El Pollo Loco

287 Soscol Ave, Napa
(707) 257-6203

Recent Reviews

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cheyanne helmick

food way to dry

Pamela Cousins/ Walker

First they don’t understand what you’re saying and try to sell you stuff you didn’t ask for. The taco deal is only on Tuesday and so I bought 4 taco 🌮 way too expensive. $16. When I went to eat there was hardly nothing in the taxi shell. Last time I bought chicken 🍗 it was dry and so now the chicken deal is over. They are a rip off. Period

Rodolfo Quant

Their salad it has a weird taste ,

Leonard Bryan Acuna

My favorite location... Pollo bowl on fire 🔥

Eva Baaza

It's fast food if you're looking for cheap, affordable, Mexican food this is your one time stop.
I got a bowl of chicken, rice and guacamole. Best ever

Chris Watson

Freshly barbecued chicken. Mac and cheese creamy. Broccoli perfectly steamed. Good fast food option.

Atmosphere: 3

Food: 4

Service: 5

Michele Pellizzon

Good value for chicken dishes

Atmosphere: 2

Food: 4

Service: 4

Recommended dishes: Baked Beans, Chicken Combo with Rice and Steamed Broccoli

Cyndy Vogt

Chicken was dry and chewy. Haven't eaten here in years and remember why. Pass.

Atmosphere: 2

Food: 2

Service: 2

Ivan Castillo

Oder #28896480307134464

I placed an online order a day in advance, scheduled for pickup at 11:30 AM. Upon arriving at the drive-thru, I was informed that my order wasn't ready and was asked to pull to the side. After waiting for 30 minutes without any updates, I returned to the drive-thru to inquire about my order. Initially, the staff claimed they could not locate it, but after further checking, they managed to find it. Unfortunately, the order was finally delivered to me late and cold.

This experience was quite disappointing, as the purpose of ordering online is to ensure convenience and timely service. This situation has made me reconsider using the online ordering option in the future.

Atmosphere: 1

Food: 1

Service: 1

Dorothea McKenzie

Very very good ? chicken ? ?

Zay Laurel

Pollo Loco was one of my favorite places but lately they are lowering the quality of the food and customer service

Atmosphere: 3

Food: 2

Service: 3

Hayden DeYoung

There might be a bit of bias here because there aren't any El Pollo loco where I live. But it's always good. Great service and the lady at the register hooked me up by changing my order a little bit to save me a little money.

Atmosphere: 5

Food: 5

Service: 5

leonardo del valle

This place is great for many occasions my only problem is that they sometimes forget my churros

Atmosphere: 4

Food: 5

Service: 4

beatriz ordonez

Popular ,and cheap and DELICIOUS!

Atmosphere: 5

Food: 5

Service: 5

Juana Mercado

The meals are super good, the service was very good, the cashier was very friendly and offered me her guac dishes and delicious churros.

Atmosphere: 5

Food: 5

Service: 5

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