Food was alright I had to wait longer then the estimated time I was given while I waited the girl upfront at the register was mean to the workers idk if she’s the manager but it is no way to talk to workers in a rude way I hope she changes her attitude with the staff who cooks the food they all would just listen to her giving orders in a rude way I hope the manager or someone above her talk to her and I hope her staff speaks up and say if they are being harassed by this (Lizette)
Emanuel Macedo
Placed an order online, and everything went through. Even got an email to confirm my order. When I arrived to pick it up, they stated they never received my order. Paid online $34 dollars. Manager only said, it happens sometimes. wow, never again will I order from that place.
Atmosphere: 1
Service: 1
Perla Dueñas
The wings were decent, but I wish there was an option to have the sauce on the side—they were a bit too soggy. Service wasn’t very friendly, and there was an unpleasant sewer smell near the soda machine that definitely took away from the experience
Atmosphere: 4
Food: 4
Service: 4
Elizabeth Hudson
This has always been my go to. They are friendly and quick. Like that I wasn’t asked to do my order on line with 3 employees standing there doing nothing like the Farwell address store.
Atmosphere: 5
Food: 5
Service: 5
RUDE BOi
Honestly this Wingstop location is one of the best in the East Bay. I have went to multiple locations this past month in Fremont/Union City area and everything always come out burnt and soggy as if they don’t change their oil. On the other hand this location seems like they actually care for their customers, ordered online on 6/18/25 @ 9:32pm and let me tell you the wings were perfectly cooked crispy and seasoned. The chicken tenders were also perfectly crispy and fries were also perfectly crispy. Thanks to the Amazing girl up front working by herself, and providing excellent service highly recommend this place out of any other location.
Atmosphere: 5
Food: 5
Service: 5
Nabil Sakib
This location doesn't let you order food in person. Employee had a handwritten sign that says online orders only. They wouldn't let me order in person so I left.
Jeff Perry
Have always enjoyed Wingstop, but this location has gone downhill quickly! We ordered a bunch of PLAIN wings so we could dip them in whatever sauce we each liked. We had to repeat the order because they kept trying to change our order to "mild" buffalo wings with fries. In the end, we thought the order was right, but when we got it (after a LONG wait), the fries were overcooked (starting to burn) and had hardly any seasoning and the wings were ALL buffalo flavored wings, which we all hate. Instead of wasting more time trying to explain the order when the employees didn't speak hardly any English and clearly couldn't understand what we were ordering, we left with "food" in hand. Very disappointed!
Atmosphere: 3
Food: 4
Service: 1
Spider Events
Not enough sauce on the wings. And new phone ordering system sucks.
Atmosphere: 3
Food: 3
Service: 4
Willie Madsen
Ordered online, food was ready on time as scheduled. Boneless wings were good and flavorful. The ranch is great, and the carrots just become a vehicle for the ranch... actually, the carrots are good too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings
Evolve with Evelyn
Leo served me and was super sweet and helpful with my order! I wasn’t sure which flavors to try and he gave me a sample and was super accommodating! The tenders were crispy and juicy. Definitely recommend!!
This location, man. I don't know who the kid is running the orders and register but this dude has the worst customer service I've experienced at any Wingstop around here. Dude is the least personable person I've encountered and doesn't know how to speak to people. I'll just get Popeyes next time cuz that's right across the
Atmosphere: 2
Food: 4
Service: 1
Flores Flores
The truth is that they wanted to rob me, I asked for my order by phone and when I got to the store they said that they didn't even have one of my orders and it was 78 dollars for an order. They told me that it was in the wrong location because there they didn't even receive calls and I gave them my name and my phone and NY so then I went out and called the store number and they told me that this was my order and that was how they gave it to me but they didn't even want to listen to the person who has the purchase record and the payment on the phone but they ize the Report to the supervisors of that store but they get abused if they want to rob you, call the store number and they have the payment history
Mayte Diaz
The best service! And very delicious. I have bought at several branches and this is the best.
Leydi
Very bad service According to the cashier, he doesn't receive $50 bills, the purchase was $49 and I had to give them to him plain or else I couldn't place my order, which I didn't have, and I had to go change them because they don't receive them, which I don't believe which restaurant they go to. to let the customer leave for that reason.
Dani Salguero
These people here hire SHITTYY people. came before closing and they wouldn’t take an order. Avoid these LOSERS.
Food was alright I had to wait longer then the estimated time I was given while I waited the girl upfront at the register was mean to the workers idk if she’s the manager but it is no way to talk to workers in a rude way I hope she changes her attitude with the staff who cooks the food they all would just listen to her giving orders in a rude way I hope the manager or someone above her talk to her and I hope her staff speaks up and say if they are being harassed by this (Lizette)
Placed an order online, and everything went through. Even got an email to confirm my order. When I arrived to pick it up, they stated they never received my order. Paid online $34 dollars. Manager only said, it happens sometimes. wow, never again will I order from that place.
Atmosphere: 1
Service: 1
The wings were decent, but I wish there was an option to have the sauce on the side—they were a bit too soggy. Service wasn’t very friendly, and there was an unpleasant sewer smell near the soda machine that definitely took away from the experience
Atmosphere: 4
Food: 4
Service: 4
This has always been my go to. They are friendly and quick. Like that I wasn’t asked to do my order on line with 3 employees standing there doing nothing like the Farwell address store.
Atmosphere: 5
Food: 5
Service: 5
Honestly this Wingstop location is one of the best in the East Bay. I have went to multiple locations this past month in Fremont/Union City area and everything always come out burnt and soggy as if they don’t change their oil. On the other hand this location seems like they actually care for their customers, ordered online on 6/18/25 @ 9:32pm and let me tell you the wings were perfectly cooked crispy and seasoned. The chicken tenders were also perfectly crispy and fries were also perfectly crispy. Thanks to the Amazing girl up front working by herself, and providing excellent service highly recommend this place out of any other location.
Atmosphere: 5
Food: 5
Service: 5
This location doesn't let you order food in person. Employee had a handwritten sign that says online orders only. They wouldn't let me order in person so I left.
Have always enjoyed Wingstop, but this location has gone downhill quickly! We ordered a bunch of PLAIN wings so we could dip them in whatever sauce we each liked. We had to repeat the order because they kept trying to change our order to "mild" buffalo wings with fries. In the end, we thought the order was right, but when we got it (after a LONG wait), the fries were overcooked (starting to burn) and had hardly any seasoning and the wings were ALL buffalo flavored wings, which we all hate. Instead of wasting more time trying to explain the order when the employees didn't speak hardly any English and clearly couldn't understand what we were ordering, we left with "food" in hand. Very disappointed!
Atmosphere: 3
Food: 4
Service: 1
Not enough sauce on the wings. And new phone ordering system sucks.
Atmosphere: 3
Food: 3
Service: 4
Ordered online, food was ready on time as scheduled. Boneless wings were good and flavorful. The ranch is great, and the carrots just become a vehicle for the ranch... actually, the carrots are good too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings
Leo served me and was super sweet and helpful with my order! I wasn’t sure which flavors to try and he gave me a sample and was super accommodating! The tenders were crispy and juicy. Definitely recommend!!
Restaurantji Recommends
This location, man. I don't know who the kid is running the orders and register but this dude has the worst customer service I've experienced at any Wingstop around here. Dude is the least personable person I've encountered and doesn't know how to speak to people. I'll just get Popeyes next time cuz that's right across the
Atmosphere: 2
Food: 4
Service: 1
The truth is that they wanted to rob me, I asked for my order by phone and when I got to the store they said that they didn't even have one of my orders and it was 78 dollars for an order. They told me that it was in the wrong location because there they didn't even receive calls and I gave them my name and my phone and NY so then I went out and called the store number and they told me that this was my order and that was how they gave it to me but they didn't even want to listen to the person who has the purchase record and the payment on the phone but they ize the Report to the supervisors of that store but they get abused if they want to rob you, call the store number and they have the payment history
The best service! And very delicious. I have bought at several branches and this is the best.
Very bad service
According to the cashier, he doesn't receive $50 bills, the purchase was $49 and I had to give them to him plain or else I couldn't place my order, which I didn't have, and I had to go change them because they don't receive them, which I don't believe which restaurant they go to. to let the customer leave for that reason.
These people here hire SHITTYY people. came before closing and they wouldn’t take an order. Avoid these LOSERS.
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