Ok, soooooo I prefer the bbq beef plate here at this location. HOWEVER the customer “service” leaves A LOT to be desired. So my plan was to call ahead to place an order for my lunch. Welp they have to actually answer the phone to make that happen. 4 YES 4 calls later at 11:10am someone rudely answered the phone then placed me on hold. She comes back a few min later. I felt like I was in a SNL sketch. It was so annoying it was comical! So I’m placing my order for bbq beef plate. Goes a little something like this :Me: Can I order a REGULAR bbq beef plate for pick up?Her: What sizeMe: REEEEEGULARHer: IS THAT IT?Me: can I have the meat chopped please ?Her: IS THAT IT?Me: All Mac on the side pleaseHer: IS THAT IT ?Me: Oh and no Cabbage pleaseHer: IS THAT IT ?Me: Yea, thank youHer: 15-20 min ( hang up)Uuuuuuummmm ok ……. So theeeeen I go into the store. After 4 calls and a 3 min hold and a 5 min drive. NOT ONE PERSON was in the store NOT ONE. I thought the line would be out the door . She says “ ya, they all just left” with a spider lash eye roll ( the comedy of the response )So I pay and get my lunch. Look in the bag NOT A FORK IN SIGHT. No Sauces at all ! I got back and ask for a fork, napkins, and two teriyaki sauces. She looked at me like I asked her to empty the cash register! Then she repeats “two sauces” uuuuuh yes please “two sauces”.Guyyyyyyys I know you are like the OG spot but come ooooon. Everything has gone up tremendously EXCEPT your level of service. Let’s get it together and do better please and thank you in advance for your cooperation!
Atmosphere: 3
Food: 3
Service: 1
Kyle Estes
On of the 2 favorite L&L in SD.They finally have short ribs back, they also serve lumpia and spammasubi which is always a
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spam Musubi
Gabriela Ramirez
We absolutely love L&L ! Always nice and clean. Employees very nice .
Once again they dont answer the phone.Charged me 1.50 extra for all mac but got rice instead. 3/6/24 order 41 January 13, 2017. I called in my order for two BBQ mix plates and one chicken katsu. Got home and BBQ mix plates only had chicken.I called for a week straight asking to speak to a manager and was told the manager was not in. I called again and spoke to a woman who took down my receipt number and my phone number. She said someone would call me. It's April 6, 2017. Never heard from anyone. Food is good for the price but customer service obviously needs lots of work.
This is the second time I come here,and is very,very,very,very,very good and the smell of the food mmmmmm!!!!I love it.....
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BBQ Mix
Nayeli S.
Horrible customer service i called to order and they purposely hung up on me. They answered three times and in the background you can here them say "not to answer the phone" this has happened to me before when no one answers at all. They need better customer service or they will continue loosing customers.
Kailee M.
Waited 1 hour for mediocre food, don’t waste your money or time here. Go somewhere
Atmosphere: 1
Food: 1
Service: 1
Judy E.
Great tasty chicken Katsu with double Mac! Best anytime. The Mac is delivered. It doesn't take long to get food.
I think the prices have gotten a lot more expensive than what the food is worth. The fish is down to one small little piece and it's not even good
Atmosphere: 3
Food: 3
Service: 3
As always, great food and great service. I missed this spot a lot. I'm glad it hasn't changed. We'll worth the price.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Katsu Plate, Spam Musubi, Mixed Plate
Ok, soooooo I prefer the bbq beef plate here at this location. HOWEVER the customer “service” leaves A LOT to be desired. So my plan was to call ahead to place an order for my lunch. Welp they have to actually answer the phone to make that happen. 4 YES 4 calls later at 11:10am someone rudely answered the phone then placed me on hold. She comes back a few min later. I felt like I was in a SNL sketch. It was so annoying it was comical! So I’m placing my order for bbq beef plate. Goes a little something like this :Me: Can I order a REGULAR bbq beef plate for pick up?Her: What sizeMe: REEEEEGULARHer: IS THAT IT?Me: can I have the meat chopped please ?Her: IS THAT IT?Me: All Mac on the side pleaseHer: IS THAT IT ?Me: Oh and no Cabbage pleaseHer: IS THAT IT ?Me: Yea, thank youHer: 15-20 min ( hang up)Uuuuuuummmm ok ……. So theeeeen I go into the store. After 4 calls and a 3 min hold and a 5 min drive. NOT ONE PERSON was in the store NOT ONE. I thought the line would be out the door . She says “ ya, they all just left” with a spider lash eye roll ( the comedy of the response )So I pay and get my lunch. Look in the bag NOT A FORK IN SIGHT. No Sauces at all ! I got back and ask for a fork, napkins, and two teriyaki sauces. She looked at me like I asked her to empty the cash register! Then she repeats “two sauces” uuuuuh yes please “two sauces”.Guyyyyyyys I know you are like the OG spot but come ooooon. Everything has gone up tremendously EXCEPT your level of service. Let’s get it together and do better please and thank you in advance for your cooperation!
Atmosphere: 3
Food: 3
Service: 1
On of the 2 favorite L&L in SD.They finally have short ribs back, they also serve lumpia and spammasubi which is always a
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spam Musubi
We absolutely love L&L ! Always nice and clean. Employees very nice .
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Chicken Katsu Plate, BBQ Chicken, Spam Musubi, BBQ Mix, Mixed Plate
Once again they dont answer the phone.Charged me 1.50 extra for all mac but got rice instead. 3/6/24 order 41 January 13, 2017. I called in my order for two BBQ mix plates and one chicken katsu. Got home and BBQ mix plates only had chicken.I called for a week straight asking to speak to a manager and was told the manager was not in. I called again and spoke to a woman who took down my receipt number and my phone number. She said someone would call me. It's April 6, 2017. Never heard from anyone. Food is good for the price but customer service obviously needs lots of work.
Atmosphere: 1
Food: 2
Service: 1
Good place to eat. They give you lots of food.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chicken Katsu Plate, BBQ Mix
The food its always great!
Food: 5
Recommended dishes: Chicken Katsu Plate, Spam Musubi, BBQ Mix, Mixed Plate
We absolutely love L&L. We wish they had more locations, but that's ok. Quick, good service! Great food.Kid-friendliness: Kid friendly food options
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Katsu Plate, BBQ Chicken, Spam Musubi, BBQ Mix, Spam Rice & Eggs
Terrible service great
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: Chicken Katsu Plate, BBQ Chicken, Spam Musubi
Restaurantji Recommends
First time at this location, it was okay. They were out of spare ribs but they're chicken bbq was
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Chicken Katsu Plate, BBQ Chicken, Mixed Plate
This is the second time I come here,and is very,very,very,very,very good and the smell of the food mmmmmm!!!!I love it.....
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BBQ Mix
Horrible customer service i called to order and they purposely hung up on me. They answered three times and in the background you can here them say "not to answer the phone" this has happened to me before when no one answers at all. They need better customer service or they will continue loosing customers.
Waited 1 hour for mediocre food, don’t waste your money or time here. Go somewhere
Atmosphere: 1
Food: 1
Service: 1
Great tasty chicken Katsu with double Mac! Best anytime. The Mac is delivered. It doesn't take long to get food.