Honey Cup Coffeehouse & Creamery

Unfortunately, we can't rate the food, as we never got it. We did a $60 order for 4 items through DoorDash for pick-up. We got a notification the order was completed and went to pick up the food. When we arrived, the person at the store said they didn't have ANY of the items available. I asked why the system allowed us to order the items, why it showed as completed, and why no one notified us that they couldn't fulfill the order, and she said only the manager had access to the DoorDash system, and she couldn't message us or cancel the order. They did not offer to contact management, nor did they offer to provide us with any replacement items for the items they didn't have. I asked for a manager, and she referred me to another location. When I called that location, no one answered, so I left a voicemail to please call me back. The next day, I called again, and I left a message with an actual person for a manager to call me. No one has called--which is rude and unacceptable, especially for a service-based business. Now, DoorDash has told me too many days have passed (4) since the order, and they can't refund my money, even after spending 45 minutes on the phone waiting for a 'higher up" person to assist. Anyway, this cafe has a terrible system for handling pick-up orders, and the customer service is awful. Perhaps the food is good, but we will never know.

Visiting my parents this week and decided to pop in and explore the drinks! Barista was very friendly, answered my questions about a few drinks and heartily offered his recommendation. I got a small, hot, decaf espresso honey latte w/ oat milk. Whatever they're doing with the honey the drink is great!! It was warm toasted and honestly felt a lot like drinking a graham cracker which I really enjoyed.
Solid drink for the expected price of a latte that kind but support a small business! Would recommend if you're in the area.

Dietary restrictions: Dairy and non dairy milks offered!

Food: 5

Service: 5

I've lived close to Honey Cup for two years now, and unfortunately, their service is consistently inconsistent. It’s a small place with almost no staff, and the few who are there always seem stressed, especially during the school rush. I genuinely feel bad for them because they are clearly overwhelmed. Sadly, the issues go beyond the rush; they often run out of ingredients on a daily basis, which can be frustrating for regular customers. It's clear that they are struggling to keep up, and while I have sympathy for the staff, the overall experience leaves a lot to be desired.

Atmosphere: 1

Food: 1

Service: 1

This was such a fun find. I wish I had taken photos of what my friend and I got. The interior is lovely, we both loved our coffees, and the pastries we got were just 🤌🏻🤌🏻🤌🏻 Will definitely be going back to try more. Their staff is super sweet too.

Atmosphere: 5

Food: 5

Service: 5

Love this local coffee and ice cream shop

Atmosphere: 5

Food: 5

Service: 5

Incredible coffee and pastries! This is an absolute gem in Newbury Park!

Atmosphere: 5

Food: 5

Service: 5

Delicious pastries and coffee, plus a very calm and nice atmosphere to relax

Atmosphere: 5

Food: 5

Service: 4

Amazing food, pastries, gelato and atmosphere. The patio area is very peaceful and pretty. The counter staff are efficient and kind. The pastry chef is incredibly kind and personable. He takes time to interact with customers with a genuine sense of kindness, appreciation and with a genuine smile.

Atmosphere: 5

Food: 5

Service: 5

Delicious sandwiches. Great coffee.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Grilled Cheese, Danish

I recently visited this coffee shop and was very pleased. The coffee here is genuinely good, and each cup is made with care. The staff is very friendly and welcoming, which makes the visit even more enjoyable. I particularly want to highlight their signature honey ice cream – it’s an interesting and tasty dessert worth trying. I definitely recommend this place for a pleasant time.

Atmosphere: 5

Food: 5

Service: 5

Legitimately one of the better coffee stops I’ve made recently. Coffee, baked goods, and sandwiches on point. Nice patio area with generous seating. Wonderful for a sit in the sun on a Sunday morning. Highly recommend.

Atmosphere: 5

Food: 5

Service: 5

Great coffee shop with delicious fresh pastries and a huge patio outside too relax , I had the berry danish it was perfect not too sweet.

Atmosphere: 5

Food: 5

Service: 5

The pastries are to die for!

Atmosphere: 5

Food: 5

Service: 5

The new pastries are outstanding. Try them! Lucky to have this shop in the neighborhood.

Atmosphere: 5

Food: 5

Service: 5

Less crowded, Great Cuppacino.

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Avocado Toast