We had such a great experience here. The food was excellent ! I want to give a special recognition to the manager Aracely. My grandson accidently ordered the wrong burrito, and of course didn't realize it till he tried it. She changed it for him immediately, and was so very kind ! He absolutely loved it ! A+ all the way, for the fantastic food and management !! Thank you again..best food and customer service !!
Atmosphere: 5
Food: 5
Service: 5
Walter Hermandez
Fresh chicken and sides, I would change water filter on the soda machine and clean behind soda dispenser , it may be a leak or just needs detail cleaning! Thank you.
Atmosphere: 4
Food: 4
Service: 4
Jose Garcia
my favorite chicken
Food: 5
To Be (The Critic)
Double chicken bowl really hits the spot. My new fav menu item, tho they have many others. Always good quality fresh ingredients. You'll feel good feeding your body with their food. It's guilt free. And very fair pricing
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Beans and Rice, Guacamole, Grilled Chicken
Victoria Gutierrez
They have Kiosk to order and pay, but I used the app on my phone to order.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: New Double Shredded Beef Tostada Salad
Rufino Lc
Bad, today I went to bring food for my son who has autism and they didn't close the lid on the beans properly and everything spilled on the flour tortillas and other dressers. I called to explain what happened and they asked me for the purchase # and the guy from the drive true told me that it was in a bag with the food and nothing was there, the lady in charge told me to come back and that she was going to give me the food again but as if I was going to a 3 hour therapy? so cruel even explaining to them who it was for The food lacks empathy if they knew that a mother of a child with autism lived everything brand new and they were brand new even more ?
Service: 1
Sebastian_ Rulez7
I love el pollo loco, food quality seeems to have improved ? ?. Before the meat was dry, now it's juice and tender.
Atmosphere: 4
Food: 5
Service: 4
dina carino
More expensive, less food
Carl McGee
I really enjoy all Pollo loco for a quick lunch this one's okay.
They're changing too many things and lowering the quality of food while increasing prices. Not a great idea. The staff person I was barely able to interact with over the giant machines on the counter was polite. I'm not sure who had the idea to install giant kiosks to order on the main counter alongside a 90s home printer scanner looking machine. But that also is not a good idea.
Atmosphere: 1
Food: 4
Service: 3
Recommended dishes: Grilled Chicken
Margo Gutierrez
The Pollo has gotten too salty! The salt seems to draw out the water from lettuce, so the whole thing is soggy by the time I get home. I had to throw half of it out.
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Double Chicken Tostada Salad
R.L. Fine
They're changing too many things and lowering the quality of food while increasing prices. Not a great idea. The staff person I was barely able to interact with over the giant machines on the counter was polite. I'm not sure who had the idea to install giant kiosks to order on the main counter alongside a 90s home printer scanner looking machine. But that also is not a good idea.
Atmosphere: 1
Food: 4
Service: 3
Recommended dishes: Grilled Chicken
Anonymous 51
Everything is good, recommended friends. The family ??????.
Alan Ramirez you work at a lame el pollo loco. Imagine thinking u have any right to laugh when u are the lowest of the low working at a fast food chain. The rudest and lamest people working at this el pollo. Come here if you want possible food poisoning cuz I heard a lot of them are special cooking back there. (Manager said this btw)
What delicious chicken!
Atmosphere: 5
Food: 5
Service: 5
We had such a great experience here. The food was excellent ! I want to give a special recognition to the manager Aracely. My grandson accidently ordered the wrong burrito, and of course didn't realize it till he tried it. She changed it for him immediately, and was so very kind ! He absolutely loved it ! A+ all the way, for the fantastic food and management !! Thank you again..best food and customer service !!
Atmosphere: 5
Food: 5
Service: 5
Fresh chicken and sides, I would change water filter on the soda machine and clean behind soda dispenser , it may be a leak or just needs detail cleaning! Thank you.
Atmosphere: 4
Food: 4
Service: 4
my favorite chicken
Food: 5
Double chicken bowl really hits the spot. My new fav menu item, tho they have many others. Always good quality fresh ingredients. You'll feel good feeding your body with their food. It's guilt free. And very fair pricing
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Beans and Rice, Guacamole, Grilled Chicken
They have Kiosk to order and pay, but I used the app on my phone to order.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: New Double Shredded Beef Tostada Salad
Bad, today I went to bring food for my son who has autism and they didn't close the lid on the beans properly and everything spilled on the flour tortillas and other dressers. I called to explain what happened and they asked me for the purchase # and the guy from the drive true told me that it was in a bag with the food and nothing was there, the lady in charge told me to come back and that she was going to give me the food again but as if I was going to a 3 hour therapy? so cruel even explaining to them who it was for The food lacks empathy if they knew that a mother of a child with autism lived everything brand new and they were brand new even more ?
Service: 1
I love el pollo loco, food quality seeems to have improved ? ?. Before the meat was dry, now it's juice and tender.
Atmosphere: 4
Food: 5
Service: 4
More expensive, less food
I really enjoy all Pollo loco for a quick lunch this one's okay.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Taco Complete Family Combo
Restaurantji Recommends
They're changing too many things and lowering the quality of food while increasing prices. Not a great idea. The staff person I was barely able to interact with over the giant machines on the counter was polite. I'm not sure who had the idea to install giant kiosks to order on the main counter alongside a 90s home printer scanner looking machine. But that also is not a good idea.
Atmosphere: 1
Food: 4
Service: 3
Recommended dishes: Grilled Chicken
The Pollo has gotten too salty! The salt seems to draw out the water from lettuce, so the whole thing is soggy by the time I get home. I had to throw half of it out.
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Double Chicken Tostada Salad
They're changing too many things and lowering the quality of food while increasing prices. Not a great idea. The staff person I was barely able to interact with over the giant machines on the counter was polite. I'm not sure who had the idea to install giant kiosks to order on the main counter alongside a 90s home printer scanner looking machine. But that also is not a good idea.
Atmosphere: 1
Food: 4
Service: 3
Recommended dishes: Grilled Chicken
Everything is good, recommended friends. The family ??????.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 24 Piece Meal, Guacamole, Chips, Grilled Chicken, Chips & Guacamole Large
Alan Ramirez you work at a lame el pollo loco. Imagine thinking u have any right to laugh when u are the lowest of the low working at a fast food chain. The rudest and lamest people working at this el pollo. Come here if you want possible food poisoning cuz I heard a lot of them are special cooking back there. (Manager said this btw)
Atmosphere: 1
Food: 1
Service: 1
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