2232 Bristol St S, Newport Beach
I had the worst experience on 8/12 after being told by a Male manager on 8/11 that my meal would be replaced. A regular female employee told me an awful gesture. I felt humiliated; keep in mind I come here twice a week and buy food for 8 guys. I feel more than belittled as if I'm begging for food that I didn't eat the day before. Upper management needs to write up, re-train that female employee. Im not trying to get nobody fired but I need a simple apology. I don't know if I'll purchase food from this location just because a female employee wants to have her opinion on a Manager's word. Owner keep in mind I had 5 stars until this awful experience. Thanks in advance.
Cleaner than most EPLs. Food was good. Family meal was a good value. Store location a little awkward to get in and out of.
Pollo loco fit menu is really good if you are following any low carb or keto diet this is the place, pollo Loco in Newport Beach is the best location I'll said, quality, flavor, price and great service, this is the spot! Very well recommended
First time at this restaurant and I Don't know why this place don't have 5 stars. Food was great, staff is super friendly but was even better the restaurant was clean and that's a plus for me! Keep up the great work. Definitely coming back!
This was one of the cleanest stores I have ever been.
This place has improved tenfold. Excellent service tonight and our food was so delicious. I wish I would of gotten the cashier name inside so I could mention him personally . The inside was remodeled too. Keep up the good work- can't wait to come back for another keto burrito.
Placed an order via the app with curbside pickup. That worked well. However, my chicken with avocado taco and my chicken with guacamole burrito had NO avocados or guacamole on either!!! Really disappointed.
Great Service!!!! One of the Best restaurant I visited in the last months!!
Great visit Tuesday lunch time. The employees were very nice and fast my food was warm and delicious
El Pollo Loco proves that fast food can be healthy, fresh and still delicious.
It’s been a while that I don’t come to this location. The food was super fresh & delicious! I highly recommend this location.
Only used the drive through but the service I received was great. I am a veteran and asked about a discount and with out question the cashier gave me the discount. The food like usual was cooked and tasted very good.
The drive thru line gets long during lunch time but the wait time is pretty quick. The people working at the drive thru window are always super nice.
I love the food it's the best food iv ever tasted ?
I got a two chicken breasts meal do it some beans and salad. Both my chicken breasts were very hot and juicy. Beans were delicious as well as a salad. Thank you so much!
2232 Bristol St S, Newport Beach, CA 92660