KFC

2609 Charleston Rd, Mountain View
(650) 968-8866

Recent Reviews

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Deangebro99

I arrived at the drive through for a lunch break, was ignored and had to go in store instead. Don't recommend this location

Atmosphere: 1

Food: 3

Service: 1

Gabriel

Girl on the phone refused to acknowledge her mistake of not giving my family a receipt for an order they placed. And not only that but she refused to correct the mistake by giving us the biscuits we paid for and trying to shift the blame on us and doing so in a completely unprofessional manner. She hung up on me and when I tried calling back the phone kept going straight to voicemail. Long story short, avoid this place. The leadership is severely lacking as the team shows clear incompetency and lack of manners for the people that keep their doors open. Girl who hung up on me, your paycheck came from my family’s order as well as many others and your attitude dishonors that hard earned money. Shame on you.

Atmosphere: 1

Food: 1

Service: 1

S. Mahoni

Iconic dining room. Food & Staff are nice.

Atmosphere: 5

Food: 5

Service: 5

Lorenso Chavez

I ordered my food through the app but when i got to the drive thru apparently “the order just showed up on the screen” is what I was told but mind you I placed the order 5 minutes before showing up. On top of that I was then told to wait in the front and they will bring the food out to me because it is not ready. I had no issue until I waited literally 10 minutes outside and nothing. So much for “bringing it out” I had to walk in and get my food and to make things worse there were no utilities to eat my bowl nor straws for my 2 drinks. Absolutely ridiculous and who ever prepared my order didn’t sign their name on it like there supposed to so unfortunately I cant name specifically who didn’t do it. Horrible experience overall there must be some good employees and some bad but the ones from june 16 from 5pm -6pm all horrible.

Atmosphere: 1

Food: 2

Service: 1

Kevin Z

I’d like to give a 5 star review to Valeria who was very good at upselling me on the new deep fried strawberry cream poppers. Unfortunately there were none available to me at the time which (had to wait like 25 min) is probably indicative of how good they are. Will try them next time

Food: 5

Service: 5

Becca Wright

I love a Good KFC. I ordered a 2 piece Crispy. It came with A Mash and 1 Biscuit.

Chicken was cooked to perfection. Mash potatoes, too. But the Biscuit. The Biscuit maker takes Pride!
The staff are always smiling and greeted you. Great crew!
Enjoyed a quick lunch, here!
And clean. Plenty of restroom stalls.

No photos. Ate it. lol

Atmosphere: 5

Food: 5

Service: 5

Minsup Kim

OK food but terrible service: they consistently make mistakes with takeouts, like switching your mac and cheese to a gravy and not including your soda (both of which were clearly in the receipt)

Do not go and get scammed unless they significantly improve the quality of service.

Atmosphere: 3

Food: 4

Service: 1

Xe Tuife

Counter Service good!

raman judge

employee not good behavior everyday every time rudely behavior

Service: 1

Kinny Kohli

Decent restaurant with an awesome staff. I went for a drink and their systems were down. The staff member (Mario) instead of focusing on the system being down as a reason to not take the order, offered it on the house. THIS is what customer centricity looks like!

Atmosphere: 5

Food: 5

Service: 5

Anna Pickering

Still closed at 10.30am however, previous experience with staff was awesome and food was excellent!

Atmosphere: 4

Food: 5

Service: 4

Rahul Gore

Very underrated place. The service is prompt and friendly, prices reasonable, and the food is GOOD (fresh and well cooked chicken, tasty sauces). Hopefully, they keep it up!

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Chicken Sandwich, Fried Chicken

Ryu

I was promised 50 male strippers one of those being Colonel Sanders himself and I am very disappointed as I did not receive this upon my entry. I was looking forward to getting greasy with the man himself but alas KFC has crushed my dreams.

Atmosphere: 1

Food: 1

Service: 1

Jasmine Austin

The food here is nasty. I think they are cooking the chicken and the fish in the same oil. The chicken tasted just like fish. This is cross contamination, what if someone is allergic to fish. Also felt very rushed when placing my order

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Chicken Sandwich, Fried Chicken

Claudia Maldonado

Very delicious chicken at this KFC place, very good customer service.

Atmosphere: 5

Food: 5

Service: 5

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