Pandya
The orange dream machine was tasty but it really wasn’t anything with fresh oranges. Would have loved to see more fresh juices vs artificially flavored drinks ?
Atmosphere: 5
Food: 3
Service: 3
Frank Li
Horrendous service. I placed a mobile order and only after I arrived do they tell me that they’re missing ingredients. Then they make me wait another 15 minutes before I can get my refund. What a completely waste of time.
I love jamba juice I just wish they'll be a way to use less plastic:)
Refused to take a gift card that I had which doesn’t expire (they said they no longer take this type). Went to a different location and they accepted it just fine, and had $2 cheaper smoothies. Don’t go here!
Staff are extremely slow! They don't even welcome the customers in. They're rude when they give you the order. Horrible service!
The rudest staff you’ll ever come across!
No matter how many pple complained, they still kept these gangstaz as servers.
Why would you spend money to be disrespected?
And, if God forbid, you order an O.J make sure you call ahead of time to see if they started cleaning up the “machine” or not yet, they’ll take your order, have you wait 10/15 min, then they’ll call your name and say that they started cleaning the machine and won’t be able to get your order. This has been going on for YEARS, it’s not the first time. They all look bored and hostile, they try to act like they don’t see you or busy when you walk in, you can go to all Jamba juices in the COUNTRY and you’ll never see that anywhere - it’s just this “El Monte” location, horrible horrible place and staff.
Amazing and friendly staff. Delicious smoothies. Highlight of my day. Taking a break because of my A1C 😂. But believe me, I will be back!
I went in to order one small mango smoothie, and the lady who I assume is the manager was very unhelpful. Not only is she extremely loud & bossy, but she also does nothing! On multiple occasions, I have seen the other employees working their butts off in the front while it's busy, only to see her walk out with a smoothie in hand and start bumbling around. This is absolutely not fair to the employees who actually do their job, and she has to be talked to. As a long time customer, this is very disheartening to see, as I've seen the previous managers be hardworking, helpful, and kind people. Please do better when choosing people to hire to run your store.
Cashier needs better training on the Cointerfit detector pen. Passed on my cash because she is not properly trained. I would post the pictures in their gallery... What an embarrassment... UPDATE. It was the assistant General Manager and when I spoke to her about it she became annoyed and condescending. All you need to do is test her and you can see she is not trained for her position. It's sad
I read all the reviews and was initially apprehensive about visiting this place, but overall, it turned out to be much better than I expected. The two staff members working there tonight were friendly, and I noticed one of them provided a very detailed response to another customer's questions. However, I didn't like the smell in the cafe—it was quite unpleasant. Additionally, it would be great if the waiting time could be improved, as I had to wait 10 minutes just for a cup of orange juice.
People didn't care i was in there. Eventually I figured out you have to order using tablet device. Didn't know they stopped taking orders manually.
Atmosphere: 1
Food: 3
Service: 2
I have liked Jamba Juice’s Orange juice in the past, and hence decided to get one at the Mountain View branch. I was running a little late and reached at 7:59pm when the store was supposed to close at 8pm. I agree I reached at the closing time which is not good. There was a guy at the store who closed the door at my face. I tried knocking, he looked at me and pretended to see past me. Extremely rude & disrespectful service to customers. If you needed to close a minute early, you could just tell me that you’re closed instead of slamming the door at my face. Will never go to this branch again.
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
UPDATE | June 29th, 2024‼️
*I received a response from the owner, I wanted to see if my issue was addressed and I ordered again today (June 29th). I received my bowl and was happy with the improvement ?. My bowl was filled and not half empty, my extra ingredients were added, waffle pieces were bite sized ??. I am very happy with the results and will continue to be a loyal customer as long as they continue to fill my orders with care.
Review - June 20th | This location is literally three minutes from my residence. For a bowl they charge you about $12.50 and can be more if you add more ingredients to your bowl.
This location just can't keep it together. Sometimes my bowls are half full which is a rip-off or my added on ingredients don't get added to the bowl which is also a rip-off, I've paid the full price several times.
This will be my last time supporting this location and I can clearly see this location is having trouble keeping patrons happy. If you the employees would just follow what is on the order ticket and actually fill the bowls properly, you would have happier customers.
Today again, I paid for added on granola but the extra granola NEVER made it into my bowl at ALL. The waffle wasn't even pieced in chunks. I literally ate three HUGE pieces of waffle instead of 6 to 8 pieces. The bananas were added good grief. What I don't understand is, I went in to pick up the order and it wasn't busy at all. STOP rushing and carefully fill your orders?! ?
Atmosphere: 5
Food: 5
Service: 5
i love jamba juice, but everytime i've been to this location this past year the staff have been cold, rude, and unhelpful. i don't know why- other locations are great but not this one.
Atmosphere: 3
Food: 4
Service: 1
When did Jamba Juice prices go up to $7-12 each? What!?!? This visit may be our last because of the prices, which is sad to say with the hot summer months still ahead. For the same price as one $12 Jamba Juice, I can buy ingredients to make 4-6 smoothies at home.
There were two employees in the store, the fewest I'd ever seen at any Jamba Juice. Neither offered any greeting. And there wasn't the option to order from a human. The only option was the kiosk, which I suppose also assumes that no one is paying with cash anymore. Hmm.
There was no atmosphere. It was very quiet, just a bunch of groups huddled in different spots waiting for their orders, then leaving. I remember Jamba Juice stores feeling welcoming and lively, which was absent here.
The smoothies tasted great, though they could have been blended for another 10-20 seconds so that we weren't getting our straws blocked by unblended chunks of fruit. Even if they were blended perfectly, the prices will keep me away.
Parking: We were there at about 11am, before any lunch rush, and there was plenty of parking.
Atmosphere: 2
Food: 4
Service: 2
The orange dream machine was tasty but it really wasn’t anything with fresh oranges. Would have loved to see more fresh juices vs artificially flavored drinks ?
Atmosphere: 5
Food: 3
Service: 3
Horrendous service. I placed a mobile order and only after I arrived do they tell me that they’re missing ingredients. Then they make me wait another 15 minutes before I can get my refund. What a completely waste of time.
Atmosphere: 1
Food: 1
Service: 1
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