I was waiting my order they never call my name then I ask them for my drink , they told me we made it like 10 minutes ago ,employees need more communication with costumers.
Atmosphere: 5
Food: 5
Service: 2
Kayla Conway Marshall
Kind fast and excellent customer service and always get my orders right! Thank you!
Atmosphere: 5
Food: 5
Service: 5
Liz Delaney
I just came there. Everything said it opens at 5. It was 5:12. Doors were locked. Employees saw me try to open the door and ignored me. The sign on the door said they opened at 5. They didn’t show me any other signs saying their hours were different or show me where to go if there was another door unlocked. I don’t understand, but walking in the rain to and from and not getting coffee is super annoying.
Atmosphere: 1
Service: 1
lampian ben
I visit this place regularly, and every time it feels as if I’m begging for service. No greeting, no smile, no kind words—just a deliberate display of disrespect. This shop, located in the heart of the Napa downtown and attracting tourists, should represent professionalism and courtesy. Instead, it’s the complete opposite. It’s as if the staff don’t even know how to smile. If you can’t manage a simple smile, then don’t run a shop.
Service: 1
Jackie Abusamra
Staff in here is miserable. I can’t speak for every one of them but I have rarely not had a rude person, who also couldn’t care less about doing a good job.
Dan Sr
Great local stop. Good staff, good food, nice place to sit and relax.
Atmosphere: 5
Food: 5
Service: 5
サンマRX-78
Good vibes
Atmosphere: 4
Graham W
We arrived 2 mins before 6pm, wanted to order a coffee and got turned away? Is it normal to shut down before the listed business hours of operation? Perhaps just in Napa?
If I were the owner, I would Not be happy.
Atmosphere: 1
Food: 1
Service: 1
Dan Muldoon
Great local stop. Good staff, good food, nice place to sit and relax.
Atmosphere: 5
Food: 5
Service: 5
Yaacov Steinberg
The manager was SO RUDE!! When I tried to order my regular modified drink which I order at EVERY OTHER Starbucks, she said that she wk t as is not trying to argue about it. So disappointing considering this is the first time someone has refused to make me my drink in this national change. And not even polite about it
Your basic Starbucks. Both Internet and some power available. I like their new coffee machines. Dark roast is now available all day.
Atmosphere: 4
Food: 4
Service: 4
Christina Huynh
Always gets my app order correct and timely.
Oldguard67
Never visited
Atmosphere: 1
Food: 1
Service: 1
Sam Bautista
Place is accessible in main downtown, they close too early we were told to leave because they had to close for the night
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Vanilla Bean Crème Frappuccino Blended Crème, Featured Decaf Roast Decaf Pike Place Roast, Coffee Traveler - Pike Place Roast
Soknot Young
This is a very nice Starbucks in Napa. It’s in a very nice area of downtown where there’s a lot of walking. The atmosphere inside is very nice. My drink was made to perfection which I always love. Our food was super hot and fresh. There’s plenty of seating, and it was very clean, also, there is plenty of parking and picture opportunities around this Starbucks. They do have a restroom as well. I really enjoyed all the items that they had inside the store as well as I’ve never seen them another Starbucks so they do have a variety of cups. When I come here again, definitely my white chocolate mocha was made perfect.
I was waiting my order they never call my name then I ask them for my drink , they told me we made it like 10 minutes ago ,employees need more communication with costumers.
Atmosphere: 5
Food: 5
Service: 2
Kind fast and excellent customer service and always get my orders right! Thank you!
Atmosphere: 5
Food: 5
Service: 5
I just came there. Everything said it opens at 5. It was 5:12. Doors were locked. Employees saw me try to open the door and ignored me. The sign on the door said they opened at 5. They didn’t show me any other signs saying their hours were different or show me where to go if there was another door unlocked. I don’t understand, but walking in the rain to and from and not getting coffee is super annoying.
Atmosphere: 1
Service: 1
I visit this place regularly, and every time it feels as if I’m begging for service. No greeting, no smile, no kind words—just a deliberate display of disrespect. This shop, located in the heart of the Napa downtown and attracting tourists, should represent professionalism and courtesy. Instead, it’s the complete opposite. It’s as if the staff don’t even know how to smile. If you can’t manage a simple smile, then don’t run a shop.
Service: 1
Staff in here is miserable. I can’t speak for every one of them but I have rarely not had a rude person, who also couldn’t care less about doing a good job.
Great local stop. Good staff, good food, nice place to sit and relax.
Atmosphere: 5
Food: 5
Service: 5
Good vibes
Atmosphere: 4
We arrived 2 mins before 6pm, wanted to order a coffee and got turned away? Is it normal to shut down before the listed business hours of operation? Perhaps just in Napa?
If I were the owner, I would Not be happy.
Atmosphere: 1
Food: 1
Service: 1
Great local stop. Good staff, good food, nice place to sit and relax.
Atmosphere: 5
Food: 5
Service: 5
The manager was SO RUDE!!
When I tried to order my regular modified drink which I order at EVERY OTHER Starbucks, she said that she wk t as is not trying to argue about it. So disappointing considering this is the first time someone has refused to make me my drink in this national change. And not even polite about it
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Your basic Starbucks. Both Internet and some power available. I like their new coffee machines. Dark roast is now available all day.
Atmosphere: 4
Food: 4
Service: 4
Always gets my app order correct and timely.
Never visited
Atmosphere: 1
Food: 1
Service: 1
Place is accessible in main downtown, they close too early we were told to leave because they had to close for the night
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Vanilla Bean Crème Frappuccino Blended Crème, Featured Decaf Roast Decaf Pike Place Roast, Coffee Traveler - Pike Place Roast
This is a very nice Starbucks in Napa. It’s in a very nice area of downtown where there’s a lot of walking. The atmosphere inside is very nice. My drink was made to perfection which I always love. Our food was super hot and fresh. There’s plenty of seating, and it was very clean, also, there is plenty of parking and picture opportunities around this Starbucks. They do have a restroom as well. I really enjoyed all the items that they had inside the store as well as I’ve never seen them another Starbucks so they do have a variety of cups. When I come here again, definitely my white chocolate mocha was made perfect.
Atmosphere: 5
Food: 5
Service: 5
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