Terrible customer service. I have been going to this taco shop for years and they made some mistakes before like charging me more and I just let it go, but this time I had enough. I ordered carne asada quesadillas and other item, they got the other order right, but they gave me cheese quesadillas instead. I drove back and returned the quesadillas and asked to give me my right order and I paid extra because carne asada is more expensive, then I got my order and went home again to enjoy my meal, but instead I tasted the worst carne asada in my life. The cook did not make me a new carne asada quesadillas, but instead he fixed the old wrong order of cheese quesadillas and make it to carne asada quesadillas. When I started eating I new already that there was something wrong because the carne asada is falling off the quesadillas he just opened the quesadillas and put carne asada inside and did not even include all the other ingredients of the real carne asada quesadillas. In disgust I just threw away it and went back to the store to get my money back. I will never go back to this taco shop again.
Atmosphere: 1
Food: 1
Service: 1
Charlie Bishep
This morning I went to Hilberto’s on 8th st and Euclid. I ordered my burrito with sour cream cheese a little bit of beans only; the receipt said exactly what I told the lady I wanted on my burrito . When I bit into my burrito it had guacamole to which I am allergic. When I brought the burrito back I advised that I was allergic to avocado and just wanted her to remake the burrito. The lady started to argue with me saying I didn’t say no guacamole and she’s gonna have to recharge me if I wanted another one because her boss would take the money out her pay. I ended up just getting a refund of the $17 and went to Rolando’s on paradise valley road which was much better anyways!
Christopher Galliher
I have eaten here more times than I can count. Usually great food! Friendly staff. I have had the bandito, surf n turf, fish, cali, carne burrito, flautas, rolled tacos! Love the salsa selection!
Yael Maldonado
Order a California got charge for one and they gave me a plain carne asada burrito I had to go back and change it . Then receive a cold burrito ??♀️worse burrito ever
Atmosphere: 2
Food: 1
Service: 2
Marcelle Ulloa
Absolutely not good. Idk if they just changed vendors or what but the from the fake avocado to the carne asada meat absolutely gross. I’ve been coming here for 3yrs and as of a month ago gone down heel. There’s an older woman who takes your order &never gets it right! Food either over cooked or under cooked. Would not recommend at all. For the price I would expect a lot better quality.
Atmosphere: 1
Food: 1
Service: 1
John D
Always a great experience and the Carne asada burritos are to die for. ?
Atmosphere: 5
Food: 5
Service: 5
Google user
Absolutely not good. Idk if they just changed vendors or what but the from the fake avocado to the carne asada meat absolutely gross. I’ve been coming here for 3yrs and as of a month ago gone down heel. There’s an older woman who takes your order \\u0026never gets it right! Food either over cooked or under cooked. Would not recommend at all. For the price I would expect a lot better quality.
Noonie Madrone McZeal
the lady snatched money out my hands bc she got the order wrong and I demanded my money back
Ruke D
This is one of my top 3 in the area
Atmosphere: 3
Food: 5
Service: 5
OG Philip
This is the BEST MEXICAN FOOD the employees are very Kool. I been coming here for along time now.
Terrible customer service. I have been going to this taco shop for years and they made some mistakes before like charging me more and I just let it go, but this time I had enough. I ordered carne asada quesadillas and other item, they got the other order right, but they gave me cheese quesadillas instead. I drove back and returned the quesadillas and asked to give me my right order and I paid extra because carne asada is more expensive, then I got my order and went home again to enjoy my meal, but instead I tasted the worst carne asada in my life. The cook did not make me a new carne asada quesadillas, but instead he fixed the old wrong order of cheese quesadillas and make it to carne asada quesadillas. When I started eating I new already that there was something wrong because the carne asada is falling off the quesadillas he just opened the quesadillas and put carne asada inside and did not even include all the other ingredients of the real carne asada quesadillas. In disgust I just threw away it and went back to the store to get my money back. I will never go back to this taco shop again.
Atmosphere: 1
Food: 1
Service: 1
This morning I went to Hilberto’s on 8th st and Euclid. I ordered my burrito with sour cream cheese a little bit of beans only; the receipt said exactly what I told the lady I wanted on my burrito . When I bit into my burrito it had guacamole to which I am allergic. When I brought the burrito back I advised that I was allergic to avocado and just wanted her to remake the burrito. The lady started to argue with me saying I didn’t say no guacamole and she’s gonna have to recharge me if I wanted another one because her boss would take the money out her pay. I ended up just getting a refund of the $17 and went to Rolando’s on paradise valley road which was much better anyways!
I have eaten here more times than I can count. Usually great food! Friendly staff. I have had the bandito, surf n turf, fish, cali, carne burrito, flautas, rolled tacos! Love the salsa selection!
Order a California got charge for one and they gave me a plain carne asada burrito I had to go back and change it . Then receive a cold burrito ??♀️worse burrito ever
Atmosphere: 2
Food: 1
Service: 2
Absolutely not good. Idk if they just changed vendors or what but the from the fake avocado to the carne asada meat absolutely gross. I’ve been coming here for 3yrs and as of a month ago gone down heel. There’s an older woman who takes your order &never gets it right! Food either over cooked or under cooked. Would not recommend at all. For the price I would expect a lot better quality.
Atmosphere: 1
Food: 1
Service: 1
Always a great experience and the Carne asada burritos are to die for. ?
Atmosphere: 5
Food: 5
Service: 5
Absolutely not good. Idk if they just changed vendors or what but the from the fake avocado to the carne asada meat absolutely gross. I’ve been coming here for 3yrs and as of a month ago gone down heel. There’s an older woman who takes your order \\u0026never gets it right! Food either over cooked or under cooked. Would not recommend at all. For the price I would expect a lot better quality.
the lady snatched money out my hands bc she got the order wrong and I demanded my money back
This is one of my top 3 in the area
Atmosphere: 3
Food: 5
Service: 5
This is the BEST MEXICAN FOOD the employees are very Kool. I been coming here for along time now.
Restaurantji Recommends
My favorite place for my shrimps borito
Way better than hilbertos cost less too
My place for menudo
Damn black guacamole, don't suck!!!
Honestly not too well, it's all I'm saying. Staff is friendly ??
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