I always have such a terrible experience here. This Starbucks is the closest one to home aside the one inside of target that closes very early. So I always have to come to this one however I usually choose to drive 10 minutes further just to avoid this Starbucks. They never make the drink correctly and the girls in the front always have an ugly attitude, especially if you order something extra or modifications on your drink!!! I went to Marshalls today and said you know what let’s just try it out and of course the girl in the front Ofelia had an attitude, and was acting like she just wanted me to get out of there. She asked me what do I want to do with all the extra space in my cup I said ice is fine, mind you this is after all the attitude I got when I asked about other things such as classic syrup etc. And apparently, my lack of knowledge with the cane sugar being discontinued bothered her. So when I get my drink, of course it’s made wrong and on top of that if she specifically asked what I would want to do with the extra space in the cup because I got a bigger cup why would they give me the smallest cup? This is constant to where my drinks are made wrong or the girls in the front have such a terrible attitude or both! And I’ve never complained. I have literally thrown my drink out and said nothing & drove to a different location because its made wrong, taste wrong etc but I’m honestly scared to ask them to remake it because of their mean attitudes and I fear they will just make it even worse.. And it’s sad because I spent my hard earned money here all the time and for once I wish I can have a good experience where the girls aren’t mean or the drink is made good or correct, I just feel like if you’re paying for some thing you have the right to ask for it to be made correctly because you get charged for every single thing you add on.. so why can’t I have what I’m paying for? This is the only Starbucks I’ve ever had this problem.. so many times I got the name of the workers in the front with an attitude but honestly, I just never did it but today I’ve had enough.
Wuilimar Viloria
I love
Atmosphere: 5
Food: 5
Service: 5
David Cee
you order online to pick it up faster and still spend 10 minutes waiting for your drink
Service: 1
jose roberto ortez escobar
Very good coffee
Atmosphere: 1
Food: 1
Service: 1
Shannon Austin
The location itself is really nice. Cool little coffee shop for Thousand Oaks. But the coffee itself was not that good at all and the service was very robotic. Didn’t feel personal at all which was disappointing.
Atmosphere: 3
Food: 1
Service: 1
kevin sandoval
Savanah the young lady at the drive thru will definitely make anyone's day great customer service!
Service: 5
HA S
All the staff I’ve interacted with in the drive thru are so nice. 5/5 service
Service: 5
Santos Hernandez
Every time I order a drink ,they never have it !!!!plus the attitude they have towards me as the customer is horrible!!!and to top it off they always mess up my order somehow,I order 7drinks and got home with 6dinks!
Atmosphere: 1
Service: 1
Ivan Garcia
They open late
Atmosphere: 2
Food: 2
Service: 1
GummylVXX Blaze
They’re always top tier but recently since it fall we went through the drive thru at 10:45am and ask for something specific .I went inside to resolve the situation respectfully and the girl in the front counter “helped “instead of switching out the drink they messed up in the drive thru she made it correctly the 2nd time after I had paid again . Please don’t put your trainee in a position they can handle .
I always have such a terrible experience here. This Starbucks is the closest one to home aside the one inside of target that closes very early. So I always have to come to this one however I usually choose to drive 10 minutes further just to avoid this Starbucks. They never make the drink correctly and the girls in the front always have an ugly attitude, especially if you order something extra or modifications on your drink!!! I went to Marshalls today and said you know what let’s just try it out and of course the girl in the front Ofelia had an attitude, and was acting like she just wanted me to get out of there. She asked me what do I want to do with all the extra space in my cup I said ice is fine, mind you this is after all the attitude I got when I asked about other things such as classic syrup etc. And apparently, my lack of knowledge with the cane sugar being discontinued bothered her.
So when I get my drink, of course it’s made wrong and on top of that if she specifically asked what I would want to do with the extra space in the cup because I got a bigger cup why would they give me the smallest cup?
This is constant to where my drinks are made wrong or the girls in the front have such a terrible attitude or both! And I’ve never complained. I have literally thrown my drink out and said nothing & drove to a different location because its made wrong, taste wrong etc but I’m honestly scared to ask them to remake it because of their mean attitudes and I fear they will just make it even worse.. And it’s sad because I spent my hard earned money here all the time and for once I wish I can have a good experience where the girls aren’t mean or the drink is made good or correct, I just feel like if you’re paying for some thing you have the right to ask for it to be made correctly because you get charged for every single thing you add on.. so why can’t I have what I’m paying for? This is the only Starbucks I’ve ever had this problem.. so many times I got the name of the workers in the front with an attitude but honestly, I just never did it but today I’ve had enough.
I love
Atmosphere: 5
Food: 5
Service: 5
you order online to pick it up faster and still spend 10 minutes waiting for your drink
Service: 1
Very good coffee
Atmosphere: 1
Food: 1
Service: 1
The location itself is really nice. Cool little coffee shop for Thousand Oaks. But the coffee itself was not that good at all and the service was very robotic. Didn’t feel personal at all which was disappointing.
Atmosphere: 3
Food: 1
Service: 1
Savanah the young lady at the drive thru will definitely make anyone's day great customer service!
Service: 5
All the staff I’ve interacted with in the drive thru are so nice. 5/5 service
Service: 5
Every time I order a drink ,they never have it !!!!plus the attitude they have towards me as the customer is horrible!!!and to top it off they always mess up my order somehow,I order 7drinks and got home with 6dinks!
Atmosphere: 1
Service: 1
They open late
Atmosphere: 2
Food: 2
Service: 1
They’re always top tier but recently since it fall we went through the drive thru at 10:45am and ask for something specific .I went inside to resolve the situation respectfully and the girl in the front counter “helped “instead of switching out the drink they messed up in the drive thru she made it correctly the 2nd time after I had paid again . Please don’t put your trainee in a position they can handle .
Atmosphere: 5
Food: 5
Service: 2
Restaurantji Recommends
They close the store , at 5pm. Put no signs is closed inside. Employees literally look at u and don't say anything until u call them
Atmosphere: 1
Food: 1
Service: 1
I always go here bc it is near my area and the services is much faster than others.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mango Dragonfruit, Mocha Latte
Very ?
Atmosphere: 5
Food: 5
Service: 5
Heather was friendly, liked her attitude at the drive thru.
Food: 5
Service: 5
Has bad service very slow and I had to wait one hour for my drink after ordering off the app needs more employees very pact when full!!!!!
Atmosphere: 1
Food: 1
Service: 1
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