And when I asked "Where'd you get this chicken...It's Amazing!" She said "El Pollo Loco...it's Crazy good!"5 stars for flavor ☆☆☆☆☆ and 5 for being cooked perfectly ☆☆☆☆☆
Dr Knox (Knox)
Pretty much every El Pollo Loco I've been to is fantastic and all the food delicious. My new addiction is the Shredded Chicken Pollo Bowl swimming in their Avacado Sauce.
Atmosphere: 3
Food: 5
Service: 5
Lloyd Lucas
Superbowl Sunday was a bust. Almost every order was wrong.Mine was for crispy tacos, and I got soft, then my crispy tacos were the wrong meat.I have enjoyed the food several times, but Sunday was a bad day.I hope they do better next time. I even tried their review process but it was not helpful.
Atmosphere: 3
Food: 4
Service: 1
Dana Trevino
Haven't been here in awhile love there double chicken salad.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Avocado Salad
Imelda Montes
I like it very good
Atmosphere: 5
Food: 5
Service: 5
P L.
I think the medium height dark skinned with black hair and eyes young male manager without a name tag needs to be retrained or fired. He is inept in his managerial position since he cannot help correct an order when there is a problem. The restaurant was very understaffed and he wasn't wearing gloves while cooking the chicken! The cashier made a mistake by not scanning the presented coupon before the time of payment and she asked the manager to step in. After he gets there he makes a surprise phone call to who knows where and proceeds to issue a small refund but wouldn't refund an unwanted and most expensive item on the order for unknown reasons. Then he walks away. Don't come here until management is restored and unless you want to get ripped off in terms of money or food! There are much better restaurants out there unlike this place!
John M.
I am not sure why this place has low ratings. I've been here 5+ times and every time the food is great, service is nice, and the place is clean. But I wanted to comment on my trip there yesterday. The gentleman at the counter was super nice - ya sure service is supposed to be nice but this guy is really a genuinely nice guy who helped us to get our order just right. The rest of the staff was great too. We had a great meal with the family. The trip to Pollo Loco and the whole experience seemed special. Highly recommend this place!
Alex Z.
Ignoring phone calls and ordering food without permission on debit cards. Don't trust this place with deliveries or anything. They gave my first order to the wrong driver, cancelled my order and then ordered again without my permission just to cancel my order without reason and now they just refuse to pick up their phone which is right next to their cashier counter. I ordered once, so now to having a -35$ that I have to wait 7-10 days for to be refunded is absolutely ridiculous. They not only steal from you they also refuse to give you any answers for why they're doing what they're doing. Rude customer support who was just as useless. It's insane to think it's appropriate to pull money out of my bank without asking me. Your workers are poorly trained and you customer service is terrible.
This young man by the name of Manuel had excellent service at the drive through he was very helpful, nice, and was very fast highly recommend coming to pollo loco just based off of Manuel's customer service skills!
Von S.
Very fast and professional very nice employees especially the kid on drive thru he was so professional and patient when I was ordering I would recommend this restaurant to any one looking for a good dining and drive thru experience and the food was perfect nothing forgotten or cold everything is delicious
AZ Kimba
We were a party of 5. We ordered a family meal, 2 salads, and some chips with guacamole. The order was ready quickly. ?We dined inside the restaurant. The tables were clean and we had enough room to sit together. ?Everything tasted freshly cooked with good flavors. ??We were all really surprised, that guacamole ? tasted so fresh. Sometimes restaurant guac tasted like it was frozen and thawed.Beverages are self-serve with free refills when you dine-in.They also have a drive-thru and an app that you can download to your phone to get discounts and earn free food. ?
Atmosphere: 5
Food: 5
Service: 5
Maechr ..
Ive had other El Pollo Loco's and the food is great. This one is really bad. I could barely chew the chicken! This is the third time ive tried it! Cant do it again! Sorry.
I love
Atmosphere: 5
Food: 5
Service: 5
There shrimp and chicken salad is amazing!!!??
Atmosphere: 4
Food: 5
Service: 4
And when I asked "Where'd you get this chicken...It's Amazing!" She said "El Pollo Loco...it's Crazy good!"5 stars for flavor ☆☆☆☆☆ and 5 for being cooked perfectly ☆☆☆☆☆
Pretty much every El Pollo Loco I've been to is fantastic and all the food delicious. My new addiction is the Shredded Chicken Pollo Bowl swimming in their Avacado Sauce.
Atmosphere: 3
Food: 5
Service: 5
Superbowl Sunday was a bust. Almost every order was wrong.Mine was for crispy tacos, and I got soft, then my crispy tacos were the wrong meat.I have enjoyed the food several times, but Sunday was a bad day.I hope they do better next time. I even tried their review process but it was not helpful.
Atmosphere: 3
Food: 4
Service: 1
Haven't been here in awhile love there double chicken salad.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Avocado Salad
I like it very good
Atmosphere: 5
Food: 5
Service: 5
I think the medium height dark skinned with black hair and eyes young male manager without a name tag needs to be retrained or fired. He is inept in his managerial position since he cannot help correct an order when there is a problem. The restaurant was very understaffed and he wasn't wearing gloves while cooking the chicken! The cashier made a mistake by not scanning the presented coupon before the time of payment and she asked the manager to step in. After he gets there he makes a surprise phone call to who knows where and proceeds to issue a small refund but wouldn't refund an unwanted and most expensive item on the order for unknown reasons. Then he walks away. Don't come here until management is restored and unless you want to get ripped off in terms of money or food! There are much better restaurants out there unlike this place!
I am not sure why this place has low ratings. I've been here 5+ times and every time the food is great, service is nice, and the place is clean. But I wanted to comment on my trip there yesterday. The gentleman at the counter was super nice - ya sure service is supposed to be nice but this guy is really a genuinely nice guy who helped us to get our order just right. The rest of the staff was great too. We had a great meal with the family. The trip to Pollo Loco and the whole experience seemed special. Highly recommend this place!
Ignoring phone calls and ordering food without permission on debit cards. Don't trust this place with deliveries or anything. They gave my first order to the wrong driver, cancelled my order and then ordered again without my permission just to cancel my order without reason and now they just refuse to pick up their phone which is right next to their cashier counter. I ordered once, so now to having a -35$ that I have to wait 7-10 days for to be refunded is absolutely ridiculous. They not only steal from you they also refuse to give you any answers for why they're doing what they're doing. Rude customer support who was just as useless. It's insane to think it's appropriate to pull money out of my bank without asking me. Your workers are poorly trained and you customer service is terrible.
Restaurantji Recommends
love chicken ?
Atmosphere: 5
Food: 5
Service: 5
This young man by the name of Manuel had excellent service at the drive through he was very helpful, nice, and was very fast highly recommend coming to pollo loco just based off of Manuel's customer service skills!
Very fast and professional very nice employees especially the kid on drive thru he was so professional and patient when I was ordering I would recommend this restaurant to any one looking for a good dining and drive thru experience and the food was perfect nothing forgotten or cold everything is delicious
We were a party of 5. We ordered a family meal, 2 salads, and some chips with guacamole. The order was ready quickly. ?We dined inside the restaurant. The tables were clean and we had enough room to sit together. ?Everything tasted freshly cooked with good flavors. ??We were all really surprised, that guacamole ? tasted so fresh. Sometimes restaurant guac tasted like it was frozen and thawed.Beverages are self-serve with free refills when you dine-in.They also have a drive-thru and an app that you can download to your phone to get discounts and earn free food. ?
Atmosphere: 5
Food: 5
Service: 5
Ive had other El Pollo Loco's and the food is great. This one is really bad. I could barely chew the chicken! This is the third time ive tried it! Cant do it again! Sorry.