Found a hair in my food, killed my appetite, won’t be coming back again.
Janet Stewart
I had a great experience at Jersey Mike’s thanks to V! From the moment I stepped up to the counter, V was efficient but super helpful. They quickly explained their topping options without making me feel rushed. They then wrapped up my sandwich with skill and speed, and it came out perfectly.
At the register, V was just as friendly and welcoming. They took a moment to explain how the Jersey Mike’s app works and how I could use points and take advantage of double point days, which I really appreciated since I was having trouble with it before. Great energy and service from start to finish. Thanks, V!
Food: 5
Service: 5
Kelly Willard
Great place - gave 4 stars cause nothing is perfect and there is always room for improvement somewhere
Atmosphere: 4
Food: 4
Service: 4
A Orti
Online order, 35 minutes to finish. All 3 employees literally standing around like mongoloids doing nothing, one of them complaining about working for LAUSD and has god awful work ethic, clowns all around
Atmosphere: 1
Food: 1
Service: 1
Breana Willard
Jersey Mike’s Philly Cheesesteak is unmatched! It’s always hot, fresh, and full of flavor. The sandwich is consistently satisfying, and you can literally tell it’s made with care. Every time I order it, the quality and taste are perfect. It’s my go to whenever I want something filling and delicious. Highly recommend to anyone who loves a great sub!
Atmosphere: 5
Food: 5
Service: 5
Melissa
They make a decent sandwich. I was very happy with the portions. I went for lunch on March 26th and the girl working the veggie station doesn't have a great memory, so I'm not sure she should have two or more sandwiches lined up to make but she was apologetic and fixed the issue. However, she drenched my sandwich in vinegar which left me with wet bread. No big deal though. I'll just keep that in mind for next time!
Chan Kwon
Idk if Jersey Mikes normally pays more because every other place, the employees are generally happy or super happy.
This place has at least a few acting like it's our fault they're working
K. C. Butler-Gillis
This is my local location and last night was the best experience. I was greeted and assisted by Juan. Let me just say, if he isn’t a manager make him one. If he is a manager promote him higher.
The level of professionalism he possesses is top tier. I would hire him in a second.
The bread wasn’t ready so he let me know it would be a wait. I agreed and waited but he asked my order which took me aback because I typically need to say it as they make it. I told him. It was 2 sandwiches with specific mods and he listened and went on to make other sandwiches. As I waited 3-4 parties came in and he took their orders as well. Some also wanting the same bread I did so he took their orders and they waited as well.
I watched as he made all of these orders only asking what people wanted one time.
I waited about 10-12 minutes. He fulfilled all orders and as he did mine I said nothing and he made everything to perfection and remembered everything.
I have worked in many establishments, hired many people and there is a level of a worker that is hard to come by. Some people just have the ability to work the whole place and not break a sweat.
This young man is impressive and I can see him going very far in anything he plans to do.
Oh and the food was amazing per usual.
Hats off to you Juan!
Jersey mikes.. treat this one right!
Stacy Andersen
This is my go to meal when I'm on the road. I'm never disappointed.
Friendly staff, and I don't know what they did to my sammich but it was delicious! Just hit different
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly Cheese Steak Sandwich, The Original Italian
Saul Varo
Jersey mikes never disappoints when I’m on the road and need a quick bite to eat. Clean restaurant and Helena was such a great person help me make my sandwich. I get the cali club at every restaurant I visit and get a with extra vinegar. Made just right by Helena!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club Sub
Chris Connors
I love Jersey Mike's but the service here is awful. It's like pulling teeth and when you want something done, their customer service won't help you. The store manager won't respond to you either. She'll give you the email but won't even bother to write back. What's the point in pretending online? This store has so many one star reviews for a reason. I'd rather drive a few miles further down than give my money to this place. It's like they don't even care that they have a bad reputation.
Atmosphere: 1
Food: 1
Service: 1
Alizen
UPDATE: their manager, Brittany, made some performative comment responding to my review but after I emailed her I never heard back. I've also reached out to customer service 3x since then and to no avail. Their customer service is trash.
If you want your order to be made incorrectly, then I encourage you to order at this location.
I ordered 2 giant subs with specific modifications on it. The Philly cheese steak was to have light cheese and cut in half and the other big kahuna was supposed to be cut in half with jalapeños and peppers on the side. When I arrived onsite, the employee put my two orders into one bag even though I was charged for 2 bags. It seems petty to complain about a $0.10 charge, but when you pay for something you don't receive, it feels wrong. There is something inherently wrong about forcing customers to pay for a bag on every order when we should have the choice to opt out and bring our own bag, as it has been for other restaurants. They literally don't give you the option to NOT receive a bag... insane.
I left the store and trusted that the order was made properly, something I almost never do because I don't trust online orders, and came home and was immediately frustrated. The Philly cheesesteak was cut into fourths and did not have light cheese whatsoever. The big kahuna was also cut into fourths and not only were the jalapenos and peppers NOT on the side, but my sub was completely missing mushrooms. Exactly what difference is there between the Philly cheesesteak and the big kahuna when it's supposed to have more cheese and added mushrooms? Unbelievable.
When I order via online pickup, I do so for convenience. There is nothing convenient about coming home to find that your sub was made incorrectly in so many ways that you have to spend more time picking out every single jalapeno and pepper to the side than just outright watching them make the sub in front of you at the store. There is also a change in the overall flavor and experience of the sub as the cheese has melted onto the peppers/jalapeños and the taste and spice of the peppers have also seeped into the sub.
This is all to say that not only was this experience more than disappointing, but the overall taste and flavor of the subs were as well. It truly behooves me that such negligence on the employee's part is acceptable as I am fully expected to do my job correctly and it doesn't take any effort to read the ticket. At all.
I reached out to customer service already though their automated system says the franchise owner will be the one to respond. I fully expect the manager from this store to reach out to me directly to ensure that this issue has been resolved. I'd be happy to reconsider returning if they remain committed to providing a better experience in the future.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Big Kahuna Cheese Steak, Philly Cheese Steak Sandwich
Citronia Landmark
Jersey Mikes is my go to when I don't go to old skool spots. The original Italian is the OG. But I must say I'm super disappointed because they don't have a Pastrami Sandwich on the regular menu. Not this limited edition crap. You cannot ever and I mean neva eva, eva neva call yourself a sammich shop again if you dont sell a pastrami sandwich. Its pure blasphemy. So you get 3 lil stars. Get it together. Firehouse has em !!
Found a hair in my food, killed my appetite, won’t be coming back again.
I had a great experience at Jersey Mike’s thanks to V! From the moment I stepped up to the counter, V was efficient but super helpful. They quickly explained their topping options without making me feel rushed. They then wrapped up my sandwich with skill and speed, and it came out perfectly.
At the register, V was just as friendly and welcoming. They took a moment to explain how the Jersey Mike’s app works and how I could use points and take advantage of double point days, which I really appreciated since I was having trouble with it before. Great energy and service from start to finish. Thanks, V!
Food: 5
Service: 5
Great place - gave 4 stars cause nothing is perfect and there is always room for improvement somewhere
Atmosphere: 4
Food: 4
Service: 4
Online order, 35 minutes to finish. All 3 employees literally standing around like mongoloids doing nothing, one of them complaining about working for LAUSD and has god awful work ethic, clowns all around
Atmosphere: 1
Food: 1
Service: 1
Jersey Mike’s Philly Cheesesteak is unmatched! It’s always hot, fresh, and full of flavor. The sandwich is consistently satisfying, and you can literally tell it’s made with care. Every time I order it, the quality and taste are perfect. It’s my go to whenever I want something filling and delicious. Highly recommend to anyone who loves a great sub!
Atmosphere: 5
Food: 5
Service: 5
They make a decent sandwich. I was very happy with the portions. I went for lunch on March 26th and the girl working the veggie station doesn't have a great memory, so I'm not sure she should have two or more sandwiches lined up to make but she was apologetic and fixed the issue. However, she drenched my sandwich in vinegar which left me with wet bread. No big deal though. I'll just keep that in mind for next time!
Idk if Jersey Mikes normally pays more because every other place, the employees are generally happy or super happy.
This place has at least a few acting like it's our fault they're working
This is my local location and last night was the best experience. I was greeted and assisted by Juan. Let me just say, if he isn’t a manager make him one. If he is a manager promote him higher.
The level of professionalism he possesses is top tier. I would hire him in a second.
The bread wasn’t ready so he let me know it would be a wait. I agreed and waited but he asked my order which took me aback because I typically need to say it as they make it. I told him. It was 2 sandwiches with specific mods and he listened and went on to make other sandwiches. As I waited 3-4 parties came in and he took their orders as well. Some also wanting the same bread I did so he took their orders and they waited as well.
I watched as he made all of these orders only asking what people wanted one time.
I waited about 10-12 minutes. He fulfilled all orders and as he did mine I said nothing and he made everything to perfection and remembered everything.
I have worked in many establishments, hired many people and there is a level of a worker that is hard to come by. Some people just have the ability to work the whole place and not break a sweat.
This young man is impressive and I can see him going very far in anything he plans to do.
Oh and the food was amazing per usual.
Hats off to you Juan!
Jersey mikes.. treat this one right!
This is my go to meal when I'm on the road. I'm never disappointed.
Great sandwiches!
Restaurantji Recommends
Friendly staff, and I don't know what they did to my sammich but it was delicious! Just hit different
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly Cheese Steak Sandwich, The Original Italian
Jersey mikes never disappoints when I’m on the road and need a quick bite to eat. Clean restaurant and Helena was such a great person help me make my sandwich. I get the cali club at every restaurant I visit and get a with extra vinegar. Made just right by Helena!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club Sub
I love Jersey Mike's but the service here is awful. It's like pulling teeth and when you want something done, their customer service won't help you. The store manager won't respond to you either. She'll give you the email but won't even bother to write back. What's the point in pretending online? This store has so many one star reviews for a reason. I'd rather drive a few miles further down than give my money to this place. It's like they don't even care that they have a bad reputation.
Atmosphere: 1
Food: 1
Service: 1
UPDATE: their manager, Brittany, made some performative comment responding to my review but after I emailed her I never heard back. I've also reached out to customer service 3x since then and to no avail. Their customer service is trash.
If you want your order to be made incorrectly, then I encourage you to order at this location.
I ordered 2 giant subs with specific modifications on it. The Philly cheese steak was to have light cheese and cut in half and the other big kahuna was supposed to be cut in half with jalapeños and peppers on the side. When I arrived onsite, the employee put my two orders into one bag even though I was charged for 2 bags. It seems petty to complain about a $0.10 charge, but when you pay for something you don't receive, it feels wrong. There is something inherently wrong about forcing customers to pay for a bag on every order when we should have the choice to opt out and bring our own bag, as it has been for other restaurants. They literally don't give you the option to NOT receive a bag... insane.
I left the store and trusted that the order was made properly, something I almost never do because I don't trust online orders, and came home and was immediately frustrated. The Philly cheesesteak was cut into fourths and did not have light cheese whatsoever. The big kahuna was also cut into fourths and not only were the jalapenos and peppers NOT on the side, but my sub was completely missing mushrooms. Exactly what difference is there between the Philly cheesesteak and the big kahuna when it's supposed to have more cheese and added mushrooms? Unbelievable.
When I order via online pickup, I do so for convenience. There is nothing convenient about coming home to find that your sub was made incorrectly in so many ways that you have to spend more time picking out every single jalapeno and pepper to the side than just outright watching them make the sub in front of you at the store. There is also a change in the overall flavor and experience of the sub as the cheese has melted onto the peppers/jalapeños and the taste and spice of the peppers have also seeped into the sub.
This is all to say that not only was this experience more than disappointing, but the overall taste and flavor of the subs were as well. It truly behooves me that such negligence on the employee's part is acceptable as I am fully expected to do my job correctly and it doesn't take any effort to read the ticket. At all.
I reached out to customer service already though their automated system says the franchise owner will be the one to respond. I fully expect the manager from this store to reach out to me directly to ensure that this issue has been resolved. I'd be happy to reconsider returning if they remain committed to providing a better experience in the future.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Big Kahuna Cheese Steak, Philly Cheese Steak Sandwich
Jersey Mikes is my go to when I don't go to old skool spots. The original Italian is the OG. But I must say I'm super disappointed because they don't have a Pastrami Sandwich on the regular menu. Not this limited edition crap. You cannot ever and I mean neva eva, eva neva call yourself a sammich shop again if you dont sell a pastrami sandwich. Its pure blasphemy. So you get 3 lil stars. Get it together. Firehouse has em !!
Atmosphere: 3
Food: 3
Service: 5
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