The pat 3 times I’ve shown up here 5-10 minutes after the promised finish time and my order has yet to be done. I don’t mind the delay but with how rude the staff is when I ask how long it would be out of courtesy and they say “ when it gets done” is just utterly unprofessional
Shardai Taylor
I am disappointed. I ordered a pizza for delivery and after I placed my order Papa John's transferred it to Doordash for delivery. When they transferred it, it changed my address completely and did not allow me to change it. I wrote the correct address in the delivery instructions and received a message from the driver shortly after asking if the (address that they changed it to) was the correct address. I told the driver they were in the wrong location and provided them with the correct address (the same address in the delivery instructions).
They waited 15 minutes and marked the order as delivered. It was not delivered to me. I've been on hold for at least 30 minutes with Papa John's. I also called DoorDash, waited on hold for 15 minutes for a re-delivery and the line disconnected. When I called back they told me I needed to speak with Papa John's to get a refund. This is terrible!!!
sharon rubin
the worse customer service don't order
too_ba_kh
RUDE manager hang on me while i was explaining to him!!!so unprofessional 👎🏼👎🏼👎🏼👎🏼
Michael Prudent
I was hung up on when the service rep felt my order was too complicated. I then called and asked to speak to a manager, I was transferred to mission hills with Lea, and they told me that they could not support the special I had queued up even though it was plainly offered to the masses. Their system is not well maintained, and they are quick to leave you on infinite hold.
Marvin Mendez
My first Shaqaroni... It was good. Everything I expected.
Atmosphere: 4
Food: 4
Service: 5
Sina Bineshian
Terrible pizza
Atmosphere: 1
Food: 1
Service: 1
Alejandro Portillo
Nice place. Excellent service. ☺️
Atmosphere: 5
Food: 5
Service: 5
IncrediBill
I called with a couple questions because I saw a sign saying they took EBT. But you have to order in store. C'MON! Next question: I asked can I have a pizza with only half cheese. She said, "NO...". C'MON!! The other thing was the woman kept calling me "Dear." C'MON!!! I said, "thank you, have a good one."
Atmosphere: 1
Food: 3
Service: 2
Michael Gonzales
Pizza good as always. Could not get in and had to wait for them to answer the door.
Ordered and when I got their the store was closed. They could call me and say its too late we will refund the money we took. I had to call and speak with someone who wouldn't allow me to speak to the manager, cause last time I worked in a pizza shop, orders stop at closing time and there is 1hr to clean. So this guy must of been a cleaning genius cause by 2:15 he was gone, while my pick up was scheduled for 2:11. Now I gotta wait of up to 120 days to get my money back for some lazy employees mess up. They didn't even call to explain. Customer service is awesome as not giving money back or calling to explain.
eric bushner
Had a good experience over the phone with manager Morgan very professional and helpful remind me of a southern hospitality type of
Service: 5
Joseph Turk
They refused to add Italian seasoning to my order. He wanted to charge me more for it. Crappy pizza.
Service: 1
Destiny Faith
I never thought I’d be saying this about a fast food place but the service here was great! The night team on Saturday January 13th was so kind and accommodating for a last minute request and even made a recommendation. Never thought I’d have such a personalized experience at Papa John’s but way to gothis team (specifically the young lady and the gentleman!)
The pat 3 times I’ve shown up here 5-10 minutes after the promised finish time and my order has yet to be done. I don’t mind the delay but with how rude the staff is when I ask how long it would be out of courtesy and they say “ when it gets done” is just utterly unprofessional
I am disappointed. I ordered a pizza for delivery and after I placed my order Papa John's transferred it to Doordash for delivery. When they transferred it, it changed my address completely and did not allow me to change it. I wrote the correct address in the delivery instructions and received a message from the driver shortly after asking if the (address that they changed it to) was the correct address. I told the driver they were in the wrong location and provided them with the correct address (the same address in the delivery instructions).
They waited 15 minutes and marked the order as delivered. It was not delivered to me. I've been on hold for at least 30 minutes with Papa John's. I also called DoorDash, waited on hold for 15 minutes for a re-delivery and the line disconnected. When I called back they told me I needed to speak with Papa John's to get a refund. This is terrible!!!
the worse customer service don't order
RUDE manager hang on me while i was explaining to him!!!so unprofessional 👎🏼👎🏼👎🏼👎🏼
I was hung up on when the service rep felt my order was too complicated. I then called and asked to speak to a manager, I was transferred to mission hills with Lea, and they told me that they could not support the special I had queued up even though it was plainly offered to the masses. Their system is not well maintained, and they are quick to leave you on infinite hold.
My first Shaqaroni... It was good. Everything I expected.
Atmosphere: 4
Food: 4
Service: 5
Terrible pizza
Atmosphere: 1
Food: 1
Service: 1
Nice place. Excellent service. ☺️
Atmosphere: 5
Food: 5
Service: 5
I called with a couple questions because I saw a sign saying they took EBT. But you have to order in store. C'MON! Next question: I asked can I have a pizza with only half cheese. She said, "NO...". C'MON!! The other thing was the woman kept calling me "Dear." C'MON!!! I said, "thank you, have a good one."
Atmosphere: 1
Food: 3
Service: 2
Pizza good as always. Could not get in and had to wait for them to answer the door.
Atmosphere: 2
Food: 5
Service: 3
Restaurantji Recommends
Very nice service good pizza lots of cheese
Atmosphere: 5
Food: 5
Service: 5
Ordered and when I got their the store was closed. They could call me and say its too late we will refund the money we took. I had to call and speak with someone who wouldn't allow me to speak to the manager, cause last time I worked in a pizza shop, orders stop at closing time and there is 1hr to clean. So this guy must of been a cleaning genius cause by 2:15 he was gone, while my pick up was scheduled for 2:11. Now I gotta wait of up to 120 days to get my money back for some lazy employees mess up. They didn't even call to explain. Customer service is awesome as not giving money back or calling to explain.
Had a good experience over the phone with manager Morgan very professional and helpful remind me of a southern hospitality type of
Service: 5
They refused to add Italian seasoning to my order. He wanted to charge me more for it. Crappy pizza.
Service: 1
I never thought I’d be saying this about a fast food place but the service here was great! The night team on Saturday January 13th was so kind and accommodating for a last minute request and even made a recommendation. Never thought I’d have such a personalized experience at Papa John’s but way to gothis team (specifically the young lady and the gentleman!)
Atmosphere: 4
Food: 5
Service: 5
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