Just waited about 2 hours in the drive thru. Couldn't even leave if I wanted. Like the previous comment said, management did not prepare for the spongebob meal. I ordered online and they ran out of several of the items that I already paid for. I felt bad for the crew as well. They had to be overwhelmed and in sure had some cranky customers. The guy at the window was so nice and super calm. He did better then I would have. They definitely should have had more staff atleast the first few days of this promotion. For spending $65 on 3 meals, I am very disappointed.
Edit: spoke to burger king via contact info provided on their app. They refuse to give me a refund and said they can only give me a coupon. I don't want to return and its upsetting that they did not give me a refund for missing items. Beware!!! DO NOT ORDER ONLINE if they mess up you will not get a refund.
Atmosphere: 1
Food: 2
Service: 1
robertvansteinshwaga
Place is absolutely terrible. 20+ mins to make three items. No drinks just three small items. Wont be back.
Service: 1
Pravin Mawade
These people just takes forever time to give a burger. They took 25 mins to give me a burger.
Hugo Olmedo
Def not prepared for the increased influx of people for the SpongeBob SquarePants promotion. Extremely long wait, felt bad for the staff you could clearly see they were overwhelmed with the amount of orders. They ran out of items that were part of this promotion. Didn't even give me my complete order. Everything was cold by the time we got it. Didn't assemble the Box just gave it to me. I put it together in the car. Definitely not prepared for this. Definitely ruined the excitement about getting the themed meal. I had to go back inside to get the missing items . Management could have done better to prepare the team with maybe more personnel and more items
Atmosphere: 2
Food: 2
Service: 1
Dylan Conklin
The atmosphere was a little rough, but I have to hand it to one of the employees (I think his name was Andres?) with his exceptional customer service. Thank you for the filling whooper!
Atmosphere: 2
Food: 5
Service: 4
Kristy Randolph
I went to this location today and had the worst experience ever. I waited at the drive through for 5 min and when I asked for service was greeted with bad attitude and crazy replies. I instead went inside to find the same disrespect and attitude from Brianna. I purchased nothing and will be contacting the general manager tomorrow because it was completely unacceptable.
Service: 1
Kassie McCurtis
I want to give Bre a big shout-out for making my experience pleasant when ordering. She was nice, smiled, and her customer service shouldn't go unnoticed in the work environment. Thanks Bre for everything!
Atmosphere: 3
Food: 3
Service: 5
Roselyn Yu
Tables and booths not a good area I mean the neighborhood Boulder Hwy and Tropicana Ave beside Del Taco Chevron and Albertsons and more at Boulder Crossing strip mall
Atmosphere: 3
Food: 3
Service: 3
Time 4 Dirt
When we arrived we noticed a gentleman waiting at the counter looking at the menu board. Ordering at the counter at this location is taboo or so they will make you feel. We ordered at kiosk. The gentleman says fairly loudly excuse me can I order?! Employee says you can use kiosk or wait for me. Gentleman waits for another 6 minutes before employee finally comes to take his order. This place could really use an attitude adjustment.
Atmosphere: 2
Food: 4
Service: 1
Kyla Bechtold
I’m having a really rough day and really wanted 12 count chicken fries and opened my bag to discover only 8. Not angry, just was really looking forward to that 12 count chicken fries
Had ordered the new brisket and they didn't even put brisket on our burgers, we were missing multiple items, and when my husband went back to get the burgers fixed they fought with him. He only got 1 burger fixed and nothing else. Will never go there again.
Atmosphere: 1
Food: 1
Service: 1
Dhamian Bowles
Uber eats driver got an order at 9 and they said they were closed
Tony E
Bad service over all, the manager has no customer service skills and it seems that one male employee follows the traits of the manager. But the food is ok at least
Atmosphere: 2
Food: 2
Kimberly Stephens
The service was extremely poor. Nobody greeted us, not a word spoken to us, we had to use the kiosk when there was actually a person behind the counter doing nothing but wouldn't take our order. $48 later, and it was the worst burger I have ever eaten at Burger King. Im surprised I didn't have to make the food although it would have been a whole lot better. The quality of meat was disappointing, and the excessive mayo had to be wiped off. The last 2 visits to burgerking was extremely disappointing. The visits were 2 different locations. Note to self... don't waste your money or time at Burgerking. The quality and service are far from what they used to be.
Atmosphere: 1
Food: 1
Service: 1
Mari M
Love that they have the impossible burger!!! They make it so good every time!!! 😋
Burger King is my new go-to for fast food, since the Habit discontinued their impossible burger.
Just waited about 2 hours in the drive thru. Couldn't even leave if I wanted. Like the previous comment said, management did not prepare for the spongebob meal. I ordered online and they ran out of several of the items that I already paid for. I felt bad for the crew as well. They had to be overwhelmed and in sure had some cranky customers. The guy at the window was so nice and super calm. He did better then I would have. They definitely should have had more staff atleast the first few days of this promotion. For spending $65 on 3 meals, I am very disappointed.
Edit: spoke to burger king via contact info provided on their app. They refuse to give me a refund and said they can only give me a coupon. I don't want to return and its upsetting that they did not give me a refund for missing items. Beware!!! DO NOT ORDER ONLINE if they mess up you will not get a refund.
Atmosphere: 1
Food: 2
Service: 1
Place is absolutely terrible. 20+ mins to make three items. No drinks just three small items. Wont be back.
Service: 1
These people just takes forever time to give a burger. They took 25 mins to give me a burger.
Def not prepared for the increased influx of people for the SpongeBob SquarePants promotion. Extremely long wait, felt bad for the staff you could clearly see they were overwhelmed with the amount of orders. They ran out of items that were part of this promotion. Didn't even give me my complete order. Everything was cold by the time we got it. Didn't assemble the Box just gave it to me. I put it together in the car. Definitely not prepared for this. Definitely ruined the excitement about getting the themed meal. I had to go back inside to get the missing items . Management could have done better to prepare the team with maybe more personnel and more items
Atmosphere: 2
Food: 2
Service: 1
The atmosphere was a little rough, but I have to hand it to one of the employees (I think his name was Andres?) with his exceptional customer service. Thank you for the filling whooper!
Atmosphere: 2
Food: 5
Service: 4
I went to this location today and had the worst experience ever. I waited at the drive through for 5 min and when I asked for service was greeted with bad attitude and crazy replies. I instead went inside to find the same disrespect and attitude from Brianna. I purchased nothing and will be contacting the general manager tomorrow because it was completely unacceptable.
Service: 1
I want to give Bre a big shout-out for making my experience pleasant when ordering. She was nice, smiled, and her customer service shouldn't go unnoticed in the work environment. Thanks Bre for everything!
Atmosphere: 3
Food: 3
Service: 5
Tables and booths not a good area I mean the neighborhood Boulder Hwy and Tropicana Ave beside Del Taco Chevron and Albertsons and more at Boulder Crossing strip mall
Atmosphere: 3
Food: 3
Service: 3
When we arrived we noticed a gentleman waiting at the counter looking at the menu board. Ordering at the counter at this location is taboo or so they will make you feel. We ordered at kiosk. The gentleman says fairly loudly excuse me can I order?! Employee says you can use kiosk or wait for me. Gentleman waits for another 6 minutes before employee finally comes to take his order. This place could really use an attitude adjustment.
Atmosphere: 2
Food: 4
Service: 1
I’m having a really rough day and really wanted 12 count chicken fries and opened my bag to discover only 8. Not angry, just was really looking forward to that 12 count chicken fries
Restaurantji Recommends
Had ordered the new brisket and they didn't even put brisket on our burgers, we were missing multiple items, and when my husband went back to get the burgers fixed they fought with him. He only got 1 burger fixed and nothing else. Will never go there again.
Atmosphere: 1
Food: 1
Service: 1
Uber eats driver got an order at 9 and they said they were closed
Bad service over all, the manager has no customer service skills and it seems that one male employee follows the traits of the manager. But the food is ok at least
Atmosphere: 2
Food: 2
The service was extremely poor. Nobody greeted us, not a word spoken to us, we had to use the kiosk when there was actually a person behind the counter doing nothing but wouldn't take our order. $48 later, and it was the worst burger I have ever eaten at Burger King. Im surprised I didn't have to make the food although it would have been a whole lot better. The quality of meat was disappointing, and the excessive mayo had to be wiped off. The last 2 visits to burgerking was extremely disappointing. The visits were 2 different locations.
Note to self... don't waste your money or time at Burgerking. The quality and service are far from what they used to be.
Atmosphere: 1
Food: 1
Service: 1
Love that they have the impossible burger!!! They make it so good every time!!! 😋
Burger King is my new go-to for fast food, since the Habit discontinued their impossible burger.
Atmosphere: 5
Food: 5
Service: 5
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