Good spot to grab a fruit bowl but lately they been closing one hour early. I think they should post it on their door and their store hours online because I've been coming here and they tell me it's closed by 6pm. Not good for business
Angelica A.
I was craving a smoothie decided to order online since I saw the reviews, still waited 50 minutes for my 2 drinks. Super bad management for sure! Only 2 girls working. The drink was very good but not worth an hour wait.
Lizabeth Healy
Always wonderful to walk in, and breath of fresh air of health! I ordered online, went to the counter and got my Greenie, at the exact time they said it would be ready. I’ve been coming here for years!Dietary restrictions: For each juice you can add on to your chosen drink, or subtract, based on your dietary restrictions.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ginger Shot, Make Your Own Juice, Celery Aide
David D.
Asked for two green smoothies Got two green juices Asked the kid behind the counter why they are so thin and he tells me I ordered the wrong thing with a rude tone. I asked him if they changed the menu He says "it's been the same for 7 years" Dude is like 19 So he was 11 then So sick of these rude little punks I'll go elsewhere
Scheria S
I was so excited to try the new chocolate covered strawberry smoothie only available through the mobile app. I was able to place my order, but when I got to the store to pick it up, there was no chocolate toping in the middle as advertised because they ran out. The server was very nice and friendly. He even gave me some $$$ off coupons for the next visit. He also said there was no way to turn off ordering this smoothie in the app, which is very disappointing.
Atmosphere: 5
Food: 3
Service: 5
Lili Guzman
I was running late for work and the employees were very kind and had great customer service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: PB&J Chia Parfait Made to Order
Genevieve W.
I came in here twice hoping the first time was not representative of their usual customer service, but both times I had to wait at the counter a few minutes for someone to take my order and about 15 minutes for a smoothie when the shop was pretty empty. The smoothies are fine but I'd recommend going anywhere else if you're looking for an under 20 minute smoothie experience.
Grace B.
Unfortunately the Nekter Napa location needs some serious help. Every time I go in there I am waiting 30, sometimes 45 minutes for my order. Today I placed an online order that took 45 min... 30 min longer than it was supposed to. While waiting, I saw several people coming in placing orders and getting their orders in a timely manner. In addition, my requests and specifications are 8 times out of 10 ignored (adding ginger to a juice, leaving agave out of a bowl). It's a shame because I love Nekter juices and smoothies, but I don't think I will be able to return if the store continues to operate like this. I don't like leaving negative reviews but I am trying to flag the attention of the franchise owners - please get more involved and help this place out!
Jen Fallon
About 30 minutes in, there were 16 customers in the place. Not a single one had their order. Half had started watching videos, and the noise was insane.So many people came in after us and got their orders before us. Everyone just sat and waited... or sat in their car and checked in every now and then.If you're going to service both app and in person orders, you need the staff to support both. If you keep trying to serve app orders over in-person customers, you'll continue to get some unhappy reviews.You claim to be the neighborhood juice bar, but we are your actual neighbors. This issue has been an actual conversation in the neighborhood. We decided to come back anyway and see if it's gotten any better. It hasn't.It took over 40 minutes to get 2 items.AND mine doesn't taste very good - the balance is off.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Celery Aide
Kevin Carmody
How long do you like waiting for your smoothie? If its over 40 minutes, then this place is for you. Minus the health hazards of no one with long hair wearing hair nets, you would think that this place hired a bunch of sloths. I am all for artisanal pride of placing each strawberry in the blender just so, but this place needs to move a bit more faster than it takes for a visible line of dust to settle on clothes.Follow up: I changed my review from one star to three stars due to the owners response. I appreciate the immediacy and acknowledgement to deal with the bucket of sloths that are working there today. Customer service is hard, no one should say it isn't. And people can get tired, etc. and orders can start getting filled slowly at work for a variety of reasons. I hope today was an off-day. I hope this isn't normal and I will try again sometime in the future.
I love this place. Nice service. Crew are very warm and friendly! Cater to what we like even though it's not in their menu. Thank you so much! You make our vacation so easy to get high nourishment for 2 days in a row. ❤️ ?
Ryan Reinke
Ordered 6 bowls for my team at work today via Postmates. Only received 2 of the bowls. Postmates says this is not available for a refund for some ungodly reason. I will NEVER order from here again.
Kindred Sheppard
And Lemon & Ginger to th’ Pink Flamingo…! #NomNom
Ursula V.
Smoothies taste fantastic, but the wait to receive that fantastic smoothie is extremely long. Doesn't matter if there are people in line or it's empty, the workers are extremely slow. If this establishment were in SF or other large city, where they have more people in a rush and more competition for business, they wouldn't survive. I hope management takes heed of these reviews outlining the problem.
Rob R.
The longest wait I've ever had at a Nektar location. Had to ask for my money back after waiting more than 20 minutes, with an estimated 30 min. to go. The entire experience was extremely frustrating. In my opinion, this location is poorly ran, slow, and not worth the wait.
Good spot to grab a fruit bowl but lately they been closing one hour early. I think they should post it on their door and their store hours online because I've been coming here and they tell me it's closed by 6pm. Not good for business
I was craving a smoothie decided to order online since I saw the reviews, still waited 50 minutes for my 2 drinks. Super bad management for sure! Only 2 girls working. The drink was very good but not worth an hour wait.
Always wonderful to walk in, and breath of fresh air of health! I ordered online, went to the counter and got my Greenie, at the exact time they said it would be ready. I’ve been coming here for years!Dietary restrictions: For each juice you can add on to your chosen drink, or subtract, based on your dietary restrictions.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ginger Shot, Make Your Own Juice, Celery Aide
Asked for two green smoothies Got two green juices Asked the kid behind the counter why they are so thin and he tells me I ordered the wrong thing with a rude tone. I asked him if they changed the menu He says "it's been the same for 7 years" Dude is like 19 So he was 11 then So sick of these rude little punks I'll go elsewhere
I was so excited to try the new chocolate covered strawberry smoothie only available through the mobile app. I was able to place my order, but when I got to the store to pick it up, there was no chocolate toping in the middle as advertised because they ran out. The server was very nice and friendly. He even gave me some $$$ off coupons for the next visit. He also said there was no way to turn off ordering this smoothie in the app, which is very disappointing.
Atmosphere: 5
Food: 3
Service: 5
I was running late for work and the employees were very kind and had great customer service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: PB&J Chia Parfait Made to Order
I came in here twice hoping the first time was not representative of their usual customer service, but both times I had to wait at the counter a few minutes for someone to take my order and about 15 minutes for a smoothie when the shop was pretty empty. The smoothies are fine but I'd recommend going anywhere else if you're looking for an under 20 minute smoothie experience.
Unfortunately the Nekter Napa location needs some serious help. Every time I go in there I am waiting 30, sometimes 45 minutes for my order. Today I placed an online order that took 45 min... 30 min longer than it was supposed to. While waiting, I saw several people coming in placing orders and getting their orders in a timely manner. In addition, my requests and specifications are 8 times out of 10 ignored (adding ginger to a juice, leaving agave out of a bowl). It's a shame because I love Nekter juices and smoothies, but I don't think I will be able to return if the store continues to operate like this. I don't like leaving negative reviews but I am trying to flag the attention of the franchise owners - please get more involved and help this place out!
About 30 minutes in, there were 16 customers in the place. Not a single one had their order. Half had started watching videos, and the noise was insane.So many people came in after us and got their orders before us. Everyone just sat and waited... or sat in their car and checked in every now and then.If you're going to service both app and in person orders, you need the staff to support both. If you keep trying to serve app orders over in-person customers, you'll continue to get some unhappy reviews.You claim to be the neighborhood juice bar, but we are your actual neighbors. This issue has been an actual conversation in the neighborhood. We decided to come back anyway and see if it's gotten any better. It hasn't.It took over 40 minutes to get 2 items.AND mine doesn't taste very good - the balance is off.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Celery Aide
How long do you like waiting for your smoothie? If its over 40 minutes, then this place is for you. Minus the health hazards of no one with long hair wearing hair nets, you would think that this place hired a bunch of sloths. I am all for artisanal pride of placing each strawberry in the blender just so, but this place needs to move a bit more faster than it takes for a visible line of dust to settle on clothes.Follow up: I changed my review from one star to three stars due to the owners response. I appreciate the immediacy and acknowledgement to deal with the bucket of sloths that are working there today. Customer service is hard, no one should say it isn't. And people can get tired, etc. and orders can start getting filled slowly at work for a variety of reasons. I hope today was an off-day. I hope this isn't normal and I will try again sometime in the future.
Atmosphere: 3
Food: 4
Service: 2
Restaurantji Recommends
I love this place. Nice service. Crew are very warm and friendly! Cater to what we like even though it's not in their menu. Thank you so much! You make our vacation so easy to get high nourishment for 2 days in a row. ❤️ ?
Ordered 6 bowls for my team at work today via Postmates. Only received 2 of the bowls. Postmates says this is not available for a refund for some ungodly reason. I will NEVER order from here again.
And Lemon & Ginger to th’ Pink Flamingo…! #NomNom
Smoothies taste fantastic, but the wait to receive that fantastic smoothie is extremely long. Doesn't matter if there are people in line or it's empty, the workers are extremely slow. If this establishment were in SF or other large city, where they have more people in a rush and more competition for business, they wouldn't survive. I hope management takes heed of these reviews outlining the problem.
The longest wait I've ever had at a Nektar location. Had to ask for my money back after waiting more than 20 minutes, with an estimated 30 min. to go. The entire experience was extremely frustrating. In my opinion, this location is poorly ran, slow, and not worth the wait.