Dairy Queen (Treat)

My dog goes NUTS for the soft serve here

I returned to West Valley post acute on 7057 Shoop Ave., March 2, 2025 because I had right knee replacement.
I rested well in this place because everybody is very professional and kind

WORST
DQ
EVER.
I know everybody seems to be having the same experience here, but I had to chime in too.
The service here has been consistently terrible. RUDE and UNPROFESSIONAL. I have tried several times now, and only once gotten what I ordered, but they charged me DOUBLE.
Now let me be clear, I've ordered the exact same blizzard at DQs all around the US, and never had a problem, EXCEPT here.
Same as other people, I was told the ice cream machine wasn't working after I watched another customer walk out with dipped cone. There were no other customers... So it's not like it was "too busy" to make a blizzard. But I left and happened to walk by again about a couple hours later... The person I had dealt with was nowhere to be seen, so I tried again and another employee started making it, no problem... Then the other person came back from break and said, "No... Stop. We don't do that." and stopped them. I asked why, and they said, "ok fine," and insisted on ringing me up, and charged me DOUBLE! (Their prices are already way higher than other DQs). It was ridiculous.

I won't be back to this location!

Atmosphere: 1

Service: 1

disgusting icecream reminded me of lotion, gave it all melted and frozen drink had alot chunks of ice rude staff didnt want to do anything bout it

Atmosphere: 2

Food: 1

Service: 1

I love strawberry shakes,my kids love chocolate chip mint shakes,I love the flavor. It's not the first time buying in here .The person working right here have a negative attitude and unfriendly atmosphere. I ask for a empty cup, and she said in a negative manner I can't. Later she said I need to buy the cup, i said ok, but she dropped the cup near my hand in a mad way, she was very rude, I ask for my receipt and she said I need to ask to her for the receipt, because she was very busy..
This happend today 8/05/24, at, 6:01 pm

Atmosphere: 2

Food: 3

Service: 1

We don't have Dairy Queen in the urban areas they don't make Dairy Queens out here for black people they're all in the suburbs

It's just not what it used to be. Chocolate was runny, ice cream was thin

Atmosphere: 2

Food: 3

Service: 3

I stopped by this DQ inside Northridge mall today because I wanted a soft serve ice cream. I walked past this DQ store so many times but never walked inside to look at their menu. Today was the day, so when I walked in they were not busy at all. I was looking at their menu and saw their plain cone option which is their version of soft serve in a cone. So I went with that and got a small size. It was pricer than I expected but I guess because it was in the mall. The plain vanilla in a cone was good though and you get a good amount. I was happy with my selection to end my day at the mall.

Parking: There a ton of parking spots here from parking garage to parking lot because it's inside the mall.

Kid-friendliness: This place is kid friendly

Wheelchair accessibility: This place is wheelchair accessible

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Vanilla Ice Cream Cone

Not quite what I remembered as a kid.

Atmosphere: 3

Food: 3

Service: 5

Walked in with a rude worker who at first lied that his ice cream machine didn’t work. After I asked him to show me, he pressed down on it and it worked perfectly. I asked him to please sell me an ice cream for my son as it’s his bday and instead of giving it which takes 30 seconds, he decided to argue for 5 minutes refusing to help my child. He set I need to set rules and it takes me 5 minutes to pour you ice cream. That’s poor service and careless. Will never recommend this place to anyone

Service: 1

Awesome customer service Rachael was awesome liked her attitude.

Atmosphere: 5

Food: 5

Service: 5

I love the hot cocoa

Food: 5

Stopped in for Blizzards. One of the employees had a hurt arm. She powered thru our 4 orders. One was a banana split. Fast and awesome. Most people would have stayed home. Didn't get her name, but as a former restaurant manager, I wish all my employees had this attitude and work ethic. You all are lucky to have her. Didn't complain, and was a pleasure to see this. Won't embarrass her and take a pic....

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Banana Split, Oreo Caramel Fudge Cheesecake

The service is pretty good, I had their vanilla cones and was not disappointed. Would totally recommend going there.

Their ice cream is always great! Got blizzards for me and my kids. Always a treat!