Had the worst customer service experience in my life with team member, Araceli refused to put cheese in my taco and treat it like a quesadilla. I originally was told it could be done and I could still have three sides, but then told me it could not be done then to get technical my friend who ordered the kids meal they decided she would only get two sides as the cheese in her quesadilla counted as a side, but they still gave me a free side so this is such a whack establishment and they’re making a policies right in front of my face cause I actually check the policy And she is completely incorrect. She should not be working in the front of the house as she does not understand Customer Service, she decided to fight with me over a little bit of sprinkle of cheese.
Atmosphere: 2
Food: 5
Service: 2
John Alderete
Our server was very friendly and helpful. A little more spicy than we anticipated but not too bad...
Atmosphere: 5
Food: 4
Service: 5
Socorro Philippe
Get a chicken bowl w white rice black beans cheese corn and mix it then add guac and eat it w Doritos. Trust me ts GAS
Atmosphere: 5
Food: 5
Service: 5
Ivan 888
Lots of options in their menu, good customer service, Clean dining area, the bowls are fire, A good spot to enjoy a meal anytime!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Quesadilla, Steak Bowl, Steaj Burrito, Chipotle Chicken Bowl, Grilled Chicken, Chips and Salsa, Build Your Own Burrito, Build Your Own Salad
Monica R.B
The lady working at the front serving the food on Sunday night gave us literally half a scoop of rice. She barely put any meat and just filled the bowl with greens and cheese. So basically we just paid for toppings? Such a rip off. Plus she was so grumpy, it’s only the cashier who pleasant. Thank goodness. Cause our mood was so ruined by the one prepping our food.
Atmosphere: 3
Food: 4
Service: 1
Omid Khanian
Come here around Tuesdays around 4:30 AMAZING!!!! Customer
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Burrito
Margarete Raschka
Didn’t like how they serve you the food, super slow, super little, super not very nice!!!!
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Burrito Bowl
Johnnef C Mendoza
November 26,2024
I've been eating Chipotle since 2008. This location used to be a Carl's Jr. location and I used to go to the one in Ventura and Topanga. Their meats are not as good as when they barely started business but I like it still. I usually get the burrito mixed with steak and chicken with corn, guacamole, beans, cheese, and tomatoes. One of tge healtgier choice you can find the market.
Comically small portions of protien not even a child would be full after eating this i came after the gym and was severely disapointed i will never come back to chipotle again after todays experience i told the worker that the ammout was tiny she could have added extra to make it right but she instead showed me a small cup and said its this much . It was no where close to that much before they lost a family of customers today. Ill be going to the subway across thr street
Atmosphere: 1
Food: 1
Service: 1
jagteswar bhail
If it’s the old lady in front go to a different chipotle. I was trying to be nice but it seems like she is mad she has to work at night. I’m sorry for your circumstances but you don’t need to take it out on the customers Seesh. Hopefully she gets what she wants bc it’s not a job at chipotle
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Burrito Bowl
Ed To
About food. Chicken was totally over salty. Guacamole was not fresh how you guys promised in your adv.
We came before store was open. We were first customers. Employee who start served us didn’t greeting at all. She was washing hands and speaking same time , after that I ask why all top lead glasses are dirty from inside , she look on me with attitude and put her eyes up , like it looks I bother her. After I ask to serve me somebody else. She left me with anger.
So dear management. I don’t think so this is Chipotle’s standard of customer service. At least I believe your employee , unfortunately she don’t tell me her name , you can check cameras I was first customer, can say hi or good morning.
And please clean the top glasses. It looks very dirty.
Parking: This is big plaza , it’s a lot of parking space.
Wheelchair accessibility: Yes
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chipotle Chicken Bowl
Jose Roj
We wait on the front door to open a 1030 employee open, didn't greet the customers we went inside. No greeting for the customer. We saw that glass on top of the food very dirty. We make a comment employee. Don't make any comments. we call the manager, she show up make faces and didn't ask , I show her how durty all the glasses bitrina on top the food look very durty , she only say "okay" mad face ....
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Chipotle Chicken Bowl
MyChelle Buchanan
The prices have gotten crazy! Up charge for this and that, and the food quality hasn't gotten better...
Better than most.
Atmosphere: 5
Food: 5
Service: 5
Great Chipotle, Great Serving Size & Great Time!
Atmosphere: 5
Food: 5
Service: 5
Had the worst customer service experience in my life with team member, Araceli refused to put cheese in my taco and treat it like a quesadilla. I originally was told it could be done and I could still have three sides, but then told me it could not be done then to get technical my friend who ordered the kids meal they decided she would only get two sides as the cheese in her quesadilla counted as a side, but they still gave me a free side so this is such a whack establishment and they’re making a policies right in front of my face cause I actually check the policy And she is completely incorrect. She should not be working in the front of the house as she does not understand Customer Service, she decided to fight with me over a little bit of sprinkle of cheese.
Atmosphere: 2
Food: 5
Service: 2
Our server was very friendly and helpful. A little more spicy than we anticipated but not too bad...
Atmosphere: 5
Food: 4
Service: 5
Get a chicken bowl w white rice black beans cheese corn and mix it then add guac and eat it w Doritos. Trust me ts GAS
Atmosphere: 5
Food: 5
Service: 5
Lots of options in their menu, good customer service, Clean dining area, the bowls are fire,
A good spot to enjoy a meal anytime!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Quesadilla, Steak Bowl, Steaj Burrito, Chipotle Chicken Bowl, Grilled Chicken, Chips and Salsa, Build Your Own Burrito, Build Your Own Salad
The lady working at the front serving the food on Sunday night gave us literally half a scoop of rice. She barely put any meat and just filled the bowl with greens and cheese. So basically we just paid for toppings? Such a rip off. Plus she was so grumpy, it’s only the cashier who pleasant. Thank goodness. Cause our mood was so ruined by the one prepping our food.
Atmosphere: 3
Food: 4
Service: 1
Come here around Tuesdays around 4:30 AMAZING!!!! Customer
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Burrito
Didn’t like how they serve you the food, super slow, super little, super not very nice!!!!
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Burrito Bowl
November 26,2024
I've been eating Chipotle since 2008. This location used to be a Carl's Jr. location and I used to go to the one in Ventura and Topanga. Their meats are not as good as when they barely started business but I like it still.
I usually get the burrito mixed with steak and chicken with corn, guacamole, beans, cheese, and tomatoes. One of tge healtgier choice you can find the market.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Guacamole, Burrito
Restaurantji Recommends
Comically small portions of protien not even a child would be full after eating this i came after the gym and was severely disapointed i will never come back to chipotle again after todays experience i told the worker that the ammout was tiny she could have added extra to make it right but she instead showed me a small cup and said its this much . It was no where close to that much before they lost a family of customers today. Ill be going to the subway across thr street
Atmosphere: 1
Food: 1
Service: 1
If it’s the old lady in front go to a different chipotle. I was trying to be nice but it seems like she is mad she has to work at night. I’m sorry for your circumstances but you don’t need to take it out on the customers Seesh. Hopefully she gets what she wants bc it’s not a job at chipotle
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Burrito Bowl
About food. Chicken was totally over salty.
Guacamole was not fresh how you guys promised in your adv.
We came before store was open.
We were first customers. Employee who start served us didn’t greeting at all. She was washing hands and speaking same time , after that I ask why all top lead glasses are dirty from inside , she look on me with attitude and put her eyes up , like it looks I bother her. After I ask to serve me somebody else. She left me with anger.
So dear management. I don’t think so this is Chipotle’s standard of customer service.
At least I believe your employee , unfortunately she don’t tell me her name , you can check cameras I was first customer, can say hi or good morning.
And please clean the top glasses. It looks very dirty.
Parking: This is big plaza , it’s a lot of parking space.
Wheelchair accessibility: Yes
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chipotle Chicken Bowl
We wait on the front door to open a 1030 employee open, didn't greet the customers we went inside. No greeting for the customer. We saw that glass on top of the food very dirty. We make a comment employee. Don't make any comments. we call the manager, she show up make faces and didn't ask , I show her how durty all the glasses bitrina on top the food look very durty , she only say "okay" mad face ....
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Chipotle Chicken Bowl
The prices have gotten crazy! Up charge for this and that, and the food quality hasn't gotten better...
Atmosphere: 3
Food: 3
Service: 4
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