El Pollo Loco
1710 Highland Ave, National City
(619) 474-8901
Recent Reviews
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A young lady by the name of Marlene Hernandez took great care of me. I had a problem with a coupon and she handled it in extreme care. She even went through my phone and showed me how to redeem it properly. This is what it takes to have a good retail chain. I would promote this young lady to Maneger ASAP. She was so nice and patient with me anybody else would’ve pushed you to the side and attend the next person. This location is always my go to thank you again.
Good grilled chicken. A number of staff are snubs and makes a big deal about giving enough salsa for the order. Got the feeling that some clerks are deliberately mocking me. I always ask for 5 red and 5 green salsas. The front counter clerk would even say it back to me but still would put only 4 salsas in a bag. If I reiterate my request, there is a long wait or stare back. Some workers in this store are so entitled. Great chicken, bad management.
Nice Resturant
Great Chicken 🍗
Atmosphere: 5
Food: 5
Service: 5
Everyone very friendly
Atmosphere: 5
Food: 5
Service: 5
They always serve me and the food is hot and with extras. Very friendly
Dietary restrictions: I don't eat tortillas, they give me more onion and cilantro sauces.
Atmosphere: 5
Food: 5
Service: 5
LOVE POLLO LOCO and their crew. Always with a smile. Thank you Millca.
Parking: Handicap spaces marked
Kid-friendliness: Easy kid menu
Wheelchair accessibility: Ramp available
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Bowl
The staff are very attentive, they are very clean, they are very friendly. That's the reason I'm going to eat sejido. They deserve it
Atmosphere: 5
Food: 5
Service: 5
Pedro helped me out . He was helpful
Atmosphere: 5
Food: 5
Service: 5
great food and exellente service provide by pedro really good food ... cashier sujey pedro and francisco are super nice and they give me some new cupons food is always good and service is excellente
Atmosphere: 5
Food: 5
Service: 5
first time at this location , my family was greet with a big smile , cashier sujey was very nice and help us getting a good deal for my family she offer us some coupons , that was so nice of her , the chicken was perfect very juicy , we choice 4 side order and they match perfect everything was so good ... we also try one of the new salads .. when we were eating she stop by our today to make sure everything was ok thats a plus ? we will definely come back , lobby was clean and music so relaxing thank you exellente service and very good food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken
Restaurantji Recommends
Everything was good service and food
Atmosphere: 5
Food: 5
Service: 5
Everything was so good
Atmosphere: 5
Food: 5
Service: 5
Pedro is so cool. We like him!!! Good customer service here!!!
Atmosphere: 5
Food: 5
Service: 5
I loved coming to this restaurant, the service from the cashier Sujey is excellent, a very kind girl with a lot of patience to explain the menu and the specials to me, we bought the
family food and the chicken was very tasty and juicy.. we will definitely return.. we came back on
today and I loved everything, the 5 star service and the chicken wow it did not disappoint me, super delicious.. I recommend it
Atmosphere: 5
Food: 5
Service: 5
excellent food and service
Atmosphere: 5
Food: 5
Service: 5
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