I went in to the store because I had an Uber Eats order. I went to the counter to pick up the order and the manager couldn’t find the order. Mind you this is a 4 combo order. The manager comes back and says they gave it away. Girl what? How do you give away such a large order without even checking to make sure that order is going to the correct person. A Manager made this kind of mistake? So I asked if they could remake it and she said no they couldn’t. I asked her how that would make any sense, since they were the ones to give it away. And she just said sorry. I’m 24 and the girl looked around my age.. Why is this location hiring young managers if they can’t even run the store properly by doing their job. Just because someone worked at a register does not mean they’re qualified to manage anyone. Especially when that manager is incompetent and lets people come into that location to steal orders and THEN refuse to remake it, when it is brought to their attention. How does a manager mess up like that and then be LAZY and refuse to remake the food they GAVE AWAY to the wrong person. It felt like talking to a toddler when interacting with her. I hope this business fires her and hires better people that actually will do their job and won’t be lazy.
Atmosphere: 1
Service: 1
cat
good experience, but I ordered a large and barley got any waffle fries
This chic-fil-a is the most incredible fast food restaurant I’ve ever been to. They get 5 stars across the board. The food is great, the service is friendly and attentive, it is very clean and decorated. They have a small play area that is safe for my kids to play in, get out their energy and have a great time! I can’t recommend spending your time here enough! Great job to this wonderful team who makes meals for my children a fun, delicious and nutritious time!! We come here all the time!
I wanted to highlight the great customer service at the Chick-fil-A Northridge location. The staff was incredibly friendly and welcoming, and my food came out very quick. Everything was fresh, the restaurant was clean, and the service truly made the visit feel special. I have to mention Treena—she was so kind and stopped by our table multiple times to make sure everything was okay and to see if we needed anything else. I’ll happily return!
Atmosphere: 5
Food: 3
Service: 5
Fran Hibbs
Went thru the drive and food was coming out very slow. Drinks were given at the window but everyone going thru the drive thru had to pull through and wait. And they didn't not have enough parking spaces for everyone waiting. Plus the orders were not being brought out in the correct order. People who came out of the drive thru after me got their food before me. Food was great but everything else was a mess.
VERY expensive and not Enough THE YOUNG GUY VERY NICE
Atmosphere: 3
Food: 1
Service: 4
Guy Barter
Ice cream cone was anorexic
Food: 1
Service: 4
J S
Just another incompetent business that expects you to do their job. Its their Policy that its the Customers responsibility to check to see if your order is complete when you leave the drive through. Amazing! Never again!
Atmosphere: 3
Food: 3
Service: 3
Juan Gabriel
I love it because it has an indoor playground for my kid and Thursdays they eat for free
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich
Keyser Soze
Great food, Super friendly staff, very nice to first responders. Everyone was so polite. Thank you
Autism AWARENESS! I asked them to cook well done fries because my daughter has sensory issues and they just wouldn't do it. They got the manager of Chick-fil-A and they said sorry we can't do that. My baby can't eat mushy fries. This is a problem when you can't do a simple request for a customer. Maybe if I make a review they will change their ways. 10/9/2025 between 1:40pm and 2:00pm #chikfila #autismawareness #sensoryissues
Food: 1
Service: 1
crisp cris
johnny was an absolute stud. the best worker hands down. Make him manager because the other works and managers don't know how to give me a refill. But johnny was the rescue the day. he's so cute.he saved my family from a burning tree.
Atmosphere: 1
Food: 1
Service: 1
Ellen Cuadras
One of the girls workers was not very nice and she seemed like she did not want no participation in helping at all, like she would rather hurry to leave then to work.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nuggets, Grilled Chicken Sandwich, Mac \u0026 Cheese
Cintia Padilla
The service was not as I expected every single time that I go to a Chick-fil-A restaurant usually the employees make me day. But when I come to the Northridge I learned not to expect that I only go if I'm really hungry or craving Chick-fil-A.
Atmosphere: 2
Food: 5
Service: 1
Craig koch
This location will not count back change to the customer.
I went in to the store because I had an Uber Eats order. I went to the counter to pick up the order and the manager couldn’t find the order. Mind you this is a 4 combo order. The manager comes back and says they gave it away. Girl what? How do you give away such a large order without even checking to make sure that order is going to the correct person. A Manager made this kind of mistake? So I asked if they could remake it and she said no they couldn’t. I asked her how that would make any sense, since they were the ones to give it away. And she just said sorry. I’m 24 and the girl looked around my age.. Why is this location hiring young managers if they can’t even run the store properly by doing their job. Just because someone worked at a register does not mean they’re qualified to manage anyone. Especially when that manager is incompetent and lets people come into that location to steal orders and THEN refuse to remake it, when it is brought to their attention. How does a manager mess up like that and then be LAZY and refuse to remake the food they GAVE AWAY to the wrong person. It felt like talking to a toddler when interacting with her. I hope this business fires her and hires better people that actually will do their job and won’t be lazy.
Atmosphere: 1
Service: 1
good experience, but I ordered a large and barley got any waffle fries
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Chick-Fil-A Waffle Potato Fries
This chic-fil-a is the most incredible fast food restaurant I’ve ever been to. They get 5 stars across the board. The food is great, the service is friendly and attentive, it is very clean and decorated. They have a small play area that is safe for my kids to play in, get out their energy and have a great time! I can’t recommend spending your time here enough! Great job to this wonderful team who makes meals for my children a fun, delicious and nutritious time!! We come here all the time!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich, Chick-Fil-A Waffle Potato Fries, Cobb Salad
I wanted to highlight the great customer service at the Chick-fil-A Northridge location. The staff was incredibly friendly and welcoming, and my food came out very quick. Everything was fresh, the restaurant was clean, and the service truly made the visit feel special. I have to mention Treena—she was so kind and stopped by our table multiple times to make sure everything was okay and to see if we needed anything else. I’ll happily return!
Atmosphere: 5
Food: 3
Service: 5
Went thru the drive and food was coming out very slow. Drinks were given at the window but everyone going thru the drive thru had to pull through and wait. And they didn't not have enough parking spaces for everyone waiting. Plus the orders were not being brought out in the correct order. People who came out of the drive thru after me got their food before me. Food was great but everything else was a mess.
Food: 5
Service: 3
Recommended dishes: Chick-Fil-A Waffle Potato Fries, Grilled Chicken Sandwich, Mac \u0026 Cheese
VERY expensive and not Enough THE YOUNG GUY VERY NICE
Atmosphere: 3
Food: 1
Service: 4
Ice cream cone was anorexic
Food: 1
Service: 4
Just another incompetent business that expects you to do their job. Its their Policy that its the Customers responsibility to check to see if your order is complete when you leave the drive through. Amazing! Never again!
Atmosphere: 3
Food: 3
Service: 3
I love it because it has an indoor playground for my kid and Thursdays they eat for free
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich
Great food, Super friendly staff, very nice to first responders. Everyone was so polite. Thank you
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Autism AWARENESS! I asked them to cook well done fries because my daughter has sensory issues and they just wouldn't do it. They got the manager of Chick-fil-A and they said sorry we can't do that. My baby can't eat mushy fries. This is a problem when you can't do a simple request for a customer. Maybe if I make a review they will change their ways. 10/9/2025 between 1:40pm and 2:00pm #chikfila #autismawareness #sensoryissues
Food: 1
Service: 1
johnny was an absolute stud. the best worker hands down. Make him manager because the other works and managers don't know how to give me a refill. But johnny was the rescue the day. he's so cute.he saved my family from a burning tree.
Atmosphere: 1
Food: 1
Service: 1
One of the girls workers was not very nice and she seemed like she did not want no participation in helping at all, like she would rather hurry to leave then to work.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nuggets, Grilled Chicken Sandwich, Mac \u0026 Cheese
The service was not as I expected every single time that I go to a Chick-fil-A restaurant usually the employees make me day. But when I come to the Northridge I learned not to expect that I only go if I'm really hungry or craving Chick-fil-A.
Atmosphere: 2
Food: 5
Service: 1
This location will not count back change to the customer.
Atmosphere: 5
Food: 5
Service: 1
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