Chipotle Mexican Grill

I would normally go to a more authentic Mexican restaurant in Napa, or even a taco truck because of the vast options we have locally, but today I was with my old pal Scott Boatwright and he wanted to go to Chipotle...go figure! Well, we went there and had some pretty amazing tacos, and the frijoles refitos were ...spectacular!
5 stars ☆☆☆☆☆

Food: 5

Service: 5

The manager Rafael is by far one of the hardest working people. Great food, clean, great atmosphere overall.

Atmosphere: 5

Food: 5

Service: 5

Great to get vegan options, unfortunately all I tasted was salt. The amount of salt was such a turn off, not sure if I would go back.

Atmosphere: 3

Food: 3

Service: 3

I placed my order for a burrito bowl with meat, beans, cheese, and rice. When Ana began preparing it, she was only giving half scoops for each portion. I politely asked if she could please fill the scoops all the way, but she told me that was the “standard portion size” and that if I wanted more, I’d have to pay extra for double portions.

There is absolutely no way that what I received was worth $13.65. (Photos attached.) The bowl wasn’t even half full… As someone who works in healthcare and only gets a short lunch break, I depend on a decent meal to get me through long shifts until 8 or 9 p.m. This was extremely disappointing.

Chipotle really needs to step it up and stop penny-pinching. I know portion sizes have been shrinking for a while, but I didn’t realize how bad it’s gotten until now.

Atmosphere: 1

Food: 1

Service: 1

Absolutely horrible never coming here again. Incredibly rude workers and they barely put any toppings on. When you ask for a little more they’re complete jerks and tell you that you need to pay more. Pay more for what you barely put any food on in the first place? Never ever coming back here again

Atmosphere: 1

Food: 1

Service: 1

I’ve been going to this chipotle consistently but today 10/10 was the last time. The lobby is consistently dirty with food scraps on the floor and on tables and the trash was full. It was surprising how dirty the lobby was given that there weren’t many people there for dinner which would give staff time to clean up. This store is terribly managed. I will have to go to the chipotle in south Napa.

Atmosphere: 1

Food: 3

Service: 3

This location has improved a lot recently. They have a handful of outstanding, very kind employees. They are opening on time now and have almost all ingredients prepared. The store manager is super friendly and attentive.

Atmosphere: 5

Food: 5

Service: 5

this is the best chipotle i've ever been to, every worker i've ever come in contact with has been nothing but extremely friendly with great service, the manager there is a top tier guy. I'll die for this chipotle in napa. i cant tell you how much i love going to this place

Atmosphere: 5

Food: 4

Service: 5

Not sure if the whole staff was having a bad night or what but the service was the worst I have ever received anywhere. I ordered online, picked up my order. When I got home I realized one of our bowls was someone else’s order so I took it back. Told the first employee I saw, he then passes it along to another employee who looks as irritated as could be as if it were my fault that they gave me the wrong order. She tells me they’re all out of veggies and will not be making anymore because it will “take too long” even though they still had three hours before closing time. She finishes filling my bowl and then passes it back to the other employee. He throws it in a bag and sets it on the counter. There was never an apology. Surprisingly no “let me fix that mistake for you” attitude… very very rude and bothered. I will stick to the chipotle closer to my house from now on

Service: 1

I Watched 2 year old daughter accidentally step on a cockroach dying on the floor.

Also the Cashier tried to over charge me and when I asked for my receipt she wouldn't give it to me. Said she already threw them all away so I think I still could have been overcharged

Atmosphere: 1

Food: 1

Service: 1

Ordered online for pick up and when I opened it the bowl was half empty. Charged me $19 for half a bowl. Unbelievable.

Service: 1

My burrito was the size of a Taco Bell cravings menu burrito and it cost eight times as much. UPDATE: just got this bowl that was barely half full. Absolutely wild.

I came here on Friday and the restaurant still had an hour till closing time. The two guys working there were complaining about working and they didn't have sour cream, avocado, corn prepared in their station, I feel like they should have these basic things prepared if they still have an hour open. I left and went to the other chipotle who's workers were actually doing their job.

The service here is really bad I got stared at so bad because I came in at 9 and they were closing at 10, I never leave negative reviews so had really bad experience I would say go to the other location in Napa.

I cannot describe how infuriating this is. What even is this? It’s not a quesadilla. Not only is this the most pathetic size I’ve ever seen (false advertising at its finest), but why is it not even cooked? What?! Do the employees here know how to do their jobs? How do you wrap a completely cold Quesadilla (if you even wanna call this that) in tinfoil without realizing you've made a mistake? Are your employees even sober? As a former food service worker I understand the disdain for DoorDash orders but this is just negligent and moronic.

Food: 1

Service: 1