Friendly staff, and I don't know what they did to my sammich but it was delicious! Just hit different
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly Cheese Steak Sandwich, The Original Italian
Saul Varo
Jersey mikes never disappoints when I’m on the road and need a quick bite to eat. Clean restaurant and Helena was such a great person help me make my sandwich. I get the cali club at every restaurant I visit and get a with extra vinegar. Made just right by Helena!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club Sub
Chris Connors
I love Jersey Mike's but the service here is awful. It's like pulling teeth and when you want something done, their customer service won't help you. The store manager won't respond to you either. She'll give you the email but won't even bother to write back. What's the point in pretending online? This store has so many one star reviews for a reason. I'd rather drive a few miles further down than give my money to this place. It's like they don't even care that they have a bad reputation.
Atmosphere: 1
Food: 1
Service: 1
Alizen
UPDATE: their manager, Brittany, made some performative comment responding to my review but after I emailed her I never heard back. I've also reached out to customer service 3x since then and to no avail. Their customer service is trash.
If you want your order to be made incorrectly, then I encourage you to order at this location.
I ordered 2 giant subs with specific modifications on it. The Philly cheese steak was to have light cheese and cut in half and the other big kahuna was supposed to be cut in half with jalapeños and peppers on the side. When I arrived onsite, the employee put my two orders into one bag even though I was charged for 2 bags. It seems petty to complain about a $0.10 charge, but when you pay for something you don't receive, it feels wrong. There is something inherently wrong about forcing customers to pay for a bag on every order when we should have the choice to opt out and bring our own bag, as it has been for other restaurants. They literally don't give you the option to NOT receive a bag... insane.
I left the store and trusted that the order was made properly, something I almost never do because I don't trust online orders, and came home and was immediately frustrated. The Philly cheesesteak was cut into fourths and did not have light cheese whatsoever. The big kahuna was also cut into fourths and not only were the jalapenos and peppers NOT on the side, but my sub was completely missing mushrooms. Exactly what difference is there between the Philly cheesesteak and the big kahuna when it's supposed to have more cheese and added mushrooms? Unbelievable.
When I order via online pickup, I do so for convenience. There is nothing convenient about coming home to find that your sub was made incorrectly in so many ways that you have to spend more time picking out every single jalapeno and pepper to the side than just outright watching them make the sub in front of you at the store. There is also a change in the overall flavor and experience of the sub as the cheese has melted onto the peppers/jalapeños and the taste and spice of the peppers have also seeped into the sub.
This is all to say that not only was this experience more than disappointing, but the overall taste and flavor of the subs were as well. It truly behooves me that such negligence on the employee's part is acceptable as I am fully expected to do my job correctly and it doesn't take any effort to read the ticket. At all.
I reached out to customer service already though their automated system says the franchise owner will be the one to respond. I fully expect the manager from this store to reach out to me directly to ensure that this issue has been resolved. I'd be happy to reconsider returning if they remain committed to providing a better experience in the future.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Big Kahuna Cheese Steak, Philly Cheese Steak Sandwich
Citronia Landmark
Jersey Mikes is my go to when I don't go to old skool spots. The original Italian is the OG. But I must say I'm super disappointed because they don't have a Pastrami Sandwich on the regular menu. Not this limited edition crap. You cannot ever and I mean neva eva, eva neva call yourself a sammich shop again if you dont sell a pastrami sandwich. Its pure blasphemy. So you get 3 lil stars. Get it together. Firehouse has em !!
Atmosphere: 3
Food: 3
Service: 5
Isaac A
I actually like getting free subs from points accumulated. Simply show the QR code in the app when you pick it up. Can also call in for custom orders.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly Cheese Steak Sandwich, Sub in a Tub, Turkey and Provolone on Rosemary Parm
Oliver Flynn
Forgot items, closes early often, and the food sucked. Worst jersey mikes ever.
Atmosphere: 2
Food: 2
Service: 2
Cesar Arredondo
Staff was nice but they don’t know how to wrap properly. My sub came completely apart when I took it out the sleeve. I asked for a side of chipotle and didn’t receive it.
Houman Mika
I always order ahead of time and my food is literally never ready by the time they provide. Understaffed and the AC never works. Won’t come back
Atmosphere: 1
Food: 1
Service: 1
Mar M
First off, the I owner doesn't care enough about his customers to get their AC fixed! 102 outside and NO AC!!! The worst JM's I've ever been to. EVERYTHING about it was bland, what did they do? Wash and rinse the meat??? This store sucks I will not be back !
Worst location. Not a single clean table, soda fountain is overflowing with a sign of Out of Service. No free cookie for kids. Long wait and no manager presence.
Atmosphere: 1
Food: 1
Service: 1
Betty Vitela
The guys has amazing hair but I didn’t want to see it in my food. I try calling multiple times but with no answer. Management should require to have them wear hair nets.
Atmosphere: 5
Food: 1
Service: 3
Victoria Menichetti
Lunch break
Mike Gallagher
No more.
AWA BOL
Worst staff working today thursday morning super slow with delivery orders restaurant was packed with dashers waiting as long as customers
Friendly staff, and I don't know what they did to my sammich but it was delicious! Just hit different
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly Cheese Steak Sandwich, The Original Italian
Jersey mikes never disappoints when I’m on the road and need a quick bite to eat. Clean restaurant and Helena was such a great person help me make my sandwich. I get the cali club at every restaurant I visit and get a with extra vinegar. Made just right by Helena!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club Sub
I love Jersey Mike's but the service here is awful. It's like pulling teeth and when you want something done, their customer service won't help you. The store manager won't respond to you either. She'll give you the email but won't even bother to write back. What's the point in pretending online? This store has so many one star reviews for a reason. I'd rather drive a few miles further down than give my money to this place. It's like they don't even care that they have a bad reputation.
Atmosphere: 1
Food: 1
Service: 1
UPDATE: their manager, Brittany, made some performative comment responding to my review but after I emailed her I never heard back. I've also reached out to customer service 3x since then and to no avail. Their customer service is trash.
If you want your order to be made incorrectly, then I encourage you to order at this location.
I ordered 2 giant subs with specific modifications on it. The Philly cheese steak was to have light cheese and cut in half and the other big kahuna was supposed to be cut in half with jalapeños and peppers on the side. When I arrived onsite, the employee put my two orders into one bag even though I was charged for 2 bags. It seems petty to complain about a $0.10 charge, but when you pay for something you don't receive, it feels wrong. There is something inherently wrong about forcing customers to pay for a bag on every order when we should have the choice to opt out and bring our own bag, as it has been for other restaurants. They literally don't give you the option to NOT receive a bag... insane.
I left the store and trusted that the order was made properly, something I almost never do because I don't trust online orders, and came home and was immediately frustrated. The Philly cheesesteak was cut into fourths and did not have light cheese whatsoever. The big kahuna was also cut into fourths and not only were the jalapenos and peppers NOT on the side, but my sub was completely missing mushrooms. Exactly what difference is there between the Philly cheesesteak and the big kahuna when it's supposed to have more cheese and added mushrooms? Unbelievable.
When I order via online pickup, I do so for convenience. There is nothing convenient about coming home to find that your sub was made incorrectly in so many ways that you have to spend more time picking out every single jalapeno and pepper to the side than just outright watching them make the sub in front of you at the store. There is also a change in the overall flavor and experience of the sub as the cheese has melted onto the peppers/jalapeños and the taste and spice of the peppers have also seeped into the sub.
This is all to say that not only was this experience more than disappointing, but the overall taste and flavor of the subs were as well. It truly behooves me that such negligence on the employee's part is acceptable as I am fully expected to do my job correctly and it doesn't take any effort to read the ticket. At all.
I reached out to customer service already though their automated system says the franchise owner will be the one to respond. I fully expect the manager from this store to reach out to me directly to ensure that this issue has been resolved. I'd be happy to reconsider returning if they remain committed to providing a better experience in the future.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Big Kahuna Cheese Steak, Philly Cheese Steak Sandwich
Jersey Mikes is my go to when I don't go to old skool spots. The original Italian is the OG. But I must say I'm super disappointed because they don't have a Pastrami Sandwich on the regular menu. Not this limited edition crap. You cannot ever and I mean neva eva, eva neva call yourself a sammich shop again if you dont sell a pastrami sandwich. Its pure blasphemy. So you get 3 lil stars. Get it together. Firehouse has em !!
Atmosphere: 3
Food: 3
Service: 5
I actually like getting free subs from points accumulated. Simply show the QR code in the app when you pick it up. Can also call in for custom orders.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly Cheese Steak Sandwich, Sub in a Tub, Turkey and Provolone on Rosemary Parm
Forgot items, closes early often, and the food sucked. Worst jersey mikes ever.
Atmosphere: 2
Food: 2
Service: 2
Staff was nice but they don’t know how to wrap properly. My sub came completely apart when I took it out the sleeve. I asked for a side of chipotle and didn’t receive it.
I always order ahead of time and my food is literally never ready by the time they provide. Understaffed and the AC never works. Won’t come back
Atmosphere: 1
Food: 1
Service: 1
First off, the I owner doesn't care enough about his customers to get their AC fixed! 102 outside and NO AC!!! The worst JM's I've ever been to. EVERYTHING about it was bland, what did they do? Wash and rinse the meat??? This store sucks I will not be back !
Atmosphere: 1
Food: 1
Service: 4
Restaurantji Recommends
Worst location. Not a single clean table, soda fountain is overflowing with a sign of Out of Service. No free cookie for kids. Long wait and no manager presence.
Atmosphere: 1
Food: 1
Service: 1
The guys has amazing hair but I didn’t want to see it in my food. I try calling multiple times but with no answer. Management should require to have them wear hair nets.
Atmosphere: 5
Food: 1
Service: 3
Lunch break
No more.
Worst staff working today thursday morning super slow with delivery orders restaurant was packed with dashers waiting as long as customers
Atmosphere: 1
Food: 1
Service: 1
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