Subway
2500 W El Camino Real Suite A, Mountain View
(650) 559-7827
Recent Reviews
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I had a disappointing experience at this Subway. The subs were not made properly—there was barely any sauce, and it wasn’t spread evenly like it usually is. Before ordering, I specifically asked about the combo and was told I could proceed. But during billing, I was charged separately for the drink. When I asked about it, I was told the order wasn’t considered a combo after all. This lack of clarity and care made the visit frustrating.
Atmosphere: 1
Food: 1
Service: 1
They kept declining my online order because they did not want to honor the advertise special. The order would go through and when they receive it they would straight void or cancel it. Contacting corporate & making it my business to report them bad business practice . Don’t be a participating location if you aren’t going to honor it
Atmosphere: 1
Food: 1
Service: 1
The food was fine for a Subway. But the staff was racist and made my fiancée and I uncomfortable. This was the worst treatment I have experienced at a fast food/restaurant. I won't go into any details, but I recommend staying away from this location.
Atmosphere: 1
Food: 3
Service: 1
Ordered the buy one get one free on the app. I had a BLT, asked for extra bacon, paid for that but when I got the sandwich home there was hardly any bacon on it. The other sandwich was the number 20 also with lots of extras but that one also had almost nothing on it and was as light as the BLT. Places need to stop hiring the token minority and get people that will actually pay attention to what they're doing, either they can't read or they're doing it on purpose (and relax I'm also a minority) Will never go back to this dump
Food: 1
They didn’t tell me until I was about to purchase my food that they did not accept their own coupons. Felt very rude.
I come in here at night. The two girls who work here-their service is extremely poor. When I ask for a ham or turkey sub- they are to lazy to open the meat up and spread it out on 1/2 of the bread. They just dump it on the sandwich in a big blob. Horrible service!!
Atmosphere: 4
Food: 4
Service: 1
I didn’t quite catch her name but the person who made my sandwich she kept skimping with it, I asked for banana peppers and she only gave me 2 when I asked her extra she gave me a dirty look and only gave me one extra
Placed an order via the app. The app offered me a buy one get one free offer. Placed my order and paid. Drove to the restaurant. The restaurant decided to cancel my order without telling me as they don't accept promotion offers, even ones I didn't ask for, but the app offered.
Atmosphere: 1
Food: 1
Service: 1
I ordered a protein bowl through the Subway app, and the experience at the store was absolutely unacceptable. When I walked in to pick up my order and tried to confirm it, the employee rudely snapped at me, telling me not to instruct him and that he would follow the order himself. His attitude was completely uncalled for.
On top of that, he refused to add extra vegetables when I politely asked and then completely forgot the double meat I had paid for. When I reminded him, he complained that the bowl was too full! This is beyond frustrating – I can’t believe this is the level of service Subway is providing. Extremely disappointed and angry about how I was treated.
Atmosphere: 1
Food: 1
Service: 1
I ordered thru the app 2x and they keep cancelling my order this is not the way to do a business do not order here thru the app because they will cancel
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The restaurant said it was not included in the Bogo discount. I can accept that but why do I have to deal with the refund process? Also, if franchise owners are rejecting orders on their own initiative, why do you have a mobile app? This is not behavior befitting a professional brand. I wasted my points. You wasted my time. I will also write a Google review for this location.
Atmosphere: 1
Food: 1
Service: 1
Like any other subway
Atmosphere: 3
Food: 3
Service: 3
Good spot to get a tuna sub. Have been to this location regularly throughout the last few years and was never disappointed.
Atmosphere: 3
Food: 4
Service: 4
Very nice people running the place.
Atmosphere: 4
Food: 4
Service: 4
Ordered a salad box and they only filled 20% of the box and refused to add more spinach. Staff very unfriendly. Ended up still hungry
Atmosphere: 1
Food: 1
Service: 1
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