The least welcoming Starbucks ever! After 5 min of sitting there the first employee came to me and asked if I want to order something . I said yes later and thanks . After 10 min the same worker again got close to my desk and said in order to stay here should have ordered something . It was a first time in my entire Starbucks experience I was getting this type of service /treatment . So I just got up and got 2 water bottles to not have to hear them again . This location has a big space and it’s sad that few people gather or have coffee time there . My recommendation is to give at least 30 min time to people and then talk about store policy which seems is very specific for this Starbucks . Also , with this type of policy and attitude few people may desire to go there when there is much more welcoming cafe 2 min away
Maria Aparicio
I had a really disappointing experience with the customer service. I was on an important call and didn’t have time to place an order beforehand. Two employees approached me and insisted, rather rudely, that I order something while I was still on the call. I politely explained that I would order right after I finished. Instead of understanding, they deliberately turned up the music very loudly. It was completely unnecessary, especially considering I had only been there for less than 30 minutes. It’s no surprise that the place was so empty.
Gustavo Mesa
The lady who is making sandwiches is not doing a good job. Is not giving a good service to the costumers
Kristy
I recently visited this Starbucks location with my service dog, who is styled to look like a panda. As I waited for my order, I couldn't help but overhear a discussion among the staff about whether dyeing pets is good or bad. While I respect that everyone has their opinions, I felt uncomfortable that this conversation happened openly, especially when I was the only customer present.
I found this behavior to be unprofessional and disrespectful, particularly when directed toward someone who in the same room. The staff should be more mindful of their discussions and how they could affect customers. I hope this feedback can serve as a reminder to provide a more welcoming and respectful environment in the future.
Atmosphere: 1
Food: 1
Service: 1
Nadia Lucero
Internet works poorly. And the bathroom was already closed when we arrived 1.5 hours before the store closed.
Service: 1
Emily Nicholas
Parking: Hard to find parking. We found there is a garage behind and down below…
Atmosphere: 5
Food: 5
Service: 5
Kai Davidson
They told me to stop harassing my favorite worker we were asking him questions the manager is very mean
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Kind Salted Caramel & Dark Chocolate Nut Bar, Starbucks Butter Popcorn
Austin Bloom
The best Starbucks in OC.
Atmosphere: 5
Food: 5
Service: 5
Krista Hackley
Marcus, Thank you for great customer service and making me feel welcome! I appreciate so much!!!
I’m so offended by the service I received. I was in line and the young man who was taking orders, looked at me and ask the woman behind me “hi, may I take you order” I can’t believe it . And he also got my order wrong , wouldn’t make eye contact and was short with me . I love Starbucks but I’ll never go to that one ever again.
Shannon Johlic
normally I just give Starbuck's a pass on quality and service (not the best).... but this location consistently misses the mark.in a month, they have gotten my order wrong 4 times, including forgetting to make my order.Service is bad even for a Starbucks. (again, this is based on coming here many times in a month [because it was close/on the way to meetings]).just grab a coffee ANYWHERE else...
Atmosphere: 2
Food: 3
Service: 1
Walt White
Starbucks is the gold standard when it comes to convenient and premium coffee. This one in Newport, Beach is a great place.
Atmosphere: 5
Food: 4
Service: 5
Robin Gowin
Great service, great food, great coffee! I was in and out in about five minutes.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cranberry Bliss Bar Tray
Luna
This is one of my all time favorite Starbucks. Always have the nicest staff that always know how to make drinks on point.
Great beach view!
The least welcoming Starbucks ever! After 5 min of sitting there the first employee came to me and asked if I want to order something . I said yes later and thanks . After 10 min the same worker again got close to my desk and said in order to stay here should have ordered something . It was a first time in my entire Starbucks experience I was getting this type of service /treatment . So I just got up and got 2 water bottles to not have to hear them again . This location has a big space and it’s sad that few people gather or have coffee time there . My recommendation is to give at least 30 min time to people and then talk about store policy which seems is very specific for this Starbucks . Also , with this type of policy and attitude few people may desire to go there when there is much more welcoming cafe 2 min away
I had a really disappointing experience with the customer service. I was on an important call and didn’t have time to place an order beforehand. Two employees approached me and insisted, rather rudely, that I order something while I was still on the call. I politely explained that I would order right after I finished. Instead of understanding, they deliberately turned up the music very loudly. It was completely unnecessary, especially considering I had only been there for less than 30 minutes. It’s no surprise that the place was so empty.
The lady who is making sandwiches is not doing a good job. Is not giving a good service to the costumers
I recently visited this Starbucks location with my service dog, who is styled to look like a panda. As I waited for my order, I couldn't help but overhear a discussion among the staff about whether dyeing pets is good or bad. While I respect that everyone has their opinions, I felt uncomfortable that this conversation happened openly, especially when I was the only customer present.
I found this behavior to be unprofessional and disrespectful, particularly when directed toward someone who in the same room. The staff should be more mindful of their discussions and how they could affect customers. I hope this feedback can serve as a reminder to provide a more welcoming and respectful environment in the future.
Atmosphere: 1
Food: 1
Service: 1
Internet works poorly. And the bathroom was already closed when we arrived 1.5 hours before the store closed.
Service: 1
Parking: Hard to find parking. We found there is a garage behind and down below…
Atmosphere: 5
Food: 5
Service: 5
They told me to stop harassing my favorite worker we were asking him questions the manager is very mean
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Kind Salted Caramel & Dark Chocolate Nut Bar, Starbucks Butter Popcorn
The best Starbucks in OC.
Atmosphere: 5
Food: 5
Service: 5
Marcus, Thank you for great customer service and making me feel welcome! I appreciate so much!!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I’m so offended by the service I received. I was in line and the young man who was taking orders, looked at me and ask the woman behind me “hi, may I take you order” I can’t believe it . And he also got my order wrong , wouldn’t make eye contact and was short with me . I love Starbucks but I’ll never go to that one ever again.
normally I just give Starbuck's a pass on quality and service (not the best).... but this location consistently misses the mark.in a month, they have gotten my order wrong 4 times, including forgetting to make my order.Service is bad even for a Starbucks. (again, this is based on coming here many times in a month [because it was close/on the way to meetings]).just grab a coffee ANYWHERE else...
Atmosphere: 2
Food: 3
Service: 1
Starbucks is the gold standard when it comes to convenient and premium coffee. This one in Newport, Beach is a great place.
Atmosphere: 5
Food: 4
Service: 5
Great service, great food, great coffee! I was in and out in about five minutes.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cranberry Bliss Bar Tray
This is one of my all time favorite Starbucks. Always have the nicest staff that always know how to make drinks on point.
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