I wanted to give 5 stars because the gentleman of Arabian descent was one of the nicest guys I’ve met at a restaurant and showed exceptional skill when displaying his customer service BUT the salad was bad and I already left the area. Had to drive back, only for me to get another bowl with a TON of OLD LETTUCE in my SALAD! My wife is GM at another location in SF valley and I’ve never had this problem at her location. Please fix ASAP.
Atmosphere: 4
Food: 1
Service: 5
meeko mason
This was the cleanest El Pollo loco I've ever been to
Atmosphere: 4
Food: 4
Service: 4
Al c
Cant redeem the rewards points at any polloloco. I tried 6 diferent times in diferents locations. Every time i scan the code at kiosk ,cashiers or app it says invalid code. I dont see the purpose of earning points and not be able to redeem the points earned. What a dissappintment on the corporation
Atmosphere: 4
Food: 4
Service: 4
Anibal Lopez
very friendly manager and staff.. awesome customer service
Atmosphere: 5
Food: 5
Service: 5
Taxi Del valle
What delicious chicken!
Atmosphere: 5
Food: 5
Service: 5
Barbara Toussant
We had such a great experience here. The food was excellent ! I want to give a special recognition to the manager Aracely. My grandson accidently ordered the wrong burrito, and of course didn't realize it till he tried it. She changed it for him immediately, and was so very kind ! He absolutely loved it ! A+ all the way, for the fantastic food and management !! Thank you again..best food and customer service !!
Atmosphere: 5
Food: 5
Service: 5
Walter Hermandez
Fresh chicken and sides, I would change water filter on the soda machine and clean behind soda dispenser , it may be a leak or just needs detail cleaning! Thank you.
Atmosphere: 4
Food: 4
Service: 4
Jose Garcia
my favorite chicken
Food: 5
To Be (The Critic)
Double chicken bowl really hits the spot. My new fav menu item, tho they have many others. Always good quality fresh ingredients. You'll feel good feeding your body with their food. It's guilt free. And very fair pricing
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Beans and Rice, Guacamole, Grilled Chicken
Victoria Gutierrez
They have Kiosk to order and pay, but I used the app on my phone to order.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: New Double Shredded Beef Tostada Salad
Bad, today I went to bring food for my son who has autism and they didn't close the lid on the beans properly and everything spilled on the flour tortillas and other dressers. I called to explain what happened and they asked me for the purchase # and the guy from the drive true told me that it was in a bag with the food and nothing was there, the lady in charge told me to come back and that she was going to give me the food again but as if I was going to a 3 hour therapy? so cruel even explaining to them who it was for The food lacks empathy if they knew that a mother of a child with autism lived everything brand new and they were brand new even more ?
Service: 1
Sebastian_ Rulez7
I love el pollo loco, food quality seeems to have improved ? ?. Before the meat was dry, now it's juice and tender.
Atmosphere: 4
Food: 5
Service: 4
dina carino
More expensive, less food
Carl McGee
I really enjoy all Pollo loco for a quick lunch this one's okay.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Taco Complete Family Combo
R.L. Fines
They're changing too many things and lowering the quality of food while increasing prices. Not a great idea. The staff person I was barely able to interact with over the giant machines on the counter was polite. I'm not sure who had the idea to install giant kiosks to order on the main counter alongside a 90s home printer scanner looking machine. But that also is not a good idea.
I wanted to give 5 stars because the gentleman of Arabian descent was one of the nicest guys I’ve met at a restaurant and showed exceptional skill when displaying his customer service BUT the salad was bad and I already left the area. Had to drive back, only for me to get another bowl with a TON of OLD LETTUCE in my SALAD! My wife is GM at another location in SF valley and I’ve never had this problem at her location. Please fix ASAP.
Atmosphere: 4
Food: 1
Service: 5
This was the cleanest El Pollo loco I've ever been to
Atmosphere: 4
Food: 4
Service: 4
Cant redeem the rewards points at any polloloco. I tried 6 diferent times in diferents locations. Every time i scan the code at kiosk ,cashiers or app it says invalid code. I dont see the purpose of earning points and not be able to redeem the points earned. What a dissappintment on the corporation
Atmosphere: 4
Food: 4
Service: 4
very friendly manager and staff.. awesome customer service
Atmosphere: 5
Food: 5
Service: 5
What delicious chicken!
Atmosphere: 5
Food: 5
Service: 5
We had such a great experience here. The food was excellent ! I want to give a special recognition to the manager Aracely. My grandson accidently ordered the wrong burrito, and of course didn't realize it till he tried it. She changed it for him immediately, and was so very kind ! He absolutely loved it ! A+ all the way, for the fantastic food and management !! Thank you again..best food and customer service !!
Atmosphere: 5
Food: 5
Service: 5
Fresh chicken and sides, I would change water filter on the soda machine and clean behind soda dispenser , it may be a leak or just needs detail cleaning! Thank you.
Atmosphere: 4
Food: 4
Service: 4
my favorite chicken
Food: 5
Double chicken bowl really hits the spot. My new fav menu item, tho they have many others. Always good quality fresh ingredients. You'll feel good feeding your body with their food. It's guilt free. And very fair pricing
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Beans and Rice, Guacamole, Grilled Chicken
They have Kiosk to order and pay, but I used the app on my phone to order.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: New Double Shredded Beef Tostada Salad
Restaurantji Recommends
Bad, today I went to bring food for my son who has autism and they didn't close the lid on the beans properly and everything spilled on the flour tortillas and other dressers. I called to explain what happened and they asked me for the purchase # and the guy from the drive true told me that it was in a bag with the food and nothing was there, the lady in charge told me to come back and that she was going to give me the food again but as if I was going to a 3 hour therapy? so cruel even explaining to them who it was for The food lacks empathy if they knew that a mother of a child with autism lived everything brand new and they were brand new even more ?
Service: 1
I love el pollo loco, food quality seeems to have improved ? ?. Before the meat was dry, now it's juice and tender.
Atmosphere: 4
Food: 5
Service: 4
More expensive, less food
I really enjoy all Pollo loco for a quick lunch this one's okay.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Taco Complete Family Combo
They're changing too many things and lowering the quality of food while increasing prices. Not a great idea. The staff person I was barely able to interact with over the giant machines on the counter was polite. I'm not sure who had the idea to install giant kiosks to order on the main counter alongside a 90s home printer scanner looking machine. But that also is not a good idea.
Atmosphere: 1
Food: 4
Service: 3
Recommended dishes: Grilled Chicken
Loading...