Chipotle Mexican Grill

this is the best chipotle i've ever been to, every worker i've ever come in contact with has been nothing but extremely friendly with great service, the manager there is a top tier guy. I'll die for this chipotle in napa. i cant tell you how much i love going to this place

Atmosphere: 5

Food: 4

Service: 5

Not sure if the whole staff was having a bad night or what but the service was the worst I have ever received anywhere. I ordered online, picked up my order. When I got home I realized one of our bowls was someone else’s order so I took it back. Told the first employee I saw, he then passes it along to another employee who looks as irritated as could be as if it were my fault that they gave me the wrong order. She tells me they’re all out of veggies and will not be making anymore because it will “take too long” even though they still had three hours before closing time. She finishes filling my bowl and then passes it back to the other employee. He throws it in a bag and sets it on the counter. There was never an apology. Surprisingly no “let me fix that mistake for you” attitude… very very rude and bothered. I will stick to the chipotle closer to my house from now on

Service: 1

I Watched 2 year old daughter accidentally step on a cockroach dying on the floor.

Also the Cashier tried to over charge me and when I asked for my receipt she wouldn't give it to me. Said she already threw them all away so I think I still could have been overcharged

Atmosphere: 1

Food: 1

Service: 1

Ordered online for pick up and when I opened it the bowl was half empty. Charged me $19 for half a bowl. Unbelievable.

Service: 1

My burrito was the size of a Taco Bell cravings menu burrito and it cost eight times as much. UPDATE: just got this bowl that was barely half full. Absolutely wild.

I came here on Friday and the restaurant still had an hour till closing time. The two guys working there were complaining about working and they didn't have sour cream, avocado, corn prepared in their station, I feel like they should have these basic things prepared if they still have an hour open. I left and went to the other chipotle who's workers were actually doing their job.

The service here is really bad I got stared at so bad because I came in at 9 and they were closing at 10, I never leave negative reviews so had really bad experience I would say go to the other location in Napa.

I cannot describe how infuriating this is. What even is this? It’s not a quesadilla. Not only is this the most pathetic size I’ve ever seen (false advertising at its finest), but why is it not even cooked? What?! Do the employees here know how to do their jobs? How do you wrap a completely cold Quesadilla (if you even wanna call this that) in tinfoil without realizing you've made a mistake? Are your employees even sober? As a former food service worker I understand the disdain for DoorDash orders but this is just negligent and moronic.

Food: 1

Service: 1

My parents like it.

Atmosphere: 3

Food: 2

Service: 3

Food atmosphere and service is second to none!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burrito Bowl

Tasted ok, gave me the runs

Atmosphere: 2

Food: 2

Service: 2

The place was messy

Atmosphere: 1

Food: 1

Service: 3

Good service, food was great. The restaurant tables and chairs need to be cleaned up.
The windows of the business need to be cleaned as well. It's a reflection of the business.

Atmosphere: 3

Food: 3

Service: 5

Recommended dishes: Burrito Bowl, Chips

DO NOT EAT HERE! THEY HAVE BUGS IN THEIR LETTUCE! AND RUDE STAFF!

Atmosphere: 1

Food: 1

Service: 1

I honestly really like this place and choose it over any other fast food place and been going for years to this specific one but today had two of the guys being super weird, the guy that has to ask what you want and everything did not say one word and would throw the plate and laught weirdly making me feel super awkward to only have the second guy do the same exact just staring at me without a single word
So they never talked or asked one single thing of what I wanted and then I ask the cashier about them not talking and just for him to say that they where probably bored and didn’t want to have good customer service
Start hiring older guy and gals these you get generations just don’t know a thing about real life duties!

Atmosphere: 1

Food: 4

Service: 1