Chipotle Mexican Grill

First time at chipotle and it was okay. The bowl came mostly with rice and food is kinda pricey which was kinda disappointing. Nachos were good. But costumer service not the best but weren’t rude. Atmosphere was okay as well. But again should serve more protein instead of rice either than that people would be more happy with results.

Atmosphere: 3

Food: 2

Service: 1

I came there for lunch on July 9 and ordered a bowl of steak and mostly everything inclucded with extra avocado for 16.69$ and got a right receipt which I threw away right after.
However, I just noticed that they double charged me.
I stopped by the shop and told them about the situation and the guy asked me questions like I was in a tough interview without apologizing. I told him everything I could but he said he couldn’t find my transactions which I doubted if he was be able to search for it or not. Again, he was frustrated and kept asking me for my receipt and I told him it was a right receipt for my order and I no longer have it; I just wanted a refund for the second transaction which I didn’t know about. He said he couldn’t help because of the system. He gave a phone number for me to call to ask my money back which I refused to do and I left the shop.
Wait, the system allowed you to double charge customers but couldn’t allow you to work on it to solve the problem? I don’t want to call it a scam but it’s not right! Not fair! Not nice! Not professional!
I walked into the shop happily without a complaint, just with a hope that my money would be back easily by talking to them. But it turned out that way! Sorry! Never be back!
It was not about the mistake, about that little money, it was about the customer service! Do it better guys! Thanks!

I came in after the time my order was supposed to be ready and my burrito is just sitting half open , for about 5 minutes until they finally decided to wrap it and hand it to me, wish I could take my damn tip back, Consistent bad service here, wont be back.

Atmosphere: 2

Food: 3

Service: 1

I normally love chipotle, but this place and this order was horrible. To sum it up; flavor less burritos!

Came here at 11:55am lunch time. They had no steak

Atmosphere: 1

Food: 2

Service: 1

I’m trying to eat healthier, and this place seems like a great spot for a delicious and authentic Mexican meal.

Atmosphere: 5

Food: 5

Service: 5

Being eating here for over 15 years. Suddenly they can't add cilantro to my order. Such inept service. Won't go to this location ever again.

Atmosphere: 4

Food: 4

Service: 2

I don’t know why I keep coming here because almost every single time they get my order wrong, but today was the final straw. I don’t eat meat, haven’t ate meat in 20+ years. Every time I come here I don’t ever order anything with meat in it. I was thirsty to use my free chip voucher because last time I ordered online, they forgot to add them. They don’t give you a refund, they just force you to talk to a bot and they give you a voucher for whatever they messed up. Today, I ordered from the app, my regular vegetarian burrito, bit into it and it has steak in it… why TF would I want a voucher for a free burrito when you put steak in a vegetarian burrito? I want my money back. I’m super annoyed, super upset that I don’t eat meat and I bite into a burrito to a huge piece of steak. So unacceptable, super upsetting. I don’t want a free burrito, I want my money back because I won’t be going to chipotle ever again. I told myself last time I wouldn’t use the app again, but I was tired and I should have just ate the food I had at home. So don’t order from here if you don’t eat meat, or you want fresh chips, or you want what you actually ordered. Hopefully I don’t get sick because that’s what happens when you don’t eat meat for years and then some random person at chipotle decided to put steak in your veggie burrito.

Update: I went to the website, but the only option is to talk to the bot and get a free voucher for another burrito. I don’t want another burrito, I want a refund. I don’t want to eat here anymore because I don’t want to risk my vegetarian order having meat put in it again.

Atmosphere: 1

Food: 1

Service: 1

This place is trash. Skimpy on the rice and chicken.

The supervisor or manager was using her phone on the food line, placed her phone on the counter and grabbed my burrito, and bagged it, it wrapped but not fully wrapped there was a little tortilla poking out of the foil. My point is she shouldn’t be on her phone and then touching food. She had gloves on but that doesn’t do anything if you’re gonna be touching your phone, and then reaching for food. This is a health code violation and I hope chipotle does something about this. This was around 6:20 pm.

Atmosphere: 1

Food: 1

Service: 1

paid 20 dollars for a pinch of meat and rice dont come to this place its rip off

Atmosphere: 2

Food: 2

Service: 1

I was looking to try the veggie bowl to compare with mine. It was okay. I like my veggies better.

Atmosphere: 3

Food: 3

Service: 4

First time going to this chipotle location and we were not disappointed.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burrito Bowl

Ordered double meat for pickup on two meals and we received less than one full scoop of meat. Restaurant didn’t pick up the phone when i tried to call to correct this.

When ordering something for pick up it is not fair to have to open something all the way up inside of the restaurant or in the car to double check it

Especially when paying extra for double meat

Atmosphere: 3

Food: 1

Service: 3

These guys pre close way too early. Black gluac, old chips, cold meat. SMH.

Atmosphere: 1

Food: 1

Service: 1